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Ear and Hearing Loss

Ear and Hearing Loss banner

If you experience difficulty with hearing loss or ear infections, an ARC Ear, Nose, and Throat (ENT) physician or advanced practice clinician (APC) can diagnose and evaluate you for these conditions. For infants and children, ENT doctors provide medical and surgical treatment of congenital (birth) disorders of the outer and middle ear problems to help parents choose the best treatment for their child.

Hearing loss and common ear conditions

Hearing loss is one of the most common ear problems that cause patients to seek care from an ENT specialist. There are three main types of hearing loss: conductive (buildup of material in the ear), sensorineural (damage to nerves inside the inner ear), and mixed.

Services

Dizziness/Vertigo Evaluation

Dizziness/Vertigo Evaluation

Our ENT doctors and advanced practice clinicians (APCs) can evaluate ear and hearing loss patients for vertigo, the sensation that you, or the environment around you, is moving or spinning.

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Ear Surgery

Ear Surgery

Ear surgery, or otoplasty, can correct deformities and improve the shape, position, and proportion of the ear.

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Mastoidectomy

Mastoidectomy

A mastoidectomy is a surgical procedure that removes diseased mastoid air cells from the part of your skull located behind your ear.

Placement of Ear Tubes

Placement of Ear Tubes

Ear tubes are used to help drain the ear of fluids behind the eardrum and is usually made of metal or plastic.

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Conditions

Balance Disorders

Balance Disorders

A balance disorder can make you feel unsteady or dizzy. This disorder can make you feel as if you are moving, spinning, or floating when you are standing, sitting, or lying down.

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Benign Positional Paroxysmal Vertigo (BPPV)

Benign Positional Paroxysmal Vertigo (BPPV)

Benign paroxysmal positional vertigo (BPPV) causes a sudden sensation that you're spinning or that the inside of your head is spinning. BPPV also causes short instances of mild to intense dizziness.

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Cholesteatoma

Cholesteatoma

A cholesteatoma is an abnormal collection of skin cells deep inside your ear. Left untreated, they can damage the delicate structures inside your ear that are essential for hearing and balance or cause an ear infection.

Ear Drum Perforations

Ear Drum Perforations

A perforated or burst eardrum is a hole in the eardrum.

Ear Pain

Ear Pain

Pain in the inner or outer ear may interfere with your ability to hear. This is often caused by excess fluid or an infection.

Ear Ringing (Tinnitus)

Ear Ringing (Tinnitus)

Tinnitus is the sound of ringing in the ears. It may also be described as a roaring, buzzing, hissing, or clicking sound inside the head. The sounds may come and go.

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Hearing Loss

Hearing Loss

Older adults are the largest group affected by hearing loss. Things that lead to hearing loss include age-related hearing loss (presbycusis), exposure to loud noise, and hereditary causes.

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Labyrinthitis

Labyrinthitis

Labyrinthitis usually causes hearing loss, dizziness, and a spinning sensation triggered by an infection, such as a cold or flu.

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Meniere's Disease

Meniere's Disease

Meniere's Disease is caused by a buildup of fluid in the chambers in the inner ear. It causes vertigo, nausea, vomiting, loss of hearing, ringing in the ears, headache, loss of balance, and sweating.

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Middle Ear Infections

Middle Ear Infections

Middle ear infections are infections behind your eardrum. This kind of ear infection can happen after any condition that keeps fluid from draining from the middle ear.

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Otitis Media

Otitis Media

A middle ear infection occurs behind the eardrum. It is often caused by a virus or bacteria.

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Outer Ear Infections

Outer Ear Infections

An outer ear infection, or swimmer's ear, is a redness or swelling (inflammation), irritation, or infection of your outer ear canal.

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Perforated Eardrum

Perforated Eardrum

A perforated eardrum may be caused by many loud sounds, a foreign object in the ear, head trauma, or a middle ear infection.

Swimmer's Ear

Swimmer's Ear

Swimmer's ear is a painful condition that often happens to children. But it can happen to swimmers of all ages. It doesn't spread from person to person.

Vestibular Neuritis

Vestibular Neuritis

Vestibular neuritis is a condition that causes vertigo and dizziness. It is caused by inflammation of the vestibular nerve, a nerve in the ear that sends information about balance to your brain.

Learn More

Locations & Providers

  • ARC Far West Medical Tower
     6811 Austin Center Boulevard
    Suite 300
    Austin, TX 78731
    Get Directions
    • Amanda M. Ammerman, PA-C
      Amanda Ammerman, PA-C
      Amanda M. Ammerman, PA-C
      Ear, Nose, and Throat (ENT) Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric CareHome Sleep Study
      4.7

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Ages Seen: 1 - 99

      Book Now
    • Alison G. Kartush, MD
      Alison Kartush
      Alison G. Kartush, MD
      Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric CareHome Sleep Study
      4.7

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Ages Seen: 0 - 99

      Book Now
    • Joseph M. Leary, MD
      Joseph Leary, MD
      Joseph M. Leary, MD
      Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric CareHome Sleep Study
      4.6

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Ages Seen: 0 - 99

      Book Now
    • Matthew M. Meigs, MD
      Matthew Meigs, MD
      Matthew M. Meigs, MD
      Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric CareHome Sleep Study
      4.6

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Ages Seen: 0 - 99

      Book Now
    512-346-8888
  • ARC Kyle Plum Creek
     4100 Everett Street
    Suite 400
    Kyle, TX 78640
    Get Directions
    • Gustavo A. Diaz-Reyes, MD, FACS
      Gustavo Diaz-Reyes
      Gustavo A. Diaz-Reyes, MD, FACS
      Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric CareHome Sleep Study
      4.5

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Ages Seen: 0 - 99

      Book Now
    512-295-1333
  • ARC Medical Plaza Specialty
     1401 Medical Parkway
    Building B, Suite 200
    Cedar Park, TX 78613
    Get Directions
    • Achal R. Dhruva, MD
      Achal Dhruva, MD
      Achal R. Dhruva, MD
      Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric CareHome Sleep Study
      4.6

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Ages Seen: 0 - 99

      Book Now
    • Gretta A. LaCouture, PA-C
      Gretta LaCouture
      Gretta A. LaCouture, PA-C
      Ear, Nose, and Throat (ENT) Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric CareHome Sleep Study
      4.7

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Ages Seen: 0 - 99

      Book Now
    512-260-1581
  • ARC Round Rock
     940 Hesters Crossing Road
    Round Rock, TX 78681
    Get Directions
    • Gretta A. LaCouture, PA-C
      Gretta LaCouture
      Gretta A. LaCouture, PA-C
      Ear, Nose, and Throat (ENT) Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric CareHome Sleep Study
      4.7

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Ages Seen: 0 - 99

      Book Now
    • Palak B. Patel, MD
      Palak Patel, MD
      Palak B. Patel, MD
      Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric CareHome Sleep Study
      4.7

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Ages Seen: 1 - 99

      Book Now
    512-244-9024
  • ARC South 1st Specialty and Pediatrics
     3816 South 1st Street
    Austin, TX 78704
    Get Directions
    • Jeremy (Scott) Sebastian, MD
      Jeremy Sebastian, MD
      Jeremy (Scott) Sebastian, MD
      Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric CareHome Sleep Study
      4.6

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Ages Seen: 0 - 99

      Book Now
    • John (Caleb) Simmons, MD
      John Simmons, MD
      John (Caleb) Simmons, MD
      Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric CareHome Sleep Study
      4.6

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Ages Seen: 0 - 99

      Book Now
    • Brian D. Watabe, PA-C
      Brian Watabe, PA-C
      Brian D. Watabe, PA-C
      Ear, Nose, and Throat (ENT) Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxENT Pediatric CareHome Sleep Study
      4.7

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients Ages Seen: 1 - 99

      Book Now
    512-443-1311

Resources

Additional Resources