Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Jacqueline Champlain

Jacqueline M. Champlain, MD

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Champlain is currently accepting new pediatric and adult patients at:
ARC Manor
📞 512-582-6075📞 512-582-6075

More Info

I chose a career in medicine because I wanted to combine my love of science with direct patient care, patient education, and have a relationship with each and every one of my patients. Being a family doctor is so incredibly special, and it is an honor to be part of the lives of my patients and families. I like to work as a partner with my patients in their health, and collaborate with them to live healthier, happier, longer lives.

Personal Summary

Dr. Champlain grew up in California, completed her medical education in Illinois, and is relatively new to Central Texas! When she is not at work, Dr. Champlain enjoys playing with her two children, walking her Great Dane, or gardening. Even though she’s been here only a short time, one of her favorite Central Texas locations is Old Settler’s Park in Round Rock.

Services Offered

Professional Positions and Honors

  • Member, Travis County Medical Society
  • Member, American Academy of Family Physicians
  • Resident of the Year, Hinsdale Hospital Nursing, 2014
  • Dr. Donald R. Bennett Research Award for excellence in resident research, Adventist Hinsdale Hospital, 2014

Recommended Resources

📅 Request an Appointment with Jacqueline M. Champlain, MD

Joined ARC

2017

Education

B.S. in Pharmacology, with High Honors, University of California, Santa Barbara, CA, 2003

Medical School

Loyola University Chicago, Stritch School of Medicine, with Honors in Research, Chicago, IL, 2011

Residency / Internship

Adventist Hinsdale Hospital Family Medicine Program, Hinsdale, IL, 2014

Certification

Board Certified in Family Medicine

Comments or Questions?