Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Alireza Ebneshahidi

Alireza Ebneshahidi, MD

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Ebneshahidi is currently accepting new patients at: ARC Southwest
📞 512-282-8967📞 512-282-8967

More Info

I chose a career in medicine and family practice because I enjoy the patients’ diversity of age range and medical conditions in this field. I truly believe in preventive medicine, in addition to providing counseling to my patients to lessen the impact of their chronic medical conditions on their general health. I focus on providing patient-centered and evidence-based primary care, emphasizing health promotion and disease prevention.

Personal Summary

Dr. Ebneshahidi says “I really do consider myself from the world,” having been born in Iran and then moving to Canada, where he lived in Toronto and Vancouver. He also had the opportunity to live in Guadalajara, Mexico, Los Angeles, and Puerto Rico, When he is not working, Dr. Ebneshahidi enjoys hiking, swimming, and spending time with his wife and young daughter. His favorite Central Texas locales are Austin’s greenbelts and hiking trails.

Professional Positions and Honors

Dr. Ebneshahidi is a member of the American Academy of Family Physicians and the Travis County Medical Society.

Recommended Resources

📅 Request an Appointment with Alireza Ebneshahidi, MD

Joined ARC

2017

Education

Associate Degree in Arts & Science, Langara College, Vancouver, British Columbia, 2000
Degree in Human Kinetics, University of British Columbia, Vancouver, B.C., 2002

Medical School

Universidad Autonoma de Guadalajara School of Medicine, Jalisco, Mexico, 2010

Residency / Internship

Internships: Hospital Angel Leano, Guadalajara, Jalisco, Mexico, 2009
Ramon Ruiz Arnau University Hospital, Bayamon, Puerto Rico, 2014
Bella Vista Hospital, Mayaguez, Puerto Rico, 2017

Certification

Board Certified in Family Medicine

Languages

Spanish and Persian

Comments or Questions?