Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Bernard Lynch

Bernard A. Lynch, MDVideo Bio

Obstetrics/Gynecology (Ob/Gyn)

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

ARC Medical Park Tower closed on October 31. Dr. Lynch has relocated to ARC South OB and ARC Kyle Plum Creek, where he sees patients beginning November 1st. His last day seeing patients at MPT was October 31st. (read letter) ARC South OB
📞 512-383-9752📞 512-383-9752
ARC Kyle Plum Creek
📞 512-295-1333📞 512-295-1333

More Info

I went into medicine because I love interacting with people every day. As an Obstetrician/Gynecologist, I have the privilege of working with women throughout their entire lives. Delivering a baby is one of the most rewarding experiences I’ve ever had! I also love surgical and medical management of gynecologic issues. I’m an advocate for my patients. I strongly believe in educating women who come to see me and working with them so they can be partners in their own medical decisions. I never want one of my patients to leave my office confused about their diagnosis or plan of care.

Labor and Delivery services provided at:

Personal Summary

Dr. Lynch spent six years as an engineer before entering medical school, including working at NASA’s Goddard Space Flight Center in Greenbelt, MD. He enjoys exercising, especially competitive swimming, and triathlons. Dr. Lynch is “pretty ambitious” in the kitchen and loves trying new recipes. He also enjoys listening to live music and watching college and professional football, especially the Seattle Seahawks, having grown up in Seattle. He values time with his family and enjoys exploring the city.

Services Offered

Professional Positions and Honors

Dr. Lynch holds these positions and honors:
  • Member, Travis County Medical Society
  • Member, American Congress of Obstetricians and Gynecologists
  • Received the Japanese Society of Obstetrics and Gynecology, International Session Award for oral presentation
  • Recipient of the Arnold P. Gold Foundation Humanism and Excellence in Teaching Award, 2012 & 2013. 
  • Member of the Arnold P. Gold Humanism in Medicine Honor Society.
  • School of Medicine Alumni Merit Award, 2009-2010.

Recommended Resources

📅 Request an Appointment with Bernard A. Lynch, MD

Joined ARC

2015

Education

B.S. in Mechanical Engineering, Magna Cum Laude, The Catholic University of America, Washington, DC, 1999
M.S. in Mechanical Engineering, The University of Maryland at College Park, MD, 2002

Medical School

The University of Texas School of Medicine at San Antonio, San Antonio, TX, 2011

Residency / Internship

The University of Texas Health Science Center at San Antonio, San Antonio, TX, 2015

Certification

Board Certified in Obstetrics and Gynecology

Languages

Spanish

Comments or Questions?