Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

MaryAnn Gamble

MaryAnn Cecelia Katherine Gamble, MD

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Gamble transferred her practice to the brand new ARC Buda. If you are a patient of Dr. Gamble a letter was mailed to you. (Read Letter)
ARC Buda
📞 512-295-1608📞 512-295-1608

More Info

I love the whole spectrum of family medicine, and enjoy watching patients and their families grow and change together. I offer care for all chronic and acute illnesses with a particular focus on adolescent and women's health care. I believe in practicing non-judgmental health care, and in educating patients so they can be masters of their own health. I encourage the use of diet to improve health and well-being.

Personal Summary

Prior to entering medicine, Dr. Gamble served in the US Air Force as a Korean linguist. She enjoys reading, traveling and outdoor sports, including backpacking and kayaking. She lives in Mountain City with her spouse, a beekeeper, and her two children and enjoys being involved in the local youth community. She has been involved in Girl and Cub Scouting for the past five years and has been honored to be named Outstanding Girl Scout Leader of the Year twice.

Professional Positions and Honors

  • Alexander Major Award for Family Medicine in 2005
  • Society of Teachers of Family Medicine Resident Teacher Award in 2008
  • Texas Monthly Super Doctors “Rising Stars” - 2015, 2016, 2017

Recommended Resources

📅 Request an Appointment with MaryAnn Cecelia Katherine Gamble, MD

Joined ARC

2011

Education

B.A. in Microbiology, Southern Illinois University, Carbondale, IL, 2001

Medical School

University of Texas Health Science Center, San Antonio, TX, 2005

Residency / Internship

Corpus Christi Family Practice Residency Program, Corpus Christi, TX, 2008

Certification

Board Certified in Family Medicine

Languages

Spanish

Comments or Questions?