Young lady using her phone for her Telemedicine Visit

ARC Telemedicine Visits

Telemedicine visits for primary and specialty care

Austin Regional Clinic offers telemedicine visits for primary and specialty care. Doctors can evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home. The charge is the same as an in-clinic visit.

Pre-op telemedicine visits for drive-up testing

If you are scheduled for surgery with an ARC physician, they can enter your lab order for drive-up COVID-19 testing. If you are scheduled for a surgery or procedure by a non-ARC physician, you can book a telemedicine visit with an ARC physician and get your pre-op COVID-19 drive-up testing at ARC. We make this service available to new and established ARC patients. View or download the pre-op testing instructions here.

How to book a telemedicine visit?

When you book your visit in any of the ways below, express your preference for a telemedicine visit:
  • Log in to your MyChart account on your computer or phone and choose Appointments > Schedule an Appointment
  • Visit our Help Me Book page and follow the questionnaire
  • Call your clinic anytime 24/7 and press “1”

Who can book a telemedicine visit?

  • Established ARC patients
  • New ARC patients

Telemedicine visit instructions

Video visits work best on a mobile device using the strongest signal you have in your location - either cellular/mobile or Wi-Fi.

  • If you prefer a desktop or laptop, you can test your connection by tapping the ”Test Video” button.
  • If your cellular signal is strong, it is often best to turn off Wi-Fi in your smartphone settings.

You do not need ARC MyChart. These video visit instructions are also available on our MyChart Tips page. Your video visit will use the camera, speakers, and microphone on the device you use.

  1. Use the right device: This may be a mobile phone, tablet, or computer where you can receive a text and is equipped with a camera and audio tools.
  2. Complete pre-visit texts and eCheck-In: If you are new to ARC or have MyChart, we ask you to verify your demographics and insurance information, complete or sign needed forms and questionnaires, and update medications and allergies.
  3. Allow calls from your ARC clinic: Please make sure your ARC clinic phone number is in your phone’s contact list so you do not miss the call. We will call you when your doctor is ready to instruct you on the next steps. Be sure to end the call before starting the video.
  4. Click the link: Your care team will text a link to your mobile number when they call you with instructions. Turn on “do not disturb” on your device. You do not need ARC MyChart.
  5. Take your vitals: If you are able to do a home blood pressure reading, please do so and report it to the medical assistant or nurse at that time.
  6. Please be patient: Just like in the clinic, we will try to call you as close to your visit time as possible.

Rescheduling or canceling

If you must cancel this appointment, it is best to do so from your ARC MyChart account at any time. If you do not have MyChart, please notify us online at least 24 hours ahead of time to cancel an appointment or call your clinic within 24 hours.

Thank you for trusting us with your care.

On-demand, 24/7 televisits with NormanMD

Sometimes you can’t wait to talk to your nurse or your doctor, and you want immediate medical advice from an ARC doctor who has access to your records. We have a convenient telemedicine subscription service that gives you direct and immediate access to an ARC doctor 24/7/365. Sign up and instant message or video chat with one of our doctors immediately.

Learn more at NormanMD.com

Conditions

Acne (All Ages, Including Teen Skin)

Acne (All Ages, Including Teen Skin)

Acne is a disorder of the hair follicles and oil glands that cause glands to get clogged and appear as cysts, blackheads, and whiteheads.

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Adult Asthma

Adult Asthma

A disorder in adults that may cause shortness of breath, difficulty breathing, swelling or inflammation (specifically in the airway linings), and other respiratory symptoms.

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Ankle Pain

Ankle Pain

Ankle pain can impact your body movement. This can be caused by injuries, aging, and chronic conditions.

Arthritis

Arthritis

Arthritis and other rheumatic diseases are characterized by pain, swelling, and limited movement in joints and connective tissues in the body.

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Breastfeeding, Childhood Development, or Learning Issues

Breastfeeding, Childhood Development, or Learning Issues

An ARC telemedicine visit can be scheduled to help find a solution to breastfeeding, childhood development, or learning issues.

Carpal Tunnel Syndrome

Carpal Tunnel Syndrome

Carpal tunnel syndrome is when the median nerve is squeezed (compressed) as it passes through the carpal tunnel. If it gets compressed or irritated, you may have symptoms, which include weakness when gripping objects with one or both hands or pain or numbness in one or both hands.

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Chronic Sinusitis

Chronic Sinusitis

Chronic sinusitis happens with repeated or poorly treated sinus infections. Symptoms typically last 12 weeks or longer.

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Colds and Flu

Colds and Flu

A cold is caused by any one of several viruses that causes inflammation of the membranes that line the nose and throat. It can result from any one of more than 200 different viruses. But rhinoviruses cause most colds.

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Diabetes

Diabetes

People of any age should be tested every three years for prediabetes or diabetes if they are overweight or obese (body mass index (BMI) of 25 or more or 23 or more in Asian Americans) and have one or more risk factors.

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Diarrhea

Diarrhea

Diarrhea is when your stools are loose and watery. You may also need to go to the bathroom more often. Diarrhea is a common problem. It may last 1 or 2 days and go away on its own. If it lasts more than 2 days, it may mean you have a more serious problem.

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General Aches and Pains in Your Joints and Muscles

General Aches and Pains in Your Joints and Muscles

Sports injuries, poor posture, and medical conditions can cause general aches and pains in joints and muscles.

General Injuries & Illnesses

General Injuries & Illnesses

General injuries and illnesses can come in the form of cuts, sprains, strains, the common cold, flu, and other non-emergency situations.

Hearing Loss

Hearing Loss

Older adults are the largest group affected by hearing loss. Things that lead to hearing loss include age-related hearing loss (presbycusis), exposure to loud noise, and hereditary causes.

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Hearing Problems

Hearing Problems

Hearing problems could be an early sign of hearing loss. This can include changes in noise volume around you and trouble understanding others when they talk.

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Heart Disease

Heart Disease

Heart disease is a general term that includes any heart problem. This may include coronary artery disease, arrhythmias, heart failure, heart valve disease, and more.

Heel Pain (Plantar Fasciitis)

Heel Pain (Plantar Fasciitis)

Plantar fasciitis is characterized by pain in the heel of the foot, especially when standing up after resting. The condition is due to an overuse injury of the sole surface (plantar) of the foot.

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High Blood Pressure

High Blood Pressure

High blood pressure is when the force of the blood is too high during heart contraction or relaxation within the arteries. The arteries may have an increased resistance against the flow of blood. This causes your heart to pump harder to circulate the blood.

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Minor Cuts and Bruises

Minor Cuts and Bruises

Occasional cuts, bruises, or tumbles tend to happen. Luckily, most of these injuries are not serious and can be treated with over-the-counter medicine or with the help of a primary care physician.

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Minor Injuries

Minor Injuries

Minor injuries include sprains, strains, small cuts, bruises, and other common injuries that don't require emergency treatment.

Nausea

Nausea

Nausea is an uncomfortable feeling that is usually accompanied by the urge to vomit.

Pediatric Asthma

Pediatric Asthma

Pediatric asthma can be caused by genetics, allergies, respiratory infections, or environmental factors.

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Pink Eye

Pink Eye

Pink eye symptoms include redness, itching, and tearing of the eyes that could cause crusting around the eyes.

Pre-Menopause and Menopause Symptoms

Pre-Menopause and Menopause Symptoms

The transition phase before menopause is called perimenopause. During this time, the supply of mature eggs in the ovaries is reduced and ovulation becomes irregular. The making of estrogen and progesterone declines. It is the big drop in estrogen levels that causes most of the symptoms of menopause. Symptoms of menopause include hot flashes, vaginal atrophy, or relaxation of the pelvic muscles, which can lead to urinary incontinence.

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Psoriasis

Psoriasis

Psoriasis is a chronic skin condition that causes inflamed, red, raised areas of skin.

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Seasonal Allergies

Seasonal Allergies

Allergies are among the most common health problems. The Central Texas area is known for seasonal allergies, including oak, mountain cedar, ragweed, and more.

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Sinus Infections

Sinus Infections

Sinus infections are caused by fluid build-up in the sinuses. The fluid allows germs to grow, which may lead to an infection.

Skin Rashes

Skin Rashes

Many rashes require clinical care by a physician or other health care professional. Common skin rashes include dermatitis, drug rashes, eczema, and poison ivy.

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Snoring and Sleep Apnea

Snoring and Sleep Apnea

Sleep apnea is a serious, potentially life-threatening condition. It happens in all age groups and both genders, but it's more common in men.

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Tendonitis

Tendonitis

Tendonitis is inflammation of the tendon, a flexible band of tissue that connects muscle to bones, and is often due to an overuse injury in the affected area from repetitive motion.

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Tennis Elbow/Lateral Epicondylitis

Tennis Elbow/Lateral Epicondylitis

Tennis elbow (lateral epicondylitis) is swelling of the tendons that bend your wrist backward away from your palm, and is usually diagnosed in both men and women between ages 30 to 50.

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Urinary Tract Infections

Urinary Tract Infections

UTI's are caused by bacteria getting into your urinary tract- kidneys, bladder, or urethra.

Yeast Infection

Yeast Infection

Yeast is a fungus normally found on your skin and in your digestive system. When too much yeast grows on your skin or other areas, it can cause an infection.

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Locations & Providers