Use username and password assistance in MyChart

You can recover lost or forgotten usernames and passwords on MyChartARC.com and mobile app, provided there is a valid email address on file and all patient demographic information is up to date.

How to recover username in ARC MyChart

1. Visit MyChartARC.com or the mobile app.
2. Click on the Forgot Username? link under the Sign In button.
3. Recover Your MyChart Username page displays.
4. Type in your First and Last Name, Zip Code, and Date of Birth in the appropriate fields and click Submit.

If you continue to have issues, please call ARC MyChart Technical Support Monday-Friday between 8am-5pm at 512-272-4357.

How to reset password in ARC MyChart

1. Visit MyChartARC.com.
2. Click on the Forgot Password? link under the Sign In button.
3. The Password Reset page displays.
4. Type in your MyChart Username, Zip Code, and Date of Birth in the appropriate fields and click Next.
5. MyChart will send you an email with a verification code. Enter the verification code and click Verify.

If you continue to have issues, please call ARC MyChart Technical Support Monday-Friday between 8am-5pm at 512-272-4357.

Change your password or set up two-step verification in ARC MyChart

Once you successfully log into your account, you can change your password or set up two-step verification.

1. Click Your Menu.
2. Scroll down to the Account Settings section or type Security into the search bar.
3. Click Security Settings.
4. From this page, you can either change your password or set up two-step verification.

Ensure success

1. Make sure your email and address are up-to-date with ARC to avoid a personal information mismatch.
2. Make sure there are no spaces when you type in your username or password and check the case – your username is not case-sensitive, but your password is.
3. Make sure to open a new tab to retrieve your email, or access it on your phone if you are on an internet browser, like Chrome or Firefox. Clicking the back button during verification will disable the verification code, and you’ll need to restart the reset process.

If, for any reason, you become locked out of your account, perhaps you've attempted an incorrect password more than five consecutive times, ARC MyChart Technical Support will need to assist you with reactivating your account. Please call ARC MyChart Technical Support Monday-Friday between 8am-5pm at 512-272-4357.