Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Janet Jewell

Janet N. Jewell, MD

Family Medicine

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

Dr. Jewell currently has long wait times for patients. Please see below for physicians she recommends to new patients wanting to transfer or establish care at ARC. ARC Far West
📞 512-346-6611📞 512-346-6611

Janet N. Jewell, MD - Family Medicine - Austin Regional Clinic

Janet N. Jewell, MD

Family Medicine

CLICK HERE view ARC's currently contracted health plans. If you do not see your current insurance plan listed, please call 512-ARC-INFO or 512-272-4636 for more information. We recommend you always contact your health plan to verify Austin Regional Clinic is a participating provider.

For head or back injuries, injections, or issues related to joint replacement surgery, please call 512-ARC-INFO or 512-272-4636.

New Orthopedic Patient

New Patient New problem = Muscular, Joint, or Fracture Problem

Current Orthopedic Patient

Follow-up Office visit

More Info

'The purpose of life is not to be happy. It is to be useful, to be honorable, to be compassionate, to have it make some difference that you have lived and lived well.’ – Ralph Waldo Emerson ‘Happiness in the ancient, noble sense, means self-fulfillment and is given to those who use to the fullest whatever God bestowed upon them.’ – Leo Rosten I used these quotations in my medical school admissions essay, and 30 years later, they still sum up why I became a physician.

Currently, Dr. Jewell has long wait times for new patients. If you would like to establish care at Austin Regional Clinic, Dr. Jewell highly recommends her ARC Far West Family Medicine colleagues,

Personal Summary

Dr. Jewell enjoys spending most of her leisure time outdoors, hiking with her dogs, swimming in Barton Springs, and rowing on Lady Bird Lake. When relaxing, she prefers to read a good book. Dr. Jewell loves to travel, and most recently took her sons on a volunteer adventure to Kenya.

Professional Positions and Honors

  • Member, Travis County Medical Society
  • Member, American Academy of Family Physicians
  • Volunteer physician, Volunteer Healthcare Clinic

Recommended Resources

📅 Request an Appointment with Janet N. Jewell, MD

Joined ARC

1992

Education

B.A. in Pre-Med, Southeastern Louisiana University, Hammond, LA, 1982.

Medical School

Louisiana State University School of Medicine, 1988

Residency / Internship

Roanoke Memorial Hospital, 1991

Certification

Board Certified in Family Practice

Comments or Questions?