Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Melissa Sauls

Melissa P. Sauls, APRN, FNP-C


ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Melissa Sauls is no longer with with ARC. Her last day seeing patients was July 15. Please see below for physicians she recommends to patients wanting to establish care at ARC. Read letter. ARC Northwest Hills Specialty
📞 512-344-0450📞 512-344-0450

More Info

I have had a passion for medicine and science as long as I can remember, beginning when I volunteered at a children’s hospital while in high school. My love for science and math sent me off-path into engineering, but I found myself continually drawn to medicine. I chose to be a nurse practitioner for its unique ability to combine medicine with the art of caring for people. Specifically, I have found a love for caring and providing a path to wellness for those experiencing gastrointestinal ailments. I believe in keenly listening to my patients, being astute to their needs, and then jointly creating a treatment plan.

Please see below for physicians she recommends to patients wanting to establish care at ARC. 

Personal Summary

A Texas native (Fort Worth), Melissa Sauls enjoys exercising and taking her dog for runs on the local trails. She also enjoys watching movies and college football, listening to live music, and exploring the ever-expanding local eateries with her husband and two children. Her favorite local spot is boating on Lake Travis!

Services Offered

Professional Positions and Honors

Ms. Sauls is a member of:

  • American Academy of Nurse Practitioners
  • Texas Nurse Practitioners
  • Sigma Theta Tau Honor Society

Recommended Resources

Joined ARC



B.S. in Agricultural Engineering, Texas A&M University, College Station, TX, 1997 | Associate Degree in Nursing, Temple College, Temple, TX, 2014 | B.S. in Nursing, Summa Cum Laude, The University of Texas at Tyler, Tyler, TX, 2016 | Master of Science in Nursing-Family Nurse Practitioner, Texas A&M University

Comments or Questions?