Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

MaryAnn Gamble

MaryAnn Cecelia Katherine Gamble, MD

Family Medicine

4.7 of 5
(599) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Gamble is accepting new patients at ARC Buda.
Book Now ARC Buda
📞 512-295-1608📞 512-295-1608

More Info

I love the whole spectrum of family medicine, and enjoy watching patients and their families grow and change together. I offer care for all chronic and acute illnesses with a particular focus on adolescent and women's health care. I believe in practicing non-judgmental health care, and in educating patients so they can be masters of their own health. I encourage the use of diet to improve health and well-being.

Personal Summary

Prior to entering medicine, Dr. Gamble served in the US Air Force as a Korean linguist. She enjoys reading, traveling and outdoor sports, including backpacking and kayaking. She lives in Mountain City with her spouse, a beekeeper, and her two children and enjoys being involved in the local youth community. She has been involved in Girl and Cub Scouting for the past five years and has been honored to be named Outstanding Girl Scout Leader of the Year twice.

Professional Positions and Honors

  • Alexander Major Award for Family Medicine in 2005
  • Society of Teachers of Family Medicine Resident Teacher Award in 2008
  • Texas Monthly Super Doctors “Rising Stars” - 2015, 2016, 2017

Recommended Resources

Joined ARC

2011

Education

B.A. in Microbiology, Southern Illinois University, Carbondale, IL, 2001

Medical School

University of Texas Health Science Center, San Antonio, TX, 2005

Residency / Internship

Corpus Christi Family Practice Residency Program, Corpus Christi, TX, 2008

Certification

Board Certified in Family Medicine

Languages

Spanish

Comments or Questions?