ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Monday, July 20, 11:00pm – Tuesday, July 21, 12:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Kartush's last day at ARC will be Friday, August 14, 2026. Please see below for physicians and advanced practice clinicians (APCs) she recommends to patients wanting to transfer or establish care at ARC. Read letter.
ARC Far West Medical Tower
ARC Greenlawn Specialty
ARC Kyle Plum Creek
ARC Medical Plaza Specialty
ARC South Specialty
Dr. Kartush grew up in Bloomfield Hills, Michigan, a suburb of Detroit. Dr. Kartush is married to her medical school sweetheart from Tulane and has two young daughters. She spends "a lot of time playing, swimming, and hiking with them and our goldendoodle." One of her favorite area locales is Barton (and Barking!) Springs in Austin.
As an ENT, I get to take care of patients of all ages, from newborns to 90-year-olds, and I love when I see multiple generations of patients from one family. I like that every area of surgery utilizes different technology and techniques, and that surgery is always evolving to take better care of patients. I love that often, when we see patients with a problem, we can treat them with medication or surgery and significantly improve their quality of life. I believe every patient should feel respected, heard, and cared for. I counsel patients like they are my family, and make sure that they feel well informed for every decision, medical or surgical, that we make together.
Sleep apnea is a serious, potentially life-threatening condition. Treatment may include oxygen, behavioral changes, surgery, therapy, or the use of a CPAP machine.
Balloon sinuplasty is minimally invasive and effective at relieving symptoms of chronic sinusitis. ARC Ear, Nose, and Throat (ENT) physicians can open up blocked sinus passageways and drain mucus buildup in patients suffering from chronic sinusitis symptoms by using a flexible balloon catheter.
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Ear surgery, or otoplasty, can correct deformities and improve the shape, position, and proportion of the ear.
Ear tube surgery reduces the risk of ear infections. The tubes are placed into your eardrum by an ear, nose, and throat (ENT) surgeon and help drain fluid from the ear.
Endoscopic sinus surgery is a procedure to open the passages of the nose and sinuses to treat long-term (chronic) sinus infections.
Eustachian tube balloon dilation can be used on patients who require ear tubes or want to avoid multiple ear tubes.
ARC offers evaluation and management of thyroid nodules and cancer.
Frenulum clipping is the procedure in which the lingual frenulum is cut. It is done when the frenulum seems unusually short or tight.
There are a lot of different cancers covered under "head and neck cancers." These cancers can start in the sinuses, mouth, tongue, throat, tonsils, salivary glands, and voice box.
Surgery for cancers in the head and neck area, including oral, throat, thyroid, parathyroid, and salivary gland areas.
Inspire Hypoglossal Nerve Stimulation is an FDA-approved obstructive sleep apnea treatment that opens up your airway while you sleep, without a mask. Inspire allows you to breathe normally and sleep peacefully using nerve stimulation.
This surgery is performed by Drs. Kartush, Leary, Patel, and Simmons.
Surgery to correct the nosal, septal, and/or sinus areas.
ARC offers treatment and care for disorders of the head and neck.
Otology is a branch of medicine that studies the ear and diseases, diagnosis, and treatment associated with the area.
Septoplasty is a procedure aimed to alleviate symptoms from a deviated septum.
Treatment and care for acute and chronic sinus conditions.
Our ENT physicians and advanced practice clinicians (APCs) diagnose and treat sleep apnea through medicine and medical devices such as a CPAP machine.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Thyroid and parathyroid surgery can help regulate the body's metabolism. Surgery aims to help alleviate disease and cancer symptoms and remove tumors.
A frenulum clipping involves a doctor cutting the frenulum, allowing the tongue to move normally.
Tonsillectomies and adenoidectomies are surgeries to have the tonsils and adenoids removed. Often the tonsils and adenoids are removed at the same time. But sometimes, only one or the other is removed.
An ultrasound-guided biopsy of thyroid can help locate a nodule or abnormality within the thyroid.
Ultrasounds can be used to assess head and neck disorders.
ARC ENT physicians and advanced practice clinicians (APCs) offer diagnosis and treatment for voice disorders.
512-346-8888 Fax: 512-406-7321
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Dr. Kartush was super thorough and explained everything to me as well as the next steps. I’m confident in her plan.
Dr Kartush is the best! She doesn’t rush through the visit like most doctors do and she actually listens to what’s going on. She’s very personable and professional.
Dr. Kartush knows her stuff and has the perfect personality to be a doctor.
I absolutely love Dr Kartush❣️she is an amazing Dr & is very thorough when explain our next step & why she is doing them. I feel 100% confident in her game plan. I am going to refer my son to take his 2.5 yr old son to her. He needs tubes in his ears. Thank you Dr Kartush for always making me feel better during this scary time.
Dr. Alison Kartush, M.D. is outstanding and second-to-none in taking care of me, and my wife. Dr. Kartush is very kind, professional, and the best person to take care of our ENT health! Also, her assistant is fantastic. The front desk is the best as well! ARC is the greatest! Thank you!
Dr. Kartush provided excellent care and her prescribed care has provided the desired results.
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)