You can recover lost or forgotten usernames and passwords on MyChart’s website and mobile app provided that there is a valid email address on file and all patient demographic information is up to date.

If you cannot remember your username:

  1.  Visit MyChartARC.com or the mobile app.

  2. Click on the Forgot MyChart Username? link under the MyChart Username field.



  3. Recover Your MyChart Username page displays.

  4. Type in your First and Last Name, Zip Code, and Date of Birth in the appropriate fields and click Submit.

If you continue to have issues, please call ARC MyChart Technical Support Monday-Friday between 8am-5pm at 512-272-4357.

If you cannot remember your password:

  1. Visit MyChartARC.com
  2. Click on the Forgot Password? link under the Password field.



  3. The Password Reset page displays.

  4. Type in your MyChart Username, Zip Code, and Date of Birth in the appropriate fields and click Next.



  5. You will be prompted to provide the answer to your security question. If all of the information is entered correctly, you will be directed on how to update your new password.

If you continue to have issues, please call ARC MyChart Technical Support Monday-Friday between 8am-5pm at 512-272-4357.

Once you successfully log into your account, you can change your password, and update the security question:

  1. Navigate to the Preferences tab and hover over it.

  2. Log in to your MyChart account.

  3. From this page, you can either change your password or change the security question associated with your account.

If for any reason you become locked out of your account, perhaps you’ve attempted an incorrect password more than 5 consecutive times, ARC MyChart Technical support will need to assist you with reactivate your account. Please call ARC MyChart Technical Support Monday-Friday between 8am-5pm at 512-272-4357.