Secure login options

The safety and security of your Protected Health Information (PHI) is of the utmost importance. Because of this, ARC MyChart requires Two-Factor Authentication (2FA) or other secure login options for all MyChart users. This applies for both the website version and the app. You can use Two-Factor Authentication through email, text, or authenticator app. You can also use a passkey to log in on a laptop, desktop, or the mobile app.

Confirm your contact information is up to date

1. Log in to ARC MyChart and confirm that your mobile number and email are correct and up to date. Confirm that your phone and/or email address is verified to receive the code.
2. If your mobile phone number or email is not correct, update your mobile number and/or email address in ARC MyChart.

 Login options

• Complete Two-Factor Authentication (2FA) with email or text message

  1. Log in to your ARC MyChart account. After you sign in, you'll see the Verify Your Identity screen.
  2. Select how you would like to receive your code. You can choose email or text.
  3. Check your email or phone for the code depending on what you chose. Make sure to open a new tab to retrieve your email, or access it on your phone if you are on an internet browser, like Chrome or Firefox. DO NOT click the back button during verification; it will disable the verification code, and you'll need to restart the process.
     
  4. Enter the code in the box and click Verify. If you would like MyChart to recognize your browser and device for 30 days, check the Skip this step next time box. After 30 days, you will be prompted to enter a new verification code at login.
     

• Complete Two-Factor Authentication (2FA) with an authenticator app

  1. Log in to your ARC MyChart account.
  2. Click on the Menu icon, then Account Settings.
     
  3. Click Verify with authenticator app.
     
  4. Enter your password. A QR code will appear for you to scan with your phone. You can also show the secret key.
     
  5. Click Set up two-step verification.

• Set up and Log in with a Passkey

  Similar to Face ID on your mobile app, the passkey feature allows you to log in on MyChartARC.com using fingerprint, face, or screen lock through a linked encrypted digital key. You can set up a passkey on desktop or the app.

  Set up a passkey

  1. Log in to your ARC MyChart account.
  2. Click on the Menu icon, then Account Settings.
     
  3. Click Manage passkeys.
     
  4. Click Add new passkey.
     

  Once you have a new passkey saved, you can click the Log in with passkey option on the login page instead of entering username and password. On the app, click “Or login with username and Password, then “Log in with passkey” on the next screen.