MyChart Login Help Me Book

Patient Registration & Appointment Support

New Patients Established Patients

Welcome to the Austin Regional Clinic (ARC) family! To make your first visit smooth and save you time, this guide will walk you through becoming a new patient, booking your first appointment, registering for ARC MyChart, and transferring your medical records to ARC.

How do I know if I'm a new patient?

A new patient is anyone who has never had an appointment at ARC OR has not been seen by an ARC doctor or advanced practice clinician (APC) within the last three years.

Step 1: Book an appointment online or by phone

  • Online

    Schedule online by clicking the HELP ME BOOK button at the top of the website, or the BOOK NOW button on most other pages.

  • Phone

    Call 512-ARC-INFO (512-272-4636), choose option 1.

Step 2: Register through your Pre-Visit Steps text or by phone

All new patients must use the text or call option to register before their first appointment.

ARC offers multiple ways to collect necessary personal and health information before every appointment. Save 15-30 minutes at the clinic by registering or updating your personal health information before the day of your visit.

To register for an appointment or update patient information

You’ll need the following patient information:

  • Address
  • Date of birth
  • Driver's license or government-issued ID
  • Email
  • Full name
  • Health plan card
  • Phone number

  • Text 

    You’ll receive a text from ARC up to seven days before your appointment to complete Pre-Visit Steps. You will be asked to provide your insurance and registration information and submit a photo of your ID and health insurance card. Complete all steps to save time on the day of your appointment.

    Austin Regional Clinic pre-registration text

    Example of initial text message

  • Phone

    Call ARC Central Registration at least five days before your appointment at 512-407-8686. If you book a Same-Day Visit, please call to register as soon as you schedule.

    Monday - Friday: 7:30am - 9:00pm
    Saturday & Sunday: 7:30am - 5:00pm

Step 3: Sign up for ARC MyChart

To sign up for ARC MyChart:

  1. Patients 18+ will receive an auto instant activation link via text or email after checking in for an appointment at the front desk
  2. If you did not get an instant activation link, call ARC MyChart Support at 512-ARC-HELP (512-272-4357), Monday-Friday, 8:00am - 5:00pm to get an activation email or text message.
  3. Click the link in your text or email message or visit MyChartARC.com and click Sign Up with Activation Code.
  4. Enter your activation code as it appears on your activation email or text message.

Step 4: Transfer your medical records to ARC

Complete a medical records release of information form and bring the completed form with you to your appointment.

Tips for a smooth experience

Before your first appointment, confirm that ARC is in your insurance plan’s network. You can find a list of accepted plans on our Insurance page.

  • For ARC MyChart support, you can call 512-272-4357 (512-ARC-HELP).
  • For information and help with finding a provider, call 512-272-4636 (512-ARC-INFO).

On the day of your visit

Our check-in procedure is a standard part of each visit, and includes:

  • Scanning or confirming your government-issued ID and insurance card. Please bring both every time you have an appointment.
  • Reviewing submitted information.
  • Signing necessary paperwork.
  • Making necessary payments.