COVID-19 vaccine update - 3/17/24

ARC has a limited supply of COVID-19 vaccines from Pfizer for ages 6 months and up. Patients can request the vaccine at already-scheduled visits. You can also schedule online at MyChartARC.com or call 512-272-4636. If online scheduling is not available, please check back frequently as COVID vaccine quantities change.

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Kelsey Heath, APRN, MSN, FNP-C

Kelsey J. Heath, APRN, MSN, FNP-C

Ear, Nose, and Throat (ENT)
Ear and Hearing LossENT Pediatric Care

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

ARC Medical Plaza Specialty Ages seen: 0 - 99 Joined ARC: 2020

512-260-1581 Look Up Insurance

About Kelsey J. Heath, APRN, MSN, FNP-C

  • Kelsey Heath's last day with ARC was Friday, October 27, 2023. Please see below for providers she recommends to new patients wanting to transfer or establish care at ARC.

    Ms. Heath grew up in Appleton, Wisconsin, and moved to Austin after graduating nursing school. When she is not working, she enjoys spending time with her husband and two dogs. They frequently foster dogs through local rescues and help them find their forever homes. One of their favorite activities is taking their dogs swimming at Red Bud Isle in Austin.

    Learn more about Nurse Practitioners.

My goal is to treat every patient as if they were family. As providers, we are committed to being life-long learners, so it is important to me to practice evidence-based medicine.

Services

Advanced Surgical Treatment of Sleep Apnea

Advanced Surgical Treatment of Sleep Apnea

Sleep apnea is a serious, potentially life-threatening condition. Treatment may include oxygen, behavioral changes, surgery, therapy, or the use of a CPAP machine.

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Balloon Sinuplasty

Balloon Sinuplasty

Balloon sinuplasty is minimally invasive and effective at relieving symptoms of chronic sinusitis. ENT doctors can open up blocked sinus passageways and drain mucus buildup in patients suffering from chronic sinusitis symptoms by using a flexible balloon catheter.

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Diagnosis and Treatment of Voice Disorders

Diagnosis and Treatment of Voice Disorders

Our ENT specialists can help treat your voice problems through consultation, medicine, or surgery (if necessary).

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Ear Surgery

Ear Surgery

Ear surgery, or otoplasty, can correct deformities and improve the shape, position, and proportion of the ear.

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Ear Tube Surgery

Ear Tube Surgery

Ear tube surgery reduces the risk of ear infections. The tubes are placed into your eardrum by an ear, nose, and throat (ENT) surgeon and help drain fluid from the ear.

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Endoscopic Sinus Surgery

Endoscopic Sinus Surgery

Endoscopic sinus surgery is a procedure to open the passages of the nose and sinuses to treat long-term (chronic) sinus infections.

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Eustachian Tube Balloon Dilation

Eustachian Tube Balloon Dilation

Eustachian tube balloon dilation can be used on patients who require ear tubes or want to avoid multiple ear tubes.

Evaluation and Management of Thyroid Nodules and Cancer

Evaluation and Management of Thyroid Nodules and Cancer

ARC offers evaluation and management of thyroid nodules and cancer.

Frenulum Clipping

Frenulum Clipping

Frenulum clipping is the procedure in which the lingual frenulum is cut. It is done when the frenulum seems unusually short or tight.

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Head and Neck Cancer (Diagnosis and Treatment)

Head and Neck Cancer (Diagnosis and Treatment)

There are a lot of different cancers covered under "head and neck cancers." These cancers can start in the sinuses, mouth, tongue, throat, tonsils, salivary glands, and voice box.

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Head and Neck Cancer Surgery

Head and Neck Cancer Surgery

Surgery for cancers in the head and neck area, including oral, throat, thyroid, parathyroid, and salivary gland areas.

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Inspire Sleep Apnea Treatment

Inspire Sleep Apnea Treatment

Inspire Hypoglossal Nerve Stimulation is an FDA-approved obstructive sleep apnea treatment that opens up your airway while you sleep, without a mask. This small device is placed using an outpatient procedure, and the recovery process is short and easy compared to other sleep procedures. You will use a remote to control the device on your own schedule. While you sleep, Inspire allows you to breathe normally and sleep peacefully using nerve stimulation.

Nasal, Septal, and Sinus Surgery

Nasal, Septal, and Sinus Surgery

Surgery to correct the nosal, septal, and/or sinus areas.

Other Disorders of the Head and Neck

Other Disorders of the Head and Neck

ARC offers treatment and care for disorders of the head and neck.

Otology

Otology

Otology is a branch of medicine that studies the ear and diseases, diagnosis, and treatment associated with the area.

Septoplasty

Septoplasty

Septoplasty is a procedure aimed to alleviate symptoms from a deviated septum.

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Sinus Care

Sinus Care

Treatment and care for acute and chronic sinus conditions.

Sleep Apnea (Diagnosis and Treatment including CPAP & Oral Appliance)

Sleep Apnea (Diagnosis and Treatment including CPAP & Oral Appliance)

Our ENT specialists diagnose and treat sleep apnea through medicine and medical devices such as a CPAP machine.

Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

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Thyroid and Parathyroid Surgery

Thyroid and Parathyroid Surgery

Thyroid and parathyroid surgery can help regulate the body's metabolism. Surgery aims to help alleviate disease and cancer symptoms and remove tumors.

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Tinnitus Care and Treatment (Ringing in the Ears)

Tinnitus Care and Treatment (Ringing in the Ears)

Tinnitus is when you experience ringing in one or both of your ears.

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Tongue Tie Clipping

Tongue Tie Clipping

A frenulum clipping involves a doctor cutting the frenulum, allowing the tongue to move normally.

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Tonsillectomy and Adenoidectomy

Tonsillectomy and Adenoidectomy

Tonsillectomies and adenoidectomies are surgeries to have the tonsils and adenoids removed. Often the tonsils and adenoids are removed at the same time. But sometimes, only one or the other is removed.

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Ultrasound Guided Biopsy of Thyroid

Ultrasound Guided Biopsy of Thyroid

An ultrasound-guided biopsy of thyroid can help locate a nodule or abnormality within the thyroid.

Ultrasound of the Head and Neck

Ultrasound of the Head and Neck

Ultrasounds can be used to assess head and neck disorders.

Vertigo and Dizziness Care and Treatment

Vertigo and Dizziness Care and Treatment

Dizziness and a spinning sensation (vertigo) are symptoms of a vestibular balance disorder. Balance disorders can occur at any age. But they are most common as you get older.

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Voice Disorders (Diagnosis and Treatment)

Voice Disorders (Diagnosis and Treatment)

ARC ENT providers offer diagnosis and treatment for voice disorders.

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Locations & Hours

Credentials

  • Board Certifications
    Family Nurse Practitioner, American Academy of Nurse Practitioners
  • Education
    B.S. in Nursing, University of Wisconsin Oshkosh, Oshkosh, WI, 2011
    M.S. in Nursing, Family Nurse Practitioner, University of Texas Health Science Center, San Antonio, TX, 2015
  • Professional Positions
    • American Academy of Nurse Practitioners
    • American Nurses Association
    • Austin Advanced Practice Nurses
    • Texas Nurse Practitioners

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)