Measles - Local update

Local health departments have not recommended additional vaccination beyond current guidelines. Texas health officials urge immunization to protect against and prevent the spread of measles. ARC has received additional vaccines for children and adults to keep the community protected. Read our measles vaccination guidelines.

Visit the DSHS website to track the current outbreak in Texas.

ARC in-network with UHC

If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:

MyChart Login Help Me Book

Anal/Rectal

Anal Rectal Surgery Banner

Talk to a board certified ARC general surgeon to get a proper diagnosis and treatment plan for symptoms caused by a disease in the colon, anal, and rectal regions. Anal pain, colon pain, rectal pain, anal cancer, hemorrhoids, anal fissure, rectal cancer, and other diseases each require a treatment plan built specifically for your condition after consulting with your referring physician or advanced practice clinician (APC) and other specialists when needed. Some of these conditions may require the collaboration of several specialists; your general surgeon can coordinate the care and guide you throughout the process.

Anal and rectal diagnosis and care from ARC general surgeons

ARC general surgeons can tailor the treatment of various anorectal conditions to your specific situation. If your treatment plan includes surgery, we will help guide you through the surgical options available. We offer laparoscopic and minimally invasive surgery, which can mean a better outcome, faster recovery with less pain and bleeding, and a shorter hospital stay.

Services

Anal Fistula and Fissure Procedures

Anal Fistula and Fissure Procedures

Anal fistulas tend to form when an anal gland that has developed a pus-filled infection (abscess). Fistulas can occur with certain conditions, such as Crohn’s disease, or may happen after radiation therapy for cancer. An anal fissure is a tear in the tissue of your anus. Fissures are caused by the anal tissue stretching too much, which can happen during a hard bowel movement and causes pain and bleeding.

Learn More

Anal Surgery

Anal Surgery

ARC general surgeons conduct anorectal surgery for conditions affecting the anus and rectum, including anal fissures, hemorrhoids, abscesses, fistulas, and other conditions.

Colon and Rectal Surgery (Open, Laparoscopic and Robotic)

Colon and Rectal Surgery (Open, Laparoscopic and Robotic)

ARC general surgeons can treat a range of issues, from benign tumors and cancers to injuries, for gastrointestinal problems and anal and rectal issues. General surgeons routinely treat anal and rectal disorders, such as anal fissures, rectal cancer, Crohn’s disease and more, on a daily basis.

da Vinci Surgery

da Vinci Surgery

ARC offers minimally invasive surgical care using one of the most advanced and sophisticated tools, the da Vinci® Surgical System. The da Vinci® Surgical System is a tool that utilizes advanced, robotic technologies to assist your surgeon with your operation. It does not act on its own and its movements are controlled by your surgeon.

Hemorrhoidectomy/Banding

Hemorrhoidectomy/Banding

Hemorrhoidectomy/banding is a surgery to remove internal or external hemorrhoids.

Learn More

Rectal Surgery

Rectal Surgery

ARC general surgeons can tailor the treatment of various rectal conditions to your specific situation.

Conditions

Abscesses

Abscesses

An abscess is a pocket of pus from an infection. An anorectal abscess occurs in the area of the anus or rectum.

Learn More

Anal Cancer

Anal Cancer

Anal cancer is cancer that starts in the cells of the anus. Different types of tumors can form in the anus. Some of these tumors are not cancer.

Learn More

Anal Pain

Anal Pain

Common causes of anal pain can include an anal abscess, anal fistula, anal fissure, and other conditions that can cause discomfort.

Fissures

Fissures

An anal fissure is a tear in the tissue of your anus. The anus is the last part of your digestive tract at the end of your rectum.

Learn More

Fistulas

Fistulas

A fistula is an abnormal passage that forms from the anal canal to the skin near the anus.

Learn More

Hemorrhoids

Hemorrhoids

Hemorrhoids are when the veins or blood vessels in and around your anus and lower rectum become swollen and irritated. This happens when there is extra pressure on these veins.

Learn More

Warts and Molluscum

Warts and Molluscum

Warts and molluscum (small pink or skin-colored bumps) tend to be caused by viral infections of the skin.

Learn More

Locations & Providers

  • ARC Far West Medical Tower
     6811 Austin Center Boulevard
    Suite 300
    Austin, TX 78731
    Get Directions
    • Semyon (Sam) Gambarin, MD
      Semyon Gambarin
      Semyon (Sam) Gambarin, MD
      General Surgery Anal/RectalHernia RepairBreast Disease and CancerGallstone Treatment and Gallbladder SurgeryGERD TreatmentSkin and Soft TissueThyroid Disease and Cancer
      4.8

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    • Bao C. Nguyen, MD, FACS
      Bao Nguyen, MD, FACS
      Bao C. Nguyen, MD, FACS
      General Surgery Anal/RectalHernia RepairBreast Disease and CancerGallstone Treatment and Gallbladder SurgeryGERD TreatmentSkin and Soft TissueThyroid Disease and Cancer
      4.8

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    • Kevin O'Farrell, MD
      Kevin O'Farrell, MD
      Kevin O'Farrell, MD
      General Surgery Anal/RectalHernia RepairBreast Disease and CancerGallstone Treatment and Gallbladder SurgeryGERD TreatmentSkin and Soft TissueThyroid Disease and Cancer
      4.8

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    512-346-8888
  • ARC Medical Plaza Specialty
     1401 Medical Parkway
    Building B, Suite 200
    Cedar Park, TX 78613
    Get Directions
    • Christopher W. Bailey, MD, FACS
      Christopher Bailey
      Christopher W. Bailey, MD, FACS
      General Surgery Anal/RectalHernia RepairBreast Disease and CancerGallstone Treatment and Gallbladder SurgeryGERD TreatmentSkin and Soft TissueThyroid Disease and Cancer
      4.8

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    • Arielle C. DuBose, MD, FACS, FASCRS
      Arielle DuBose, MD, FACS, FASCRS
      Arielle C. DuBose, MD, FACS, FASCRS
      General Surgery Anal/RectalHernia RepairBreast Disease and CancerGallstone Treatment and Gallbladder SurgerySkin and Soft TissueColon, Rectal Disease, and Cancer
      4.8

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    • Marco Vinicio Medina-Zea, MD, FACS, FASMBS
      Marco Medina-Zea, MD, FACS, FASMBS
      Marco Vinicio Medina-Zea, MD, FACS, FASMBS
      General Surgery Anal/RectalHernia RepairBreast Disease and CancerGallstone Treatment and Gallbladder SurgeryGERD TreatmentSkin and Soft TissueThyroid Disease and CancerBariatric Surgery
      4.8

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    512-260-1581
  • ARC South 1st Specialty and Pediatrics
     3816 South 1st Street
    Austin, TX 78704
    Get Directions
    • Angela M. Ekern, APRN, FNP-C
      Angela Ekern, APRN, FNP-C
      Angela M. Ekern, APRN, FNP-C
      General Surgery Anal/RectalHernia RepairBreast Disease and CancerGallstone Treatment and Gallbladder SurgeryGERD TreatmentSkin and Soft TissueThyroid Disease and Cancer
      4.7

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    • Joseph E. Garcia, MD
      Joseph Garcia
      Joseph E. Garcia, MD
      General Surgery Anal/RectalHernia RepairBreast Disease and CancerGallstone Treatment and Gallbladder SurgeryGERD TreatmentSkin and Soft TissueThyroid Disease and Cancer
      4.7

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    • Delfino Estevan Lorenzo, MD, FACS
      Delfino Lorenzo, MD, FACS
      Delfino Estevan Lorenzo, MD, FACS
      General Surgery Anal/RectalHernia RepairBreast Disease and CancerGallstone Treatment and Gallbladder SurgeryGERD TreatmentSkin and Soft TissueThyroid Disease and Cancer
      4.7

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    • Rachael E.P. Seddighzadeh, DO, MS
      Rachael Seddighzadeh
      Rachael E.P. Seddighzadeh, DO, MS
      General Surgery Anal/RectalHernia RepairBreast Disease and CancerGallstone Treatment and Gallbladder SurgeryGERD TreatmentSkin and Soft TissueThyroid Disease and Cancer
      4.9

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    512-443-1311