Dermatology Pediatric Care

Personalized dermatology for your child’s unique needs

We understand skin, hair, nail, and other dermatological conditions can affect a child’s confidence and overall well-being. Our top priority is to help your loved ones feel comfortable and confident in their skin.

ARC Dermatology experts offer a wide range of services for children of all ages, treating conditions including acne, eczema, rashes, warts/molluscum, and moles.

Comprehensive care for your child

Our dermatologists are committed to ensuring your child feels comfortable and understood during every visit. We actively listen to your concerns and personalize treatments to meet your child’s unique needs, depending on their age, medical history, and developmental stage.

Services

Acne Scarring Treatment: Acne Scarring Treatment

Acne scarring treatment is used to safely and effectively plump acne scars. Your ARC dermatologist may fill acne scars with collagen or use a different medical aesthetic treatment to treat scarring.

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Acne Treatment for Teen Skin: Acne Treatment for Teen Skin

Our dermatologists offer specialized care tailored to the unique needs of teenagers struggling with acne.
Biopsies of Skin Lesions and Conditions: Biopsies of Skin Lesions and Conditions

A skin biopsy is done by removing cells or skin samples from your body for laboratory examination. The skin samples are used to help diagnose skin conditions and determine a treatment plan for you.

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Care for Chronic Skin Conditions like Eczema: Care for Chronic Skin Conditions like Eczema

Your ARC dermatologist works with you to provide proper care for chronic skin conditions like eczema and more.
Diagnosis and Management of Cancer and Other Skin Lesions (Suspicious Moles, Warts, Cysts, Lipomas): Diagnosis and Management of Cancer and Other Skin Lesions (Suspicious Moles, Warts, Cysts, Lipomas)

Detecting severe skin conditions early can improve your quality of life. Our ARC dermatologists can provide the proper care for skin cancer and other skin lesions.

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Evaluation, Diagnosis, and Treatment of Bacterial/Viral/Fungal Infections: Evaluation, Diagnosis, and Treatment of Bacterial/Viral/Fungal Infections

An ARC dermatologist can evaluate, diagnose, and treat bacterial, viral, and fungal infections.
Evaluation, Diagnosis, and Treatment of Hair Loss and Nail Disorders: Evaluation, Diagnosis, and Treatment of Hair Loss and Nail Disorders

Find out what is causing your hair loss and nail disorders and receive treatment to get them back to a healthy state.
Intramuscular and Intralesional Injections: Intramuscular and Intralesional Injections

Dermatologic therapy injections that deliver medication deep into the muscle or skin lesions.
Mole Evaluations and Skin Cancer Screenings: Mole Evaluations and Skin Cancer Screenings

The evaluation of suspicious moles and skin areas can help detect skin cancer and chronic conditions.

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Patch Testing for Contact Dermatitis: Patch Testing for Contact Dermatitis

Contact dermatitis is a reaction that happens after your skin comes in direct contact with certain substances. Patch testing can be done to find the substance that's causing the rash.

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Conditions

Acne (All Ages, Including Teen Skin): Acne (All Ages, Including Teen Skin)

Acne is a disorder of the hair follicles and oil glands that cause glands to get clogged and appear as cysts, blackheads, and whiteheads.

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Actinic Keratosis: Actinic Keratosis

Actinic keratosis (AK) is a rough, scaly spot or bump on sun-exposed skin. Most people have more than one AK. AK is the most common precancer of the skin.

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All Types of Skin Cancers Including Melanoma: All Types of Skin Cancers Including Melanoma

Many types of skin cancer like melanoma require the clinical care of a physician or other healthcare professional.

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Allergic and Irritant Reactions: Allergic and Irritant Reactions

Allergic and irritant reactions happen after you come in direct contact with certain irritants or allergens.

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Atopic Dermatitis and Other Eczemas: Atopic Dermatitis and Other Eczemas

Atopic dermatitis is a long-term (chronic) skin disorder that causes dry, itchy, scaly patches.

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Bacterial Infections: Bacterial Infections

Bacterial infections occur when bacteria enter the body, multiply, and cause a reaction in the body. Bacteria can enter the body through a cut on your skin, a surgical wound, or through your airway and cause infections like pneumonia.

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Connective-Tissue Disorders Such As Lupus: Connective-Tissue Disorders Such As Lupus

Connective-tissue disorders include autoimmune diseases like rheumatoid arthritis, scleroderma, and lupus.
Dry Skin: Dry Skin

Dry skin is very common. It can make your skin feel irritated and itchy. With no treatment, dry skin may become flaky or scaly.

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Fungal Infections: Fungal Infections

Many different types of fungal skin infections like candidiasis, ringworm, and tinea versicolor require clinical care by a health care professional.

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Hair Diseases and Hair Loss: Hair Diseases and Hair Loss

Baldness, excessive hair growth, and ingrown hairs, and hair diseases may require clinical care by a health care professional.

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Hyperhidrosis (Excessive Underarm Sweating): Hyperhidrosis (Excessive Underarm Sweating)

Hyperhidrosis is a chronic condition that causes the body to release excessive fluid from the sweat glands.

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Melasma and Skin Discoloration Problems: Melasma and Skin Discoloration Problems

Melasma is a skin condition that causes patches and spots on the skin that are darker than your natural skin tone.

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Moles & Other Skin Lesions: Moles & Other Skin Lesions

Certain moles and skin tumors are at higher risk for changing into a form of skin cancer.

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Mouth and Genital Disorders: Mouth and Genital Disorders

Some dermatological mouth and genital disorders may require care from a health care professional.
Nail Disorders: Nail Disorders

Common nail disorders and diseases treated include nail psoriasis, fungal infections, paronychia, and more.
Panniculitis: Panniculitis

Panniculitis is the inflammation in the bottom layers of the skin (subcutaneous fat).
Psoriasis: Psoriasis

Psoriasis is a chronic skin condition that causes inflamed, red, raised areas of skin.

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Rosacea: Rosacea

Rosacea is an chronic skin condition that causes redness, pimples, broken blood vessels, and in severe cases, a misshapen nose.

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Scars and Keloids: Scars and Keloids

Injuries can cause the body to heal and replace lost or damaged skin leaving unwanted scars and keloids.

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Skin Rashes: Skin Rashes

Many rashes require clinical care by a physician or other health care professional. Common skin rashes include dermatitis, drug rashes, eczema, and poison ivy.

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Urticaria (Hives): Urticaria (Hives)

Hives (urticaria) are red, itchy, raised bumps on the skin. They tend to come out in one skin area and last less than 12 hours.

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Viral Infections: Viral Infections

Viral infections can cause common colds, flu, warts, and other unwanted diseases.

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Warts and Molluscum: Warts and Molluscum

Warts and molluscum (small pink or skin-colored bumps) tend to be caused by viral infections of the skin.

Learn More

Locations & Providers

ARC Far West Medical Tower
6811 Austin Center Boulevard
Suite 300
Austin, TX 78731
Get Directions
- Molly T. Campa, MD, FAAD
  Molly T. Campa, MD, FAAD
  Dermatology Dermatology Pediatric Care
  4.7
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
- Amy R. Mason, MD, FAAD
  Amy R. Mason, MD, FAAD
  Dermatology Dermatology Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
- Jay L. Viernes, MD, FAAD
  Jay L. Viernes, MD, FAAD
  Dermatology Dermatology Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
512-346-8888
ARC Four Points
11714 Wilson Parke Avenue
Suite 150
Austin, TX 78726
Get Directions
- Grace W. Kimmel, MD, FAAD
  Grace W. Kimmel, MD, FAAD
  Dermatology Dermatology Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
737-247-7200
ARC Goodnight Ranch
8901 Vertex Boulevard
Suite 100
Austin, TX 78747
Get Directions
- Charlotte E. Wright, APRN, MSN, FNP-C
  Charlotte E. Wright, APRN, MSN, FNP-C
  Dermatology Dermatology Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
512-231-5150
ARC Hutto
151 Exchange Boulevard
Suite 500
Hutto, TX 78634
Get Directions
- Heather C. Lenz, PA-C
  Heather C. Lenz, PA-C
  Dermatology Dermatology Pediatric Care
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
512-846-1244
ARC Medical Plaza Specialty
1401 Medical Parkway
Building B, Suites 200, 211, & 220
Cedar Park, TX 78613
Get Directions
- Shwol-Huo (Danny) Kiang, DO, FAAD
  Shwol-Huo (Danny) Kiang, DO, FAAD
  Dermatology Dermatology Pediatric Care
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Languages: Taiwanese Ages Seen: 0 - 99
  Book Now
- Christian M. Wichterman, MD, FAAD
  Christian M. Wichterman, MD, FAAD
  Dermatology Dermatology Pediatric Care
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
512-260-1581
ARC Round Rock
940 Hesters Crossing Road
Round Rock, TX 78681
Get Directions
- Morgan J. McCarty, DO
  Morgan J. McCarty, DO
  Dermatology Dermatology Pediatric Care
  4.7
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
512-244-9024
ARC South 1st Specialty and Pediatrics
3816 South 1st Street
Austin, TX 78704
Get Directions
- Cody P. Seel, PA-C
  Cody P. Seel, PA-C
  Dermatology Dermatology Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
- Kathryn C. Siems, MS, PA-C
  Kathryn C. Siems, MS, PA-C
  Dermatology Dermatology Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
512-443-1311
ARC Southwest
1807 West Slaughter Lane
Suite 490
Austin, TX 78748
Get Directions
- Marci J. Christensen, MA, CLT
  Marci J. Christensen, MA, CLT
  Dermatology Medical AestheticsDermatology Pediatric Care
  4.9
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
- Steven E. Rasmussen, MD, FAAD
  Steven E. Rasmussen, MD, FAAD
  Dermatology Dermatology Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
- Debbie Sawczyn, MA, CLT
  Debbie Sawczyn, MA, CLT
  Dermatology Medical AestheticsDermatology Pediatric Care
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 12 - 99
  Book Now
- Kathryn C. Siems, MS, PA-C
  Kathryn C. Siems, MS, PA-C
  Dermatology Dermatology Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
  Book Now
- Charlotte E. Wright, APRN, MSN, FNP-C
  Charlotte E. Wright, APRN, MSN, FNP-C
  Dermatology Dermatology Pediatric Care
  4.8
  
  ARC Patient Feedback
  
  Guide to ARC Patient Feedback and Ratings
  
  Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
  
  You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  The below guide provides details about how we collect and share our patient feedback.
  
  Who runs the survey?
  
  ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
  
  How do patients receive the survey?
  
  Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
  
  Do you post all positive and negative comments?
  
  ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
  
  What questions do we ask?
  
  ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
  
  Rate how easy it was to make your appointment.
  
  Rate the helpfulness of the front-desk staff.
  
  Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  
  Did the healthcare provider or doctor provide the care you expected?
  
  How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  
  Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  
  Why don't all providers display a rating?
  
  Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
  
  Why can I only see comments from the last 90 days?
  
  ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
  
  Can anyone complete a survey or post a comment about a physician?
  
  No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
  
  How is patient information protected?
  
  Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
  
  Accepting new patients Ages Seen: 0 - 99
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Dermatology Pediatric Care

Personalized dermatology for your child’s unique needs

Comprehensive care for your child

Services

Acne Scarring Treatment

Acne Treatment for Teen Skin

Biopsies of Skin Lesions and Conditions

Care for Chronic Skin Conditions like Eczema

Diagnosis and Management of Cancer and Other Skin Lesions (Suspicious Moles, Warts, Cysts, Lipomas)

Evaluation, Diagnosis, and Treatment of Bacterial/Viral/Fungal Infections

Evaluation, Diagnosis, and Treatment of Hair Loss and Nail Disorders

Intramuscular and Intralesional Injections

Mole Evaluations and Skin Cancer Screenings

Patch Testing for Contact Dermatitis

Conditions

Acne (All Ages, Including Teen Skin)

Actinic Keratosis

All Types of Skin Cancers Including Melanoma

Allergic and Irritant Reactions

Atopic Dermatitis and Other Eczemas

Bacterial Infections

Connective-Tissue Disorders Such As Lupus

Dry Skin

Fungal Infections

Hair Diseases and Hair Loss

Hyperhidrosis (Excessive Underarm Sweating)

Melasma and Skin Discoloration Problems

Moles & Other Skin Lesions

Mouth and Genital Disorders

Nail Disorders

Panniculitis

Psoriasis

Rosacea

Scars and Keloids

Skin Rashes

Urticaria (Hives)

Viral Infections

Warts and Molluscum

Locations & Providers

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Who runs the survey?

How do patients receive the survey?

Do you post all positive and negative comments?

What questions do we ask?

Why don't all providers display a rating?

Why can I only see comments from the last 90 days?

Can anyone complete a survey or post a comment about a physician?

How is patient information protected?

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Who runs the survey?

How do patients receive the survey?

Do you post all positive and negative comments?

What questions do we ask?

Why don't all providers display a rating?

Why can I only see comments from the last 90 days?

Can anyone complete a survey or post a comment about a physician?

How is patient information protected?

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Who runs the survey?

How do patients receive the survey?

Do you post all positive and negative comments?

What questions do we ask?

Why don't all providers display a rating?

Why can I only see comments from the last 90 days?

Can anyone complete a survey or post a comment about a physician?

How is patient information protected?

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Who runs the survey?

How do patients receive the survey?

Do you post all positive and negative comments?

What questions do we ask?

Why don't all providers display a rating?

Why can I only see comments from the last 90 days?