MyChart logoMyChart Support

For additional help, call MyChart Support at 512-ARC-HELP.

Jump to a MyChart Tips Topic

  • Accessing MyChart icon

    Accessing MyChart

    Access and update your MyChart account.

  • Appointment and Visits icon

    Appointments & Visits

    Manage appointments and view important visit details.

  • Account Settings icon

    Account Settings

    Update personal information and request access to a loved ones' MyChart account.

  • Billing icon

    Billing

    Opt out of paperless billing and make online payments.

  • Communication icon

    Communication

    Message and send attachments to your health care team.

  • My Record icon

    My Record

    Access your health records and find your plan of care.

  • Sharing icon

    Sharing

    Share your health information with your health care team or loved ones.

Accessing MyChart

Use username and password assistance in MyChart

You can recover lost or forgotten usernames and passwords on MyChartARC.com and mobile app provided that there is a valid email address on file and all patient demographic information is up to date.

How to recover username in ARC MyChart

  1. Visit MyChartARC.com or the mobile app.
  2. Click on the Forgot Username? link under the Sign In button.
  3. Recover Your MyChart Username page displays.
  4. Type in your First and Last Name, Zip Code, and Date of Birth in the appropriate fields and click Submit.

If you continue to have issues, please call ARC MyChart Technical Support Monday-Friday between 8am-5pm at 512-272-4357.

How to reset password in ARC MyChart

  1. Visit MyChartARC.com
  2. Click on the Forgot Password? link under the Sign In button.
  3. The Password Reset page displays.
  4. Type in your MyChart Username, Zip Code, and Date of Birth in the appropriate fields and click Next.
  5. MyChart will send you an email with a verification code. Enter the verification code and click Verify.

If you continue to have issues, please call ARC MyChart Technical Support Monday-Friday between 8am-5pm at 512-272-4357.

How to change your password, or set up two-step verification in ARC MyChart

Once you successfully log into your account, you can change your password or set up two-step verification.

  1. Click Your Menu.
  2. Scroll down to the Account Settings section, or type Security into the search bar
  3. Click Security Settings.
  4. From this page, you can either change your password or set up two-step verification.

Ensure Success

  1. Make sure your email and address are up-to-date with ARC to avoid a personal information mismatch.
  2. Make sure there are no spaces when you type in your username or password and check the case – your username is not case-sensitive, but your password is.
  3. Make sure to open a new tab to retrieve your email, or access it on your phone if you are on an internet browser, like Chrome or Firefox. Clicking the back button during verification will disable the verification code, and you’ll need to restart the reset process.

If, for any reason, you become locked out of your account, perhaps you've attempted an incorrect password more than five consecutive times, ARC MyChart Technical support will need to assist you with reactivating your account. Please call ARC MyChart Technical Support Monday-Friday between 8am-5pm at 512-272-4357.

Update your ARC MyChart app

Austin Regional Clinic takes patient privacy very seriously, and we work to ensure that your Protected Health Information remains secure. The newest version of the MyChart app has important security updates to make sure your information continues to be protected.

How to update the ARC MyChart App

iPhone or iPad: If you use the MyChart app on your iPhone or other mobile Apple devices, you will need to update your iOS to iOS 15.5 in order to continue using the app. It will unfortunately not work if your system is running an older iOS. If your device cannot upgrade to iOS15.5, you can still access your MyChart through your phone's browser – Google Chrome or Safari - at mychartarc.com.

Android: Android devices on Android 5 or newer can upgrade to the latest operating system, and update the MyChart app.

How to Update the ARC MyChart App

If you have automatic updates enabled, you may not need to take any action. If you do not have automatic updates enabled, follow the instructions below.

  1. Go to the App Store or Google Play Store on your mobile device.
  2. Search for MyChart, and click Update. The correct MyChart app icon has a red folder with a heart on it.
  3. If you have the latest version the update button will instead say Open, and there is no further action needed. If you are prompted to update the app, please do so.

Please feel free to call ARC MyChart Support at 512-272-4357 Monday-Friday, 8am-5pm for any additional questions or assistance. Thank you for using ARC MyChart.

Access ARC MyChart from outside the U.S.

If you try to log in from a different country and receive a login denial message, you will not be able to access your ARC MyChart account until you return to the U.S.

Appointments & Visits

Scheduling an appointment using ARC MyChart

You can schedule primary care, same-day, and many specialty appointments directly through ARC MyChart.

How to schedule an appointment using MyChart

  1. Login to your ARC MyChart.
  2. Click on Visits, then click Schedule an appointment.
  3. Select your reason for visit and answer any scheduling questions.
  4. Select your location.
  5. Pick your provider. Can’t find an appointment or need to change one of your options? Click the Edit button for location, provider, or time to make changes.
  6. Select your appointment time.
  7. Give as much detail as possible. Before clicking on Book Now on the final page, make sure that you provide the following information so your provider can best prepare for your visit.
    • Your symptom(s)
    • The body part experiencing the symptom(s)
    • How long you’ve had your symptom(s)
  8. Click on Book Now.

Find and view your After Visit Summary (AVS) in ARC MyChart

After your appointment, you can view a summary of your visit on ARC MyChart. If the summary was printed at the office, you will be able to view and print it through MyChart.

  1. Log in to your ARC MyChart Account
  2. Click on Visits on the menu bar.
  3. Under the Past Appointments section, you will see tiles corresponding to your previous visits. Click on View After Visit Summary for the tile visit you wish to see.
  4. You can view appointment details and print or save the summary as a PDF from this window.
  5. If your doctor also added instructions, there will be a second option to view Patient Instructions.

Find and view your After Visit Summary (AVS) in the MyChart app

  1. Select Visits
  2. Click View After Visit Summary for the appointment you’re looking for.

The MyChart app does not allow printing. You can take a screenshot of the AVS from the MyChart app, or log in to the website from your mobile browser to enable printing.

Complete your telemedicine visit

Austin Regional Clinic offers telemedicine visits for some primary and specialty care. In some cases, the provider may also require you to come in for an in-person visit. Having an ARC MyChart account is not necessary; however, you must have a smartphone with a strong connection and be able to receive a text message with a link.

Check with your health plan benefits for specific telehealth costs.

How to prepare for your video visit

You can start preparing for your visit within 3 hrs prior to your appointment time, or 1.5 hrs after your appointment time in case the provider is running behind.

  1. Use the right device. This might be a mobile phone, tablet, or computer where you can receive a text and is equipped with a camera and audio tools.
  2. Use the strongest signal you have in your house – either cellular/mobile or Wi-Fi. If your cellular signal is strong, it is often best to turn off Wi-Fi in your smartphone settings. (See technical recommendations).

Complete Pre-Visit Steps

  1. Respond to all texts or emails before your visit to verify your demographics, complete or sign needed forms and questionnaires, update medications and allergies, and pay your copay.
  2. In ARC MyChart, you can log in, go to your upcoming appointments, and click Pre-Visit Steps.

Allow calls from your ARC clinic

  1. Make sure your ARC clinic phone number is in your phone's contact list so you don't miss the call.
  2. A nurse/medical assistant will call you to collect some information and instruct you on how to start the video portion. Be sure to end the call before starting the video.

Please WAIT to do the following steps after you have spoken to the nurse/MA.

How to start your video visit

Your care team will text a link to your mobile number when they call you with instructions.

  1. Turn on "do not disturb" on your phone.
  2. To begin, tap on the link from your text message. Then tap on [Allow Camera & Mic Access].
  3. Take your vitals. If you are able to do a home blood pressure reading, please do so and report it to the medical assistant or nurse.
  4. Please be patient. Just like in the clinic, we will try to call you as close to your visit time as possible.

Technical requirements:

  1. You must have a mobile phone or tablet with iOS or Android operating system
  2. The device must be able to receive a text message with a link
  3. The device must have internet access
  4. The device must have a front-facing camera

Technical recommendations:

  1. Video visits work best on a mobile device. You will receive a text message from the provider with a link to join your telemedicine visit.
  2. If you prefer a laptop or desktop, forward yourself the texted link through email to open the visit in an internet browser.
  3. Video visits work best when you use the strongest signal you have in your house – either cellular/mobile or Wi-Fi. If your cellular signal is strong, it is often best to turn off Wi-Fi in your smartphone settings. (See instructions below).

How to turn off Wi-Fi and turn on cellular data:

Apple devices

First, check if the Wi-Fi is on and turn it off.

  1. Check if the Wi-Fi is on. You'll know Wi-Fi is on if you see the Wi-Fi icon at the top of the screen, on the left side.
  2. Tap Settings.
  3. Tap Wi-Fi.
  4. Tap the toggle button so that the color switches from green to gray.

Then, turn on Cellular:

  1. Tap Settings.
  2. Tap Cellular.
  3. Verify that Cellular is turned on – the toggle button will be green.

Check that you have a data connection. Next to your reception bars in the Notification bar at the top left, you will see either "3G", "4G", or "5G".

Android devices

First, check if the Wi-Fi is on and turn it off.

  1. Check if the Wi-Fi is on. You'll know Wi-Fi is on if you see the Wi-Fi icon at the top of the screen, on the right side.
  2. Tap Settings.
  3. Tap the Connections. This should be located towards the top of the menu.
    • Other versions of Android may have a "Mobile Networks" or "Data usage" option instead.
  4. Tap the Wi-Fi toggle button. This will toggle your mobile data ON.
    • On older versions of Android, check the "Data enabled" box.
  5. Check that you have a data connection. Next to your reception bars in the Notification bar, you may be able to see either "3G", "4G", or "5G". The Wi-Fi icon will be gray.

Note: The best way to test is to open the web browser on your mobile device and try to visit a website.

View upcoming and past visits in MyChart

You can easily view all of your upcoming and past appointments on one page.

How to view upcoming and past visits in MyChart

  1. Login in ARC MyChart.
  2. Click Visits.
  3. Upcoming Visits are listed at the top, and you can click on the appointment to complete Pre-Visit Steps.
  4. Past Visits are listed after, with the most recent visits first. Click on any visit to view details, After Visit Summaries, Patient instructions, or Notes. Not all visits will have an After Visit Summary, Patient instructions, or Notes.

Find and complete your pre-visit steps in ARC MyChart

MyChart allows you to electronically complete some check-in steps prior to your appointment. The Pre-Visit Steps become available 3 days before your scheduled appointment and is open until 1 hour before your visit. This saves time when you check in for your appointment at the clinic.

Pre-Visit Steps lets you update your personal and health information, and sign necessary paperwork prior to arriving at your appointment. Please note that you will still need to present yourself at the check-in desk to complete the process and notify staff you have arrived.

How to complete Pre-Visit Steps

  1. Navigate to Visits.
  2. Click on Pre-Visit Steps on your upcoming appointment. This will allow you to complete the Pre-Visit Steps steps. Note: Not all patients will need to complete all steps. If you need to finish any part of Pre-Visit Steps later, you can click Finish Later.
  3. You will see the steps you need to complete at the top of the page.
  4. Confirm or update your patient contacts and click Next.
  5. Review and update your insurance information. Upload photos of your insurance card if you have not already. Check “This information is correct”, then click Next.
  6. You will be asked to sign a Face Sheet and/or visit specific documents. To complete the form, click on Review and Sign. *The ImmTrac consent form is OPTIONAL, and you can click Review Later to bypass it.
    1. Scroll through to ensure that the information is accurate, select Click to Sign.
    2. Click Continue.
    3. Click Next.
  7. Report medication or pharmacy changes. Click Next.
  8. Review your allergies. Click Next.
  9. Complete your Health History. You will complete Health, Surgical, Family, and Social History portions. When complete, click Submit and Continue.
    For Health History, you can add dates and comments.
    For Family History, you can add multiple family members if needed.
  10. You will view a summary screen. If everything is correct, click on Submit and Continue. If you need to make changes, click on Modify.
    You will receive a confirmation that your Pre-Visit Steps are complete.
  11. When you arrive for your appointment, please check in with the front desk so we can complete the process and alert the doctor that you have arrived.

You are allowed to start the Pre-Visit Steps process 3 days prior to your visit. Note that it will be unavailable starting one hour before the appointment.

Cancel or reschedule appointments in MyChart

You can cancel or reschedule an appointment through MyChart. Note: not all appointment types can be rescheduled through MyChart.

How to cancel an appointment in MyChart

  1. Navigate to Visits, then Upcoming & Past Visits.
  2. Select the appointment you would like to cancel.
  3. From the Appointment details screen, choose Cancel. 

How to reschedule an appointment in MyChart

  1. Navigate to Visits, then Upcoming & Past Visits.
  2. Select the appointment you would like to reschedule.
  3. From the appointment details screen, choose Reschedule. Note: this will only appear on visits you can reschedule in MyChart and will not be an option for all office visits.

How to use Fast Pass for the Wait List in MyChart

What is a Fast Pass in ARC MyChart?

Fast Pass is a unique appointment offering system that allows patients on a wait list to claim recently canceled appointment times for certain specialties.

How does Fast Pass in ARC MyChart work?

Patients who are on a wait list for a sooner appointment will receive a notification from MyChart. Upon receiving the message, patients can then log in to the MyChart website or MyChart mobile app and claim the offer if it is still available, or decline the offer to keep the original appointment and wait for another offer.

Upon logging in to MyChart you will see the notification on the home page.

How to get on the Wait List in ARC MyChart

Patients in eligible specialties and locations can be placed on a wait list in a few different ways:

  • An ARC Scheduler can place you on the wait list at the time of scheduling. You can also call at a later time to ask to be added.
  • You can add yourself to the wait list when scheduling in MyChart.
  1. On the final page before scheduling your appointment, click the check box to get on the wait list before clicking on Book Now.
  2. Your appointment will be scheduled for the date/time you selected, and you will also be added to the wait list.
  • Through the Visits section after the appointment has been scheduled.
  1. Click on Visits.
  2. Click the Details button on the website (or on the appointment tile on the app) for the upcoming appointment for which you would like to be added to the wait list.
  3. Under Prepare for Your Visit, there is a Wait List request link. Click on Get on the Wait List, and you will be automatically added to the wait list.

Schedule Medicare wellness visits in MyChart

Medicare patients with a MyChart account can schedule their annual Medicare wellness visit through MyChart. This visit type will only display for current Medicare MyChart users; non-Medicare MyChart users will not have the Medicare Wellness visit option available.

How to schedule Medicare wellness visits in ARC MyChart

  1. Login in ARC MyChart.
  2. Click on Visits, then Schedule an appointment.
  3. Choose Medicare Wellness Visit and complete the scheduling steps.

Note: Patients will only be able to book a Medicare Wellness Visit if their last Medicare Wellness Visit was greater than 276 days ago.

Scheduling invitations in MyChart

A Scheduling Invitation is a way to schedule visits through MyChart that would normally be unavailable, or for visits you have joined the wait list for. A scheduling invitation will include the correct provider(s) and other pertinent information to ensure you are able to schedule the correct visit with the correct provider.

How to use scheduling invitations in MyChart

When a scheduling invitation is generated for you, a notification will be sent to your email, and you may receive a notification from the MyChart app. You will also see a scheduling invitation message on your MyChart homepage.

You can schedule this appointment by:

  1. Opening the Schedule Appointment link in your email, which will re-direct you to the MyChart login screen.
  2. Logging in to your MyChart account and clicking the scheduling invitation notification on your homepage.

This will navigate you to the Schedule Appointment screen, where you can select your preferred date, time, and enter appointment comments. Verify your appointment information and complete the scheduling process.

Scheduling invitations are first-come, first-serve.

Add important health details when scheduling in MyChart

Before clicking on Book Now on the final page, make sure that you provide the following information so your provider can best prepare for your visit.

  • Your symptom(s)
  • The body part experiencing the symptom(s)
  • How long you’ve had your symptom(s

Add yourself to the Wait List in MyChart

How to add yourself to the Wait List in ARC MyChart

While scheduling in MyChart

Before you complete the scheduling workflow, click the "Join the wait list..." check box above the Book Now button.

If your appointment is already scheduled

  1. Go to Visits, then to your upcoming visits.
  2. Select the appointment for which you would like to be added to the wait list.
  3. Under Prepare for Your Visit there is a Wait List request link. Click on Get on the Wait List, and you will be automatically added.

Edit your scheduling options without starting over

Can’t find an appointment or need to change one of your options? Click the Edit button for location, provider, or time to make changes.

Account Settings

Request access to a child's or adult's MyChart account

Log in to your MyChart account and follow the steps below.

How to request child caregiver (proxy) access in ARC MyChart

  1. Click Your Menu, then click on Family Access & Personalize Your Record, under the Sharing section.
  2. Click the Request access to a minor's record link if you are a parent or guardian. The Request to Access a Minor's Record request form will display.
  3. Fill out the form and click Submit Request. The request will be reviewed before access is granted.

When access is granted, the parent or guardian will receive a notification in their MyChart inbox.

What you will see when you have child proxy access:

Child proxy access applies to dependent accounts for children between the ages of 0-17, and the information you can access depends on the age of the child.

These age range limitations do not affect any legal right you have to access your child's record by other means. To request a paper copy of your child's record, contact your child's primary care clinic or submit a Release of Information form. Fees and other information can be found here.

  • AGES 0-11: You will be granted full access to your child's MyChart record.
  • AGES 12-17: Minors have the right to consent to certain health care without parental consent under the Texas Family Code. HIPAA requires the physician to maintain the confidentiality of the care provided to a minor under those conditions. Proxy access for patients in this age group will provide parental access to include the following areas:
    • Immunization records
    • Appointment scheduling and viewing of future and past appointments
    • Lab Results, excluding sensitive test results
    • Clinical Messaging
    • Billing Summaries for account guarantors
  • AGE 18: Your child is an adult and you will no longer have access to their MyChart record unless they grant you access as an adult proxy (see instructions below).

Requesting direct access to MyChart by a minor

  • AGES 15-17: A minor in this age group may have their own individual access to MyChart. Minors have the right to consent to certain health care without parental consent under the Texas Family Code. HIPAA requires the physician to maintain the confidentiality of the care provided to a minor under those conditions. To request this access, please talk to your care team during your next clinic visit.

How to grant a trusted adult caregiver (proxy) access to your ARC MyChart

  1. Click Your Menu, then click on Share My Record under the Sharing section.
  2. Click Friends and family access, then click Invite someone to invite another adult (18+) to access your ARC MyChart account.
  3. Complete the form on the page and click Send Invite.

Update your personal information, such as address, phone number, or email address

  1. Login to your ARC MyChart account.
  2. Click on Your Menu, then Personal Information.
  3. Click the Edit button in the area that needs to be modified. You can modify your contact information, such as address and phone number, or personal details, such as preferred name and language.
  4. To add an emergency contact, click on Add contact in the Family & Friends section.
  5. Click Save Changes when you are finished updating your information.

Update insurance information in MyChart

Insurance updates can be requested three different ways - when scheduling an appointment on MyChart, during the Pre-Visit Steps prior to a scheduled appointment, or via the Insurance Summary activity under the Billing tab.

How to add, update, or remove insurance information when scheduling an appointment from MyChartARC.com:

  1. Log into your ARC MyChart account.
  2. Schedule the appointment needed. The Verify and Schedule tab will include fields to add coverage, update coverage, or remove coverage.
  3. Click This information is correct once all updates are completed.

During the Pre-Visit Steps in ARC MyChart

The Pre-Visit Steps let you update your personal and health information and sign necessary paperwork prior to arriving at your appointment. You are allowed to start the Pre-Visit Steps process three days prior to your visit. Note that it will be unavailable starting one hour before the appointment.

  1. Log into your ARC MyChart account.
  2. Start the Pre-Visit Steps process by navigating to Visits, and click on Upcoming & Past Visits.
  3. Click the Pre-Visit Steps button.
  4. Review your insurance information in the Insurance section. You can also add coverage, update coverage, or remove coverage.
  5. Click This information is correct once all updates are completed.

Update your insurance details in the insurance summary on ARC MyChart

  1. Log into your ARC MyChart account.
  2. Click Your Menu, then click on Insurance Summary.
  3. Review your insurance information in the Insurance section. You can also add coverage, update coverage, or remove coverage.

Define scheduling preferences in MyChart

You can now define your scheduling preferences right from your own MyChart account.

How to define scheduling preferences in MyChart

  1. Login to ARC MyChart
  2. Click on Your Menu, then scroll to Other Preferences in the Account Settings section. If you are using the app, you will be automatically redirected to the MyChart website to complete your selections.
  3. Select your preferred dates and times, then click Submit Changes.

When scheduling an appointment in MyChart, you can choose to use your scheduling preferences to only show appointments that work best for you.

Billing

Save time with paperless billing

As of November 14, 2023, all ARC MyChart users area utomatically enrolled in paperless billing. This is a more convenient, eco-friendly, and secure way for you to view and pay your ARC bills.

What does this mean for you?

  1. Paper statements stopped on November 13, 2023.
  2. MyChart will send you an email when there is a new statement available foryou to view online.
  3. You can still pay your bill online, by phone, or by mail.

What you can do now

  1. Please make sure that your email is correct to ensure proper delivery of yourstatement emails.
  2. Go to MyChart Tips to learn how to use online bill pay.

If you prefer to continue receiving paper statements, you can opt out on MyChart

  1. Log in to your ARC MyChart account.
  2. Navigate to Your Menu > Billing. Click on Billing Summary. You can also get to Billing Summary from the MyChart Paperless Billing Acknowledgement on your home page.
  3. The green corner with a leaf indicates that your account is enrolled in paperless billing. To opt out, click on the link to cancel paperless billing.
  4. You will be redirected to a confirmation screen. Click on Cancel Paperless to confirm. You will begin to receive your statement by US mail, so please make sure that your mailing address is accurate and up to date.

If you have any questions about your billing account, call ARC Billing at 512- 407-8686, or go to ARCbillpay.com for frequently asked questions.

Opt out of paperless billing

Want to switch back to paper statements? You can opt out of paperless billing at any time in ARC MyChart.

  1. Log in to your ARC MyChart account.
  2. Navigate to Your Menu > Billing. Click on Billing Summary.
  3. The green corner with a leaf indicates that your account is opted into paperless billing. To opt out, click on the link to cancel paperless billing.
  4. You will be redirected to a confirmation screen. Click on Cancel Paperless to confirm. You will begin to receive your statement by US mail, so please make sure that your mailing address is accurate and up to date.

Use online bill pay in ARC MyChart

If you are a guarantor for your or a loved one’s account and have a balance, you can access MyChart Billing to pay bills, view past statements, set up paperless billing, and view an outstanding balance.

How to find online bill pay in ARC MyChart

  1. Login to your ARC MyChart account.
  2. Click on Your Menu, then Billing Summary.
  3. The Billing Summary shows the guarantor number, patients covered under the guarantor, Amount Due, and other options.
  4. Click Pay Now.
  5. Select or enter the amount you would like to pay. You can apply that payment automatically or choose a specific visit to pay.
  6. Enter your payment information and follow the rest of the process.

ANYONE can still pay a bill online from an invoice with a guarantor account # at www.ARCbillpay.com.
You can pay a bill online by using a credit/debit card or check.

Paying with a check in ARC MyChart

There are three groups of numbers at the bottom of every check that you'll need if you're paying by check in MyChart. Here's what they mean:

  • The first group of numbers is the routing number.
  • The second group of numbers is the account number.
  • The third group of numbers is the check number.

Please make sure to enter your check information correctly or the payment will not be processed.

How to pay with Apple Pay or Google Pay in ARC MyChart

  1. Sign in to your ARC MyChart account.
  2. Navigate to Your Menu > Billing Summary.
  3. If you are the guarantor of the account, you will see a summary of your account, including your account number, balance, and other options.
    • Click on Pay now to pay your balance.
    • To access more details, including types, dates, and age of your charges, select View balance details.
    • If you are not the guarantor, you can still make a bill payment by going to ARCBillPay.com. You will need your account number.
  4. Select the Amount Due or type in Other Amount. Then fill in your payment information and review your billing information. If you have multiple visits with outstanding balances, you can choose which visit to apply payment to. Click Next.
  5. You can select Apple or Google pay as your payment method. MyChart will remember your selection for next time.
  6. Review and confirm your selection, then press Confirm.

If you have any questions or concerns, call ARC MyChart Support at 512-272-4357. Monday-Friday 8 am - 5 pm, except holidays.

Communication

Messaging in MyChart

We have made getting in touch with us even easier by improving our Messaging options in ARC MyChart. With ARC MyChart Messaging, you can send a message to your care team or customer service, request a prescription renewal, even receive referral letters from your doctor.

How to use Messaging on ARC MyChart

  1. Navigate to Messaging, hover your mouse over the [Messaging] Icon to view your messaging options.

How to navigate Messaging Guidance

  1. Click on Message in your menu bar.
  2. Click on Messaging Guidance. The Important Information page displays.
  3. Read the Important Information About MyChart Messages and click Accept.
  4. Select the category that best matches what you are looking for and click Continue. You may be asked follow-up questions.
  5. You will be directed through various decision trees to reach the best place to complete your message, or you will be given additional instructions.

    Follow links to next steps: The purple links in the messaging guidance take you to the next action or to apage of instructions. The blue underlined links take you to a page on the ARC web site or another website.

View previous conversations and other types of messages

You can view past conversations and automated messages like appointment messages by checking your inbox.

  1. Click on Your Menu.
  2. Click on Inbox.
  3. View past messages, or select a category on the left side to view other types of messages.

How to send a message to your provider/care team in ARC MyChart

Ask your care team a simple medical question that doesn't require an immediate response.

  1. Select Medical Question
  2. Read the "Message Your Care Team" Disclaimer and click on the "I accept and understand the above explanation" button.
  3. Select Your Recipient and Subject
  4. Type your Message. *There is a 500 character limit for messages.
  5. Once you are done composing your message, select Send. Your message will be forwarded to your care team.

How to send a customer service request in ARC MyChart

Ask questions related to a bill or insurance, get MyChart help, or give us feedback.

  1. Select Customer Service Question.
  2. Type your Subject and select a subject category from Regarding.
  3. Type your Message. *There is a 500 character limit for messages.
  4. Once you are done composing your message, select Send. Your message will be forwarded to your care team.

How to request a prescription renewal in ARC MyChart

Request a prescription renewal from your doctor's office.

  1. Select Rx Renewal Request.
  2. Select the medication(s) you would like to renew. When you choose a medication, you will be able to enter comments for that medication. Please contact your pharmacy for a prescription refill.
  3. Select Send.

How to access referrals in ARC MyChart

Easily access and print your referrals.

  1. Select Referral Message.
  2. To view the details of a referral, select the link in the Referred By column.
  3. To ask a question about a referral, check the box next to the referral and select Referral Question.
  4. Write your question/message. *There is a 500 character limit for messages.
  5. Select Send.

How to access letters in ARC MyChart

Read, download, or print completed referrals, doctor's notes, and other communications.

Completed referrals, doctor's notes, and other communications will be listed under "Letters".

  1. Select Letters.
  2. To choose a letter, select the link in the Date Column.

How to check nurse call history in ARC MyChart

Displays calls between you and your care team as well as communication between the provider and clinical staff regarding your care. The details from inter-clinical calls may not display.

  1. Select Nurse Calls.
  2. To view details for a specific call, select that call. By clicking on it.

Do you have the MyChart App?

You can send a message to your provider through the app! *Not all messaging options are available on the app.

Send an attachment to your provider in MyChart

You can send an attachment to your provider through ARC MyChart.

How to send a message with an attachment in MyChart

  1. Login to your ARC MyChart and click on Message in your Menu bar.
  2. Click on Messaging Guidance and navigate through the guidance to determine if sending your provider a message is the best recommendation.
  3. If messaging guidance directs you to send your provider a message, you will complete the message as usual, then click the paperclip icon to attach an image or PDF file. There will be a link in the recommendation that will take you messaging. Note: files must be 5MB or smaller, and only one file is allowed per message.

If you have a document with that is larger than 5MB or has multiple pages, you can bring it in to be added to your record at your next visit.  

My Record

View new features, such as simplified test results, PCP change in Pre-Visit Steps, and new scheduling icons

  1. Your legal name now displays on your printed records along with your preferred name when you print out your vaccine record, lab results, or other records.
  2. Test results that are automatically released to your chart are now simpler and easier to read. You can also see if your provider has reviewed them and compare current results to past test results.
  3. You can change your listed Primary Care Provider during the Pre-Visit Steps for your upcoming appointment.
  4. There are new icons on the scheduling buttons that correspond to the reason for your visit. This provides a more user-friendly experience and a clearer view of your scheduling options.

Access and print vaccine records

ARC MyChart lets you stay up-to-date with you and your family's vaccines on MyChartARC.com or the MyChart app. Don't have the app? Download it from the App Store or Google Play today.

View and print your vaccine record

  1. Log into your ARC MyChart account.
  2. Click on Menu and scroll down to My Record, then click on Immunizations.
  3. Click on the link "Click here to print your vaccine record for school or work."
  4. To print from the MyChart website: click on the printer icon to open a printer-friendly version, then click "Print This Page" to print or save the document as a PDF to your computer.
  5. To save from the MyChart App: Take a screenshot of the record and save to Photos on your mobile device.

Find and print a family member's vaccine record

  1. Log in to your ARC MyChart account.
  2. Access the family member's account by clicking your profile in the upper right corner, and select the account.
  3. Click on Menu and scroll down to My Record, then click on Immunizations.
  4. Click on the link "Click here to print your vaccine record for school or work."
  5. To print from the MyChart website: click on the printer icon to open a printer-friendly version, then click "Print This Page" to print or save the document as a PDF to your computer.
  6. To save from the MyChart App: Take a screenshot of the record and save to Photos on your mobile device.

Request access to a child or family member's ARC MyChart account

Click here to learn how to request access to a child or family member's MyChart account.

Please feel free to call ARC MyChart Support at 512-272-4357 Monday-Friday, 8am-5pm for any additional questions or assistance. Thank you for using ARC MyChart.

View test results in ARC MyChart

You can view most test results in your ARC MyChart account.

How to view test results in MyChart

  1. Login to ARC MyChart.
  2. Click on Your Menu, then Test Results under the My Record section.
  3. Test results are in order starting with the newest at the top. Click on the test name to open the result and view additional details.

How and when are test results released to MyChart

  • Normal lab results are released immediately after the results have been completed.
  • Abnormal results are automatically released seven days after the results have been completed. You will also see a message notifying you that your provider will follow up with you.
  • Imaging (X-rays and Films) and cardiology results are not viewable from your MyChart account. Patients will be able to view the written reports from their provider.
  • Outside test results that have been scanned into your record can only be viewed in MyChart if your doctor releases it to MyChart. You can ask your provider to release those results in a message or at your next visit.

Access your COVID-19 information in ARC MyChart

ARC MyChart centralizes your COVID-19 test results and vaccinations in one easy place. Continue reading to find out how to view it on the app or the web site.

Get information on how to access your COVID-19 digital records via QR codes.

How to access the COVID-19 information screen on the ARC MyChart app

  1. Make sure your app is up to date!
    • If you have automatic updates enabled, your phone will update on its own.
    • If you do not have automatic updates enabled, find the app in the App Store or Google Play store and update the app manually.
  2. Log in to your ARC MyChart Account on the app on any mobile device.
  3. Tap the Menu icon.
  4. In the My Record section, tap COVID-19.
  5. If you were vaccinated at ARC, or if you provided us your vaccine record, you will see your vaccine dates and information. If you still need your 2nd dose, you can see when it is due.
  6. Your recent COVID-19 test results are available from this same screen.
  7. You can also find helpful resources for caring for yourself or a loved one.

How to access the COVID-19 information screen in ARC MyChartARC.com

  1. Login to your ARC MyChart Account.
  2. Click Your Menu at the top of the navigation.
  3. Click COVID-19 in the My Record section.
  4. You will see your vaccine information and past results. Links to COVID-19 resources will be on the right. You can click the gray arrow to navigate to your test results to view or print a more detailed version.

How to find health history questionnaires in the MyChart app

  1. Log in to the ARC MyChart app on iOS or Android.
  2. Click Menu, then select Questionnaires in the [My Record] section.
  3. If you have a questionnaire that needs to be completed, it will populate. Click on the questionnaire to answer the questions.
  4. Answer all questions and all parts of the questionnaire. Click Continue to move on to the next section. You can also Modify your answers, Finish later, or Cancel.
  5. When complete, submit your questionnaire by clicking the Submit Questionnaire button.

Find your plan of care in MyChart

Your plan of care page in MyChart is a great place to see a lot of your information in one place, such as your upcoming to-dos, recent labs, and any goals your provider has set for you.

How to find your plan of care in ARC MyChart

  1. Login to Arc MyChart.
  2. Click on Your Menu, then Plan of Care under the My Record section.
  3. This section includes Goals that a physician can place in your record, a calendar that will highlight upcoming appointments, your preventive care reminders, and more.

Find COVID-19 digital records via QR codes and health wallets

As you start to go back to work, travel, or attend events such as a concert or sporting event, you might be asked if you've been vaccinated for COVID-19 or if you have recent test results. You can share your information quickly, easily, and securely, right from MyChart or a separate health wallet.

Does my digital record show the Covid-19 booster too?

If you have had a COVID-19 booster, the digital record displays if the CDC has recommended the booster for you. At this time it appears on your digital record only if you are 50 or older and are at risk for severe COVID-19.

Can I access a digital record of family and friends?

If you have caregiver or proxy access to a child or an adult patient, you can navigate to their account after you log in and download their QR code, print a PDF, or save their QR code to a Health Wallet as described below. You cannot view the digital record for proxies using the pre-login function.

How to access COVID-19 digital test results and vaccination history MyChart pre-login

When you have completed your COVID-19 vaccination, you easily access your COVID-19 vaccinations and test results without logging in to MyChart.

  1. From the COVID-19 feature, select [Learn More] from the top banner. You will only see this banner if you have completed your COVID-19 vaccination series.
  2. Follow the prompts to turn on the COVID-19 Status Preview. You can always turn this off later in Account Settings.
  3. The COVID-19 Status Preview appears at the bottom of the login page. When you tap Show Details, you can see your legal name, date of birth, COVID-19 vaccinations, and most recent COVID-19 test result. You can also generate QR codes. When you tap QR codes, two scannable QR codes are generated: one for any valid COVID-19 vaccinations on file, and one for your most recent COVID-19 test result.

How to generate a COVID-19 digital vaccine and test record from the MyChart app

  1. Select the COVID-19 icon from your top-left corner of the app, it looks like a QR code (barcode) with a Coronavirus icon.
  2. To generate a QR code that can be scanned by whoever requests it, click QR Codes. If you have both COVID-19 vaccinations and test results on file, you'll have separate barcodes for each of them, and you can choose whether to allow someone else to scan only one or both.

How to download a PDF document with your COVID-19 vaccination from your MyChart app or computer

From MyChart app:

  1. Select the COVID-19 QR code icon from your app.
  2. Select [Download/Export] and then Download vaccination PDF. You can then save the PDF to your mobile device. You can only print it from your computer.

From MyChart website:

  1. Click [Your Menu] and select COVID-19 in the My Record section.
  2. Select [Download/Export] and then Download. A message will display confirming the download; click the Download button and a copy of your information is downloaded to your computer. You can only print the download from your computer.

How to download COVID-19 and health information to a health wallet app

What is a health wallet?

Health Wallets are apps that allow you to:

  • Store your most recent COVID-19 information in a digital wallet
  • Present your COVID-19 information offline when needed
  • Keep healthcare information from various sources in one app

From MyChart app:

  1. From the MyChart menu, select the COVID-19 icon from your app.
  2. Select Download/Export.
  3. A series of screens appears to help you verify that you have another app installed on your device into which you can export your information.
  4. Then, another screen appears to show the data you can share.
  5. If you have both COVID-19 vaccinations and test results on file, a checkbox appears for each one.
  6. Select the checkbox for the information you want to share with the other app, and then click Export.
  7. Select the app into which you want to export your data and follow the instructions in that app.

From MyChart website:

  1. If you have both COVID-19 vaccinations and test results on file, a checkbox appears for each one.
  2. Select the checkbox for the information you want to share through the other app.
  3. Then, click Export. A copy of your information is downloaded to your computer or device. You cannot view your smart health card until you complete the next step.
  4. To import it into another app, go to that app on a mobile device and follow the app's instructions.

How to print your COVID-19 results or vaccine record from the ARC MyChart Website

  1. After logging into your MyChart account, select the Your Menu icon and search "Test Results" or scroll to "Test Results."
  2. Select your COVID test, and click on the printer icon on the top right to print.
  3. Your printout will have your date of birth, name, and recent results.

Sharing

How to share health information using Share Everywhere

What is Share Everywhere in ARC MyChart?

Share Everywhere allows you to send a one-time use code to another doctor or a loved one so they can securely and easily view and download your health records.

How do I share health records using Share Everywhere?

  1. Click on Your Menu and select Share Everywhere under the Sharing section.  
  2. Enter the name of the person, provider, or family member you would like to provide access to. Click Request Share Code
  3. Provide the share code to the person you are sharing your record with. The website to retrieve the record is shareeverywhere.com.
    *Share code expires after 1 hour. The person you share your code with will also need your date of birth. If the incorrect date of birth is entered three times, the code is invalidated.

The information that is shared is available for one-time use. The access is closed once the page is closed.

Link health information with Happy Together in MyChart

What is Happy Together in ARC MyChart?

Happy Together allows you to see your MyChart health information from your other active MyChart accounts all in one place.

How does Happy Together in ARC MyChart work?

Link accounts by going to [Profile] > [Manage My Accounts].

What can I see when I link MyChart accounts through Happy Together?

When you link your accounts, you can see:

  • Allergies
  • Health Issues
  • Medications
  • Test Results
  • Appointments and Visits*
  • *your account at the other organization must be active to view test results and visits.

If you see this icon: Happy Together screenshot icon, that means that the information you are seeing is from another organization. You can hover over this icon to see which organization has the information on file. It will also show you the provider's contact information.

Will I get notifications from providers outside of ARC?

When you have notifications from another provider, you will see them through ARC MyChart as well.

If you have Caregiver Access to a child or other family member through ARC MyChart, you can also see their information from other organizations if you also have caregiver access to them there.

Each organization uses MyChart a little differently, so what you can see or do through this new function depends on each organization's settings.

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