Measles - Local update

Local health departments have not recommended additional vaccination beyond current guidelines. Texas health officials urge immunization to protect against and prevent the spread of measles. ARC has received additional vaccines for children and adults to keep the community protected. Read our measles vaccination guidelines.

Visit the DSHS website to track the current outbreak in Texas.

Pertussis - Local update

Pertussis, also known as whooping cough, is circulating in our area. The best thing you can do to guard your health against pertussis is check that you are up to date on your Tdap or DTap vaccines. If you suspect you may have contracted pertussis or came into contact with someone who was diagnosed, you should schedule an appointment with your primary care doctor or advanced practice clinician (APC). Read our pertussis local update.

MyChart Login Help Me Book

Complete your telemedicine visit

Austin Regional Clinic offers telemedicine visits for some primary and specialty care. In some cases, your physician or advanced practice clinician (APC) may also require you to come in for an in-person visit. Having an ARC MyChart account is not necessary; however, you must have a smartphone with a strong connection and be able to receive a text message with a link.

Visit instructions: Answer a call - Click a link - Start your visit

Note: Your video visit will not occur using MyChart.

Check with your health plan benefits for specific telehealth costs.

  1. Around your appointment time, you will receive a call to your mobile phone for your virtual check-in.
  2. When your doctor or APC is ready, you will receive a text message with a link to start your video visit.
  3. Click the link to start your visit. Then tap on Allow Camera & Mic Access.

Thank you for your patience: Just like in the clinic, we try to check you in and start your visit on time, but there may be delays.

Your video visit will use the camera, speakers, and microphone on the device you use.

Video visit tips

  • Tips to prepare for your video visit

    1. Use the right device: This might be a mobile phone, tablet, or computer where you can receive a text and is equipped with a camera and audio tools. If you prefer a laptop or desktop, forward yourself the texted link through email to open the visit in an internet browser.
    2. Use the strongest signal you have in your house – either cellular/mobile or Wi-Fi: If your cellular signal is strong, it is often best to turn off Wi-Fi in your smartphone settings (See instructions under Troubleshooting Tips below).
    3. Complete Pre-Visit Steps: Click the link from your text message or email, or log in to ARC MyChart before your visit to verify your demographics, complete or sign needed forms and questionnaires, update medications and allergies, and pay your copay.
    4. Allow calls from your ARC clinic: Make sure your ARC clinic phone number is in your phone's contact list, so you don't miss the call.
    5. Click the link: Your care team will text a link to your mobile number when they call you with instructions. Turn on "do not disturb" on your device. You do not need ARC MyChart.
    6. Take your vitals: If you are able to do a home blood pressure reading, please do so and report it to the MA or nurse.

  • Technical requirements

    1. You must have a mobile phone or tablet with iOS or Android operating system.
    2. The device must be able to receive a text message with a link.
    3. The device must have internet access.
    4. The device must have a front-facing camera.

  • Troubleshooting tips

    Apple devices

    First, check if the Wi-Fi is on and turn it off.

    1. Check if the Wi-Fi is on. You'll know Wi-Fi is on if you see the Wi-Fi icon at the top of the screen, on the left side.
    2. Tap Settings.
    3. Tap Wi-Fi.
    4. Tap the toggle button so that the color switches from green to gray.

    Then, turn on Cellular:

    1. Tap Settings.
    2. Tap Cellular.
    3. Verify that Cellular is turned on – the toggle button will be green.

    Check that you have a data connection. Next to your reception bars in the Notification bar at the top left, you will see either "3G", "4G", or "5G".

    Android devices

    First, check if the Wi-Fi is on and turn it off.

    1. Check if the Wi-Fi is on. You'll know Wi-Fi is on if you see the Wi-Fi icon at the top of the screen, on the right side.
    2. Tap Settings.
    3. Tap the Connections. This should be located towards the top of the menu.
      • Other versions of Android may have a "Mobile Networks" or "Data usage" option instead.
    4. Tap the Wi-Fi toggle button. This will toggle your mobile data ON.
      • On older versions of Android, check the "Data enabled" box.
    5. Check that you have a data connection. Next to your reception bars in the Notification bar, you may be able to see either "3G", "4G", or "5G". The Wi-Fi icon will be gray.

    Note: The best way to test is to open the web browser on your mobile device and try to visit a website.

  • Cancelling your video visit 

    If you must cancel your appointment, it is best to do so from your ARC MyChart account at any time. If you do not have MyChart, please notify us online at least 24 hours ahead of time or call your clinic within 24 hours.