ARC Medicare Wellness

Locations & Providers

• ARC Anderson Mill
  10401 Anderson Mill Road
  Suite 110B
  Austin, TX 78750
  Get Directions

  • Madhu Hooda, MD

    

    Madhu Hooda, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Hindi

  • Dominique J. Isaac, MD

    

    Dominique J. Isaac, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Languages: Haitian Creole, Medical Spanish

  • Urmila Parthasarathy, DO

    

    Urmila Parthasarathy, DO

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Tracy L. Sowada, APRN, ACNP-BC

    

    Tracy L. Sowada, APRN, ACNP-BC

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • KimPhuong P. Truong, MD

    

    KimPhuong P. Truong, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Vietnamese

  • Albert J. Wong, MD

    

    Albert J. Wong, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  512-250-5571
• ARC Bastrop
  622 West State Highway 71
  Suite 102
  Bastrop, TX 78602
  Get Directions

  • Nathan W. Anderson, MD

    

    Nathan W. Anderson, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Damian G. Lara, MD

    

    Damian G. Lara, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  512-308-4311
• ARC Bee Cave
  15801 Highway 71
  Building 1, Suite 100
  Bee Cave, TX 78738
  Get Directions

  • Robert R. Enloe, DO

    

    Robert R. Enloe, DO

    Internal Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Mark A. Nugent, MD

    

    Mark A. Nugent, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Adriana A. Pratt, MD

    

    Adriana A. Pratt, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Spanish

  • James H. Wang, MD

    

    James H. Wang, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Mandarin Chinese

  512-676-2500
• ARC Cedar Park Building C
  801 East Whitestone Blvd
  Building C
  Cedar Park, TX 78613
  Get Directions

  • Harrel Dee Butler, MD

    

    Harrel Dee Butler, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Meghana G. Dandekar, MD

    

    Meghana G. Dandekar, MD

    Family Medicine Ideal Protein

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Helen C. Douglas, APRN, MSN, FNP-C

    

    Helen C. Douglas, APRN, MSN, FNP-C

    Internal Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Sarah J. Ferrero, MD

    

    Sarah J. Ferrero, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Spanish

  • Victoria K. Gaca, MD

    

    Victoria K. Gaca, MD

    Internal Medicine

    4.6

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Eric M. Hughes, MD

    

    Eric M. Hughes, MD

    Family Medicine

    4.6

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Anuja B. Khunti, DO

    

    Anuja B. Khunti, DO

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Languages: Gujarati
    Hindi
    Conversationally fluent in Spanish

  • Bryan (Keith) Morrison, MD

    

    Bryan (Keith) Morrison, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Manish M. Naik, MD

    

    Manish M. Naik, MD

    Internal Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Languages: Gujarati

  • Mohinder S. Pegany, MD

    

    Mohinder S. Pegany, MD

    Internal Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • Cameron D. Poage, MD

    

    Cameron D. Poage, MD

    Internal Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Aswini R. Rajan, MD

    

    Aswini R. Rajan, MD

    Internal Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Bronta L. Wegesa, APRN, MSN, FNP-C

    

    Bronta L. Wegesa, APRN, MSN, FNP-C

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  512-259-3467
• ARC Center Street
  22420 IH-35
  Suite 203
  Kyle, TX 78640
  Get Directions

  • Leli Laurie Chen, MD

    

    Leli Laurie Chen, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Mandarin

  • Therese O. James, APRN, MSN, FNP-C

    

    Therese O. James, APRN, MSN, FNP-C

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  737-404-0347
• ARC Dripping Springs
  27600 Ranch Road 12
  Building 1
  Dripping Springs, TX 78620
  Get Directions

  • Cameron M. Kielhorn, DO

    

    Cameron M. Kielhorn, DO

    Family Medicine

    4.9

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Robert W. Norris, MD

    

    Robert W. Norris, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • Marina Sanchez-Ellig, MD

    

    Marina Sanchez-Ellig, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Spanish

  512-829-9118
• ARC East 7th
  2785 East 7th Street
  Austin, TX 78702
  Get Directions

  • Kazia L. Parsons, MD

    

    Kazia L. Parsons, MD

    Family Medicine

    4.9

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Natalie A. Williams, MD

    

    Natalie A. Williams, MD

    Family Medicine Healthiness Program

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  737-910-6700
• ARC Far West
  6835 Austin Center Blvd
  Austin, TX 78731
  Get Directions

  • Christopher Chang, MD

    

    Christopher Chang, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Languages: Spanish, Mandarin (not Cantonese)

  • Grace Ching, MD

    

    Grace Ching, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Anas Daghestani, MD

    

    Anas Daghestani, MD

    Internal Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • Swati D. Date, MD

    

    Swati D. Date, MD

    Internal Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Bruce M. Doxey, MD

    

    Bruce M. Doxey, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Stephanie A. Ericson, MD

    

    Stephanie A. Ericson, MD

    Internal Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • Olufunke E. Ezekoye, MD

    

    Olufunke E. Ezekoye, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Marcia D. Fagerberg, MD

    

    Marcia D. Fagerberg, MD

    Internal Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • Gerald T. Fincken, DO

    

    Gerald T. Fincken, DO

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • Jennifer T. Foster, APRN, MSN, FNP-C, CRRN

    

    Jennifer T. Foster, APRN, MSN, FNP-C, CRRN

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Derrick J. Garcia, MD

    

    Derrick J. Garcia, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • Julian C. Garcia, DO

    

    Julian C. Garcia, DO

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Sarah Kay Higgs, MD

    

    Sarah Kay Higgs, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Megan H. Hoang, NP

    

    Megan H. Hoang, NP

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • James M. Hull, MD

    

    James M. Hull, MD

    Internal Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • Afreen Khan, DO

    

    Afreen Khan, DO

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Michelle L. Markley, MD

    

    Michelle L. Markley, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • Hillary Gwen Miller, MD

    

    Hillary Gwen Miller, MD

    Family Medicine Healthiness Program

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • Michael J. Prete, MD

    

    Michael J. Prete, MD

    Internal Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • John A. Queng, MD

    

    John A. Queng, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Languages: Spanish

  • Jenelyn J. Ramos, MD

    

    Jenelyn J. Ramos, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Rita R. Shah, MD

    

    Rita R. Shah, MD

    Internal Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Languages: Gujarati

  • Amy B. Siegel, MD

    

    Amy B. Siegel, MD

    Internal Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • David I. Wartenberg, MD, FAAA

    

    David I. Wartenberg, MD, FAAA

    Family Medicine

    4.6

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • David D. Weeks, MD

    

    David D. Weeks, MD

    Internal Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Languages: German

  • Yuefeng Wu, MD

    

    Yuefeng Wu, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Mandarin Chinese

  • Hayan Yacoub, MD

    

    Hayan Yacoub, MD

    Internal Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  512-346-6611
• ARC Four Points
  11714 Wilson Parke Avenue
  Suite 150
  Austin, TX 78726
  Get Directions

  • Sean J. Coughlin, MD

    

    Sean J. Coughlin, MD

    Internal Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Viviana C. Frazier, MD

    

    Viviana C. Frazier, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Languages: Spanish

  • Serena Hon, MD

    

    Serena Hon, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Khranasa (Nesa) Mohebpour, MD

    

    Khranasa (Nesa) Mohebpour, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Farsi

  • Marc E. Zook, MD

    

    Marc E. Zook, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  737-247-7200
• ARC Georgetown
  940 West University Avenue
  Suite 101
  Georgetown, TX 78626
  Get Directions

  • Jennifer A. Hensley, APRN, MSN, FNP-C

    

    Jennifer A. Hensley, APRN, MSN, FNP-C

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Chau B. Nguyen, DO

    

    Chau B. Nguyen, DO

    Internal Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Vietnamese

  • James W. Rogers, DO

    

    James W. Rogers, DO

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  512-819-0264
• ARC Hutto
  151 Exchange Blvd
  Suite 500
  Hutto, TX 78634
  Get Directions

  • Jenny S. Choi, APRN, MSN, FNP-C

    

    Jenny S. Choi, APRN, MSN, FNP-C

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Tracy L. Sowada, APRN, ACNP-BC

    

    Tracy L. Sowada, APRN, ACNP-BC

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Kyle M. Suire, DO

    

    Kyle M. Suire, DO

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • Naimeh Tashakkorinia, MD

    

    Naimeh Tashakkorinia, MD

    Internal Medicine

    4.6

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Farsi

  512-846-1244
• ARC Kelly Lane
  2100 Autumn Slate Drive
  Suite 150
  Pflugerville, TX 78660
  Get Directions

  • Travis M. Averitt, DO

    

    Travis M. Averitt, DO

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Rita I. Chukwurah, DNP, APRN, FNP-BC

    

    Rita I. Chukwurah, DNP, APRN, FNP-BC

    Family Medicine

    4.5

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Igbo (Nigeria)

  • Sangeetha Mariappan, MD, MPH

    

    Sangeetha Mariappan, MD, MPH

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  737-220-7200
• ARC Kyle Plum Creek
  4100 Everett Street
  Suite 400
  Kyle, TX 78640
  Get Directions

  • Fidelis E. Amadi, MD

    

    Fidelis E. Amadi, MD

    Family Medicine

    4.5

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Igbo (Nigeria)

  • Tera C. Brooks, MD

    

    Tera C. Brooks, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Languages: French

  • Shane C. Constable, MD

    

    Shane C. Constable, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Michael F. de Lota, MD

    

    Michael F. de Lota, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Dana M. Garcia, MD

    

    Dana M. Garcia, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Kaleb M. Hamilton, MD

    

    Kaleb M. Hamilton, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • William Marshall Moore, APRN, NP-C

    

    William Marshall Moore, APRN, NP-C

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Jonathan Nicholas “Nick” Posey, MD

    

    Jonathan Nicholas “Nick” Posey, MD

    Internal Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Spanish

  • Raul C. Ramirez, MD

    

    Raul C. Ramirez, MD

    Internal Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • Maheshwardeep (Sam) Singh, DO

    

    Maheshwardeep (Sam) Singh, DO

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Hindi, Urdu, Punjabi

  512-295-1333
• ARC Leander
  901 Crystal Falls Parkway
  Suite 103
  Leander, TX 78641
  Get Directions

  • Rodolfo G. Gutierrez-Macias, MD

    

    Rodolfo G. Gutierrez-Macias, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Spanish

  • Sudhakar R. Konda, MD

    

    Sudhakar R. Konda, MD

    Family Medicine

    4.4

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Hindi, Telugu

  • Swapna Manthena, MD

    

    Swapna Manthena, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  512-259-2198
• ARC Liberty Hill
  12779 West State Highway 29
  Liberty Hill, TX 78642
  Get Directions

  • Krupaben C. Patel, MD

    

    Krupaben C. Patel, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Hindi, Gujarati

  • Dayna M. Twyman, APRN, MSN, FNP-C

    

    Dayna M. Twyman, APRN, MSN, FNP-C

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  512-778-7003
• ARC Manor
  11300 East Highway 290
  Building 2, Suite 230
  Manor, TX 78653
  Get Directions

  • Jennifer L. Mitchell, MD

    

    Jennifer L. Mitchell, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Dominick Ruiz, MD

    

    Dominick Ruiz, MD

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  512-582-6075
• ARC Pflugerville
  15803 Windermere Drive
  Suite 103
  Pflugerville, TX 78660
  Get Directions

  • Merlin J. Abraham, MD

    

    Merlin J. Abraham, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Languages: Afrikaans, Xhosa, Malayalam

  • David C. Gray, MD

    

    David C. Gray, MD

    Internal Medicine

    4.5

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Hector M. Sanchez, MD

    

    Hector M. Sanchez, MD

    Internal Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Gabrielle L. Teumer, DNP, FNP-BC

    

    Gabrielle L. Teumer, DNP, FNP-BC

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Bronta L. Wegesa, APRN, MSN, FNP-C

    

    Bronta L. Wegesa, APRN, MSN, FNP-C

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  512-989-2680
• ARC Quarry Lake
  4515 Seton Center Parkway
  Suite 220
  Austin, TX 78759
  Get Directions

  • William F. Brooke, MD

    

    William F. Brooke, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Languages: Spanish

  • Victoria I. Chen, DO

    

    Victoria I. Chen, DO

    Family Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Chinese

  • Debra L. Dollar, MD

    

    Debra L. Dollar, MD

    Internal Medicine

    4.7

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

  • Jennifer T. Foster, APRN, MSN, FNP-C, CRRN

    

    Jennifer T. Foster, APRN, MSN, FNP-C, CRRN

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Kumari K. Godigamuwa, MD

    

    Kumari K. Godigamuwa, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients

  • Carson Paul Higgs, MD

    

    Carson Paul Higgs, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Languages: Limited Mandarin

  • Durreshahwar K. Khan, MD

    

    Durreshahwar K. Khan, MD

    Internal Medicine

    4.4

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why can I only see comments from the last 90 days?

    ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

    Can anyone complete a survey or post a comment about a physician?

    No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

    How is patient information protected?

    Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

    Accepting new patients Languages: Urdu

  • Larry C. Kravitz, MD

    

    Larry C. Kravitz, MD

    Family Medicine

    4.8

    x

    ARC Patient Feedback

    Guide to ARC Patient Feedback and Ratings

    Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

    You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    The below guide provides details about how we collect and share our patient feedback.

    Who runs the survey?

    ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

    How do patients receive the survey?

    Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

    Do you post all positive and negative comments?

    ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

    What questions do we ask?

    ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

    1. Rate how easy it was to make your appointment.
    2. Rate the helpfulness of the front-desk staff.
    3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
    4. Did the healthcare provider or doctor provide the care you expected?
    5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
    6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
    7. If you would like to be contacted about your visit today, please provide your phone number.

    Why don't all providers display a rating?

    Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

    Why