Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.
In response to the COVID-19 pandemic, the federal government declared a public health emergency (PHE) and passed a law that allowed you to automatically keep your Medicaid coverage (continuous Medicaid). Based on the new federal law, continuous Medicaid eligibility will end on March 31, 2023, so you need to renew your benefits when it’s time to ensure your coverage will continue if you are eligible.
Patients should look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering. Notices will come in the mail and/or via portal if clients chose electronic notices. They should respond quickly when they receive it.
If you don’t respond to renewal or information requests from HHS, you could lose your coverage.
Como respuesta a la pandemia de COVID-19, el gobierno federal declaró una Emergencia de Salud Pública (PHE, por sus siglas en inglés) y aprobó una ley que le permitió a usted mantener automáticamente su cobertura de Medicaid (cobertura continua de Medicaid). Según la nueva ley federal, la elegibilidad para la cobertura continua de Medicaid se terminará el 31 de marzo, de 2023, por eso necesita renovar sus beneficios cuando se llegue el momento para asegurar que su cobertura va a continuar si usted todavía es elegible.
Pacientes deben buscar avisos de la HHSC en sobres AMARILLOS con el texto “ACCIÓN REQUERIDA” en letras ROJAS. Los avisos llegarán por correo y/o a través del portal en línea si los clientes eligieron recibir avisos electrónicos. Deberían responder con rapidez cuando lo reciban.
Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.
ARC MyChart downtime: Due to technical maintenance, ARC MyChart will be unavailable 7:00pm Saturday, April 1 to 7:00am Sunday, April 2. To schedule an appointment during this time, please call 512-272-4636 and press "1". You can reach all-night phone nurses by calling any clinic and pressing “4” to speak with a nurse.
Relieving worries about your head, throat, and neck
If you experience difficulty with sinusitis or other health issues in the head or neck, an Ear, Nose, and Throat (ENT) doctor can diagnose the condition and develop a treatment plan for you. This includes hearing problems like tinnitus (ear ringing), severe hearing loss, thyroid disease, parathyroid disease, chronic sinusitis, and voice or speech problems. Also called otolaryngologists, ENT physicians have extensive training and experience with medical treatment and surgical management, allowing them to be your guide before and throughout surgery.
Snoring and sleep apnea are some conditions that warrant a visit with an ENT doctor. These conditions affect your energy and productivity in daily life since they prevent you from getting deep, restorative sleep. Other ear, nose, and throat conditions that impact sleep include sinus problems or throat discomfort. You can also seek care for dizziness, voice care, and thyroid issues with an ENT specialist.
Ear and Hearing Loss
Thyroid and Parathyroid
Nose and Sinus
Throat and Larynx
Head and Neck Cancer
ENT Pediatric Care
Sleep apnea is a serious, potentially life-threatening condition. Treatment may include oxygen, behavioral changes, surgery, therapy, or the use of a CPAP machine.
Balloon sinuplasty is minimally invasive and effective at relieving symptoms of chronic sinusitis. ENT doctors can open up blocked sinus passageways and drain mucus buildup in patients suffering from chronic sinusitis symptoms by using a flexible balloon catheter.
Our ENT specialists can help treat your voice problems through consultation, medicine, or surgery (if necessary).
Ear surgery, or otoplasty, can correct deformities and improve the shape, position, and proportion of the ear.
Ear tube surgery reduces the risk of ear infections. The tubes are placed into your eardrum by an ear, nose, and throat (ENT) surgeon and help drain fluid from the ear.
Endoscopic sinus surgery is a procedure to open the passages of the nose and sinuses to treat long-term (chronic) sinus infections.
Eustachian tube balloon dilation can be used on patients who require ear tubes or want to avoid multiple ear tubes.
ARC offers evaluation and management of thyroid nodules and cancer.
Frenulum clipping is the procedure in which the lingual frenulum is cut. It is done when the frenulum seems unusually short or tight.
There are a lot of different cancers covered under "head and neck cancers." These cancers can start in the sinuses, mouth, tongue, throat, tonsils, salivary glands, and voice box.
Surgery for cancers in the head and neck area, including oral, throat, thyroid, parathyroid, and salivary gland areas.
Home sleep studies help diagnose sleeping disorders and improve sleep from the comfort of your home.
Inspire Hypoglossal Nerve Stimulation is an FDA-approved obstructive sleep apnea treatment that opens up your airway while you sleep, without a mask. This small device is placed using an outpatient procedure, and the recovery process is short and easy compared to other sleep procedures. You will use a remote to control the device on your own schedule. While you sleep, Inspire allows you to breathe normally and sleep peacefully using nerve stimulation.
Nasal and sinus surgery is a procedure used to remove blockages in the sinuses and relieve symptoms associated with nasal polyps and sinusitis.
Surgery to correct the nosal, septal, and/or sinus areas.
ARC offers treatment and care for disorders of the head and neck.
Otology is a branch of medicine that studies the ear and diseases, diagnosis, and treatment associated with the area.
Septoplasty is a procedure aimed to alleviate symptoms from a deviated septum.
Treatment and care for acute and chronic sinus conditions.
Our ENT specialists diagnose and treat sleep apnea through medicine and medical devices such as a CPAP machine.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Thyroid and parathyroid surgery can help regulate the body's metabolism. Surgery aims to help alleviate disease and cancer symptoms and remove tumors.
A frenulum clipping involves a doctor cutting the frenulum, allowing the tongue to move normally.
Tonsillectomies and adenoidectomies are surgeries to have the tonsils and adenoids removed. Often the tonsils and adenoids are removed at the same time. But sometimes, only one or the other is removed.
An ultrasound-guided biopsy of thyroid can help locate a nodule or abnormality within the thyroid.
Ultrasounds can be used to assess head and neck disorders.
ARC ENT providers offer diagnosis and treatment for voice disorders.
Head and neck cancer is the term used for cancers that start in the head and neck region. There are many different types of tissues in this area.
Chronic sinus disease, nasal polyps, and recurring infections bring troubling symptoms that can be caused by underlying conditions.
Chronic sinusitis happens with repeated or poorly treated sinus infections. Symptoms typically last 12 weeks or longer.
Tinnitus is the sound of ringing in the ears. It may also be described as a roaring, buzzing, hissing, or clicking sound inside the head. The sounds may come and go.
Hearing loss can be caused by age, congenital defects, injuries, disease, medications, or exposure to loud noise.
Older adults are the largest group affected by hearing loss. Things that lead to hearing loss include age-related hearing loss (presbycusis), exposure to loud noise, and hereditary causes.
Lumps or growths in the neck can be caused by bacterial or viral infections, cancer (malignancy), or other causes.
Nasal obstruction is caused by excess fluid and mucus in the nasal passages. This can be due to dried mucus, a stuck object, disease, or other causes that aren't due to an underlying disease.
A neck mass is an abnormal lump in the neck. Neck lumps or masses can vary in size and may be symptomatic.
Outer/Middle Ear Disease causes inflammation of the external ear canal, which is the tube between the outer ear and eardrum.
Hyperparathyroidism, or parathyroid disease, occurs when one or more of your parathyroid glands are overactive.
Most pediatric ear infections are caused by bacterial infections. Common symptoms include pain in the ear, fever, temporary hearing loss, and general signs such as loss of appetite and irritability.
A child with tonsil and adenoid problems may have a sore throat, trouble swallowing, sleep apnea, or an inner ear infection.
Neck lumps (masses) are common problems in babies and children. Some neck masses are present at birth (congenital).
A recurring chronic ear infection is fluid, swelling, or an infection behind the eardrum that keeps coming back.
Sinus infections are caused by fluid build-up in the sinuses. The fluid allows germs to grow, which may lead to an infection.
Sleep apnea is a breathing disorder characterized by brief interruptions of breathing during sleep.
Thyroid disease can cause hypothyroidism or hyperthyroidism. It can also lead to other issues that may need to be treated by a doctor.
Head and neck tumors can grow in the nose, sinuses, mouth, throat, voice box, salivary glands, lymph nodes in the neck, thyroid gland, or parathyroid glands. They can be cancerous or noncancerous (benign).
You may have a voice disorder if you have a problem with the qualities of your voice. These problems occur when your vocal cords don't vibrate normally.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
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