Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Julian Garcia

Julian C. Garcia, DO

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

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More Info

I always loved science while growing up, but never really knew in what way I wanted to apply it to my life until college, when I was introduced to a great pre-med program and began my career! I ultimately chose Family Medicine because I love being able to see and “do” everything for all age ranges of patients. I believe in listening to my patients’ concerns, then advising, educating and counseling them, so together we can decide on the best path to reach their health goals. I love the continuity of care in Family Medicine, seeing the entire family, getting to know them on a personal level and have their trust, because you are their doctor – it’s an amazing feeling!

Personal Summary

When he’s not working, Dr. Garcia enjoys traveling and will try to sneak away for weekend trips when he can. He also likes going to the movies to see the latest films, and recently began fixing up his new house. Dr. Garcia has a young dog and cat at home that keep him busy with their “whimsical nonsense!” Being somewhat new to Austin, he’s exploring all the city has to offer, including arts, music, food, sports, and culture. He also enjoys the outdoors, especially Zilker Park and the greenbelt.

Professional Positions and Honors

Dr. Garcia holds these memberships and honors:
  • Member, American Academy of Family Physicians
  • Member, American College of Sports Medicine
  • Member, American Medical Association
  • Member, Texas Medical Association
  • Member, Travis County Medical Society
  • Texas College of Osteopathic Medicine Student Ambassador, 2007-2011

Recommended Resources

Joined ARC

2018

Education

BS in Biology, Summa cum Laude, Texas A&M University, Laredo, TX, 2006

Medical School

University of North Texas Health Science Center, Texas College of Osteopathic Medicine, Fort Worth, TX, 2011

Residency / Internship

CHRISTUS Health Texas A&M Family Medicine Residency Program, Spohn Memorial Hospital, Corpus Christi, TX, 2014

Certification

Board Certified in Family Medicine

Comments or Questions?