We have made getting in touch with us even easier by improving our Messaging options in ARC MyChart. With ARC MyChart Messaging, you can send a message to your care team or customer service, request a prescription renewal, even receive referral letters from your doctor.

  1. Navigate to Messaging, hover your mouse over the [Messaging] Icon to view your messaging options.

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Send a Message to Your Provider/ Care Team
Ask your care team a simple medical question that doesn't require an immediate response.

  1. Select Medical Question

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  1. Read the “Message Your Care Team” Disclaimer and click on the "I accept and understand the above explanation" button.
  2. Select Your Recipient and Subject

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  3. Type your Message. *There is a 500 character limit for messages.
  4. You can now attach up to three images to your message. Click on Attach an image.
  5. Once you are done composing your message, select Send. Your message will be forwarded to your care team.

 

Send a Customer Service Request
Ask questions related to a bill or insurance, get MyChart help, or give us feedback.

  1. Select Customer Service Question.

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  1. Type your Subject and select a subject category from Regarding.

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  2. Type your Message. *There is a 500 character limit for messages.

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  3. Once you are done composing your message, select Send. Your message will be forwarded to your care team.

 

Request a Prescription Renewal
Request a prescription renewal from your doctor's office.

  1. Select Rx Renewal Request.

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  1. Select the medication(s) you would like to renew. When you choose a medication, you will be able to enter comments for that medication. Please contact your pharmacy for a prescription refill.

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  2. Select Send.

 

Referrals
Easily access and print your referrals.

  1. Select Referral Message.

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  1. To view the details of a referral, select the link in the Referred By column.

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  2. To ask a question about a referral, check the box next to the referral and select Referral Question.

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  3. Write your question/message. *There is a 500 character limit for messages.
  4. Select Send.

Letters
Read, download, or print completed referrals, doctor's notes, and other communications.

Completed referrals, doctor’s notes, and other communications will be listed under “Letters”.

  1. Select Letters.

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  1. To choose a letter, select the link in the Date Column.

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Nurse Calls

Displays calls between you and your care team as well as communication between the provider and clinical staff regarding your care. The details from inter-clinical calls may not display.

  1. Select Nurse Calls.

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  1. To view details for a specific call, select that call. By clicking on it.

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Do you have the MyChart App?

You can send a message to your provider through the app! *Not all messaging options are available on the app.