Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Bradley Pittman

Bradley K. Pittman, MD

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to collect patient feedback about their doctor’s visit. We gather feedback from tablets in our exam rooms and text surveys. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Tablets with the feedback survey may be available in the exam room or at the front desk. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number four below. We calculate our location star ratings based on the responses to all the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 30 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience we display the last 30 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Pittman is currently accepting new patients. ARC Southwest
📞 512-282-8967📞 512-282-8967

More Info

I chose medicine because I wanted a career where I could see that I was helping people on a daily basis. I also found that I enjoy interacting with different people throughout the day. I believe that listening to a patient is the cornerstone of diagnosis. While honoring time-honored practices in medicine, it is also important to apply the latest technical advances to diagnosis and treatment, using an evidence-based approach. Equally important, I believe in educating patients so they can then choose the right treatment option for themselves. I also believe that helping people keep healthy through exercise and nutrition is one of the most valuable services I can offer.

Personal Summary

Dr. Pittman grew up in Kansas and has practiced abroad with Doctors Without Borders as well as on an Indian reservation during his career. When he’s not working, Dr. Pittman is an avid runner both on the road and trails. He travels frequently, both in the U.S. and abroad, as he enjoys exploring other cultures. He also spends a lot of time reading (both fiction and history), visiting local dog parks with his mutt, and taking dance lessons – swing and salsa being among his favorite styles! Dr. Pittman’s favorite local sites include Red Bud Isle dog park in Austin and McKinney Falls State Park.

Professional Positions and Honors

Dr. Pittman holds these memberships and honors:
  • Diplomat, American Board of Family Practice
  • Member, Travis County Medical Society
  • Alpha Omega Alpha Honor Medical Society, University of Kansas, School of Medicine
📅 Request an Appointment with Bradley K. Pittman, MD

Joined ARC



BS in Nutritional Sciences, Magna cum laude with honors, Kansas State University, Manhattan, KS, 1992

Medical School

University of Kansas School of Medicine, Kansas City, KA, 1996

Residency / Internship

Lancaster General Hospital Family Practice Residency, Lancaster, PA, 1999


Family Practice Fellowship in Obstetrics, Santa Clara Valley Medical Center, San Jose, CA, 2000


Board Certified in Family Medicine


Conversational Spanish

Comments or Questions?