Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 0 - 99 Joined ARC: 2014
In her free time, Kaila Smith enjoys spending time with her husband and two dogs. They love fishing, hunting, hiking, and most outdoor activities. She and her husband are “huge sports fans,” and enjoy attending and watching various sporting events throughout the year. Her favorite Central Texas spot is in her hometown area of Smithville, with its tall oak trees, friendly people, and the peace and quiet of a small town.
Learn more about Nurse Practitioners.
Since childhood, I have been fascinated with health and the human body, and becoming a Nurse Practitioner in the medical field allowed me to have a more involved and personal relationship with patients. I love caring for women of all ages and stages in life. My main focus is to listen carefully to patients’ concerns and needs, so I can address their issues fully and efficiently. Educating my patients is important, and giving compassionate care, while providing evidence-based medical care, is always my goal.
According to the American College of Obstetricians and Gynecologists (ACOG), adolescents should have their first routine gynecologic visit between ages 13 and 15 years old, which includes an introduction to the gynecologist and general health counseling, as well as discussion of any concerns.
The annual gynecological exam is a yearly preventative and diagnostic examination that helps monitor any ongoing physical or hormonal conditions. The examination typically includes a routine breast and pelvic exam, and may include a screening for sexually transmitted diseases such as chlamydia or gonorrhea.
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Contraception (birth control) is any activity, medicine, or equipment used to prevent pregnancy. There are many types of birth control available for women who do not wish to become pregnant. The choice of a birth control method is a complex decision; ARC provids information and supporting patients' decision-making about birth control methods through contraceptive counseling.
A gynecologist sees patients of all ages for a wide variety of health issues, including pap tests, menopause, UTIs, birth control, well-checks, and STD testing and treatment.
Fertility care at ARC focuses on monitoring, maintaining, and restoring your reproductive and gynecological health.
Flu vaccine can help prevent a flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Gender Inclusive Care is an approach to healthcare that respects and responds to the diverse health needs and experiences of our patients, regardless of their gender identity and/or expression. We welcome our patients to an environment free from bias and discrimination that is tailored to each individual's health needs (i.e. gender-inclusive language and terminology).
Genetic screening is the process of testing for a genetic disorders that may be passed to offspring.
A high-risk pregnancy is one where the mother or the fetus has an increased risk of adverse outcomes compared to uncomplicated pregnancies.
Mammograms play a key role in early breast cancer detection and can help decrease breast cancer deaths. Often, a mammogram can detect cancer, noncancerous or benign tumors, and cysts before they can be felt.
An ARC Ob/Gyn physician can help treat menopause symptoms and help prevent osteoporosis and will work with you to recommend lifestyle changes and possibly medicine.
Getting regular preventive care and screenings may help find cancer and other health risks early, when they are most treatable and more treatment options are available.
Your ARC doctor will show you what to expect and how to manage soreness and discharge, soreness, mood changes, and more after delivery.
Prenatal care provides the best care for you and your unborn child. It also helps prepare you for the delivery of a healthy baby.
If you're planning to become pregnant, you want to take the best care of you and your baby to help reduce risks. Proper health before deciding to become pregnant is almost as important as maintaining a healthy lifestyle during pregnancy. We recommend you begin with a pre-pregnancy exam with an ARC Ob/Gyn physician or Nurse Practitioner.
Proper health before deciding to become pregnant is almost as important as maintaining a healthy lifestyle during pregnancy. We recommend you begin with a pre-pregnancy exam with an Ob/Gyn physician or Nurse Practitioner.
A sonogram is a medical test that uses high-frequency sound waves, or ultrasound waves, to look at the organs and structures in your pelvic area.
STIs are infectious diseases passed from person to person through sexual contact. They may also be called STDs for sexually transmitted diseases.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-308-4311 Fax: 512-406-7397
512-383-9752 Fax: 512-406-7336
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
She was very friendly and answered all my questions!
Quick, efficient visit. Very personable provider. The only complaint I have is that I was asked to complete a quick survey on my current mental health, but then there was no discussion or follow up on my answers. Overall, still a great visit that accomplished the main purpose of the appointment (exam and Pap smear screening). I will be back again. Thank you!
Overall she's was sweet and listened to what i was telling her about my situation
I had thought my appointment was yesterday, but when I hit there found out it was for the next day. The front desk staff kindly got me in to see a practitioner that same day, and I appreciate that so much. The MA was kind and warm. This was my first visit with Kaila Smith, and she responded to what I was asking and was so compassionate and competent. Kaila exceeded my expectations, and I feel I received the care I needed. I will recommend Kaila to my friends.
The wait time to make an appointment over the phone took me almost half an hour. Other than that wait time the staff was lovely!
Staff and Providers are very nice. The place is very clean. Everything was excellent. Thank you all.
ARC’s Kaila Smith, APRN, FNP-C, does a deep dive into menopause with Community Impact.
June 13, 2024 1 min read
Kaila Smith is currently accepting new patients at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)