Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Maria Chiejina

Maria E. Chiejina, MD

Gastroenterology

4.7 of 5
(56) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Chiejina is currently accepting new patients at: ARC Far West Medical Tower
📞 512-346-8888📞 512-346-8888

More Info

My desire to pursue a career in gastroenterology was driven mostly by values instilled in me by my faith and family, especially my physician father. Thus, being a physician is a true calling and privilege for me. Gastroenterology provides a fascinating blend of being an intellectual physician and having endoscopic technical skills. I believe that delivering compassionate care to my patients at their most vulnerable times is of utmost importance. I also delight in building healthy relationships with my patients so they can be fully involved in shared decision-making for their individual health needs. Respecting individual rights, privileges and preferences, and providing timely, high-quality health care to patients can best be achieved through a team approach.

Personal Summary

Dr. Chiejina spent most of her teenage years in Nigeria, in west Africa. When she is not working, she enjoys spending quality time with her family, working out at the gym, going to movies, reading, and cooking. Dr. Chiejina also enjoys walking along the riverbank, shopping, exploring restaurants and food trucks, and listening to live music.

Services Offered

Professional Positions and Honors

Dr. Chiejina is a member of:
  • Travis County Medical Society
  • American Society for Gastrointestinal Endoscopy
  • American College of Gastroenterology
  • American Gastroenterological Association
📅 Request an Appointment with Maria E. Chiejina, MD

Joined ARC

2020

Medical School

Igbinedion University, Okada, Nigeria, 2007

Residency / Internship

University of Texas Tech Health Science Center, Longview, TX, 2016

Fellowship

Gastroenterology, Louisiana State University Health Science Center, Shreveport, LA, 2020

Certification

Board Certified in Internal Medicine

Languages

Igbo

Comments or Questions?