Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Robert Hughes

Robert S. Hughes, MDVideo Bio

Obstetrics/Gynecology (Ob/Gyn)

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Hughes is currently accepting new patients at: ARC Seton Northwest
📞 512-338-8181📞 512-338-8181

More Info

I try to spend time educating patients about their pregnancies or illness and involve them in decision making. Much of my job in pregnancies, as I see it, is reassuring and calming anxious patients during the changes, often normal, they experience during their pregnancy.

Labor and Delivery services provided at:

Personal Summary

The father of 4 boys, Dr. Hughes describes himself as a "fitness geek" who enjoys activities such as cycling, running, and yoga, and working with his plants.

Professional Positions and Honors

  • Co-Chief, ARC Ob/Gyn Department
  • OB Section Chief for both ARC Seton Northwest and Seton Northwest Hospital. 
  • Patients Choice Award
  • "Super Doctors", Texas Monthly, 2009 

Recommended Resources

📅 Request an Appointment with Robert S. Hughes, MD

Joined ARC

1983

Education

Phi Beta Kappa from The University of Texas at Austin

Medical School

University of Texas Health Science Center, San Antonio, TX 1979

Residency / Internship

Hermann Hospital at The University of Texas Houston, Houston, TX 1983

Certification

Board Certified in Obstetrics and Gynecology

Comments or Questions?