Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Arathi Shah

Arathi A. Shah, MD, FAAP

Pediatrics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Shah is currently accepting new patients.
Learn more about prenatal visits and pediatric meet & greets.
ARC Kyle Plum Creek
📞 512-295-1333📞 512-295-1333

More Info

As a child thinking about my future, serving humanity through the healing arts of medicine is what fascinated me the most. Children have always captured my heart with their sheer innocence, joy of living, resilience, and their ability to place unwavering trust in their caregivers. I am absolutely passionate about working with children and building meaningful relationships with them and their families, by sharing quality healthcare practices and partnering with them on their path toward healthy lifestyle goals. Interacting with children from newborns through the years as they evolve into amazing young adults is what is most gratifying!

Personal Summary

Dr. Shah grew up in Gujarat, India, and finished her medical education in America. She loves spending time with family and friends, traveling and exploring places with her equally-curious young son and husband. Dr. Shah also enjoys “living out my passion of dancing (Bollywood, Indian Classical), which helps my physical and mental rejuvenation.” Having lived in San Antonio prior to moving to Austin, Dr. Shah loves the downtown Riverwalk there, but is looking forward to exploring Austin, especially Lake Travis.

Services Offered

Professional Positions and Honors

Dr. Shah holds these memberships and honors:
  • Fellow, American Academy of Pediatrics
  • Member, Travis County Medical Society
  • Executive Committee Member, Texas Indo-American Physicians Society- Southwest Chapter
  • Lifetime Member, American Association of Physicians of Indian Origin
  • Member, Texas Pediatric Society - Childhood Obesity, Infectious Disease & CATCH Committees
  • Texas Medical Association, Membership Committee and Be Wise-Immunize Physician Advisory Panel.

Recommended Resources

📅 Request an Appointment with Arathi A. Shah, MD, FAAP

Joined ARC

2018

Education

BS in Science, Gujarat University, Gujarat, India, 1997
Masters in Health Services Administration, University of Central Florida, Orlando, FL, 2005

Medical School

Bachelor of Medicine & Bachelor of Surgery, BJ Medical College Gujarat, Gujarat University, India, 2003

Residency / Internship

SUNY Downstate Medical Center, Kings County Hospital, Brooklyn, NY, 2008

Certification

Board Certified in Pediatrics

Comments or Questions?