Medicare annual enrollment

Eligible U.S. residents can apply for and make changes to their Medicare plans from October 15 – December 7. Medicare is a health insurance plan for people ages 65 and up, or those with certain conditions or disabilities. It is important to know your options and pick a plan that lets you keep your ARC care team.

Tips for patients

Book your shots today

You can receive your flu shot and COVID-19 vaccine at the same time by booking a flu or COVID-19 vaccination appointment or requesting them at your next primary care visit.

Patients with Medicaid insurance must call to schedule and confirm vaccines are available.

Learn more about flu shots and COVID-19 vaccines at ARC.

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Heather Lenz, PA-C

Heather C. Lenz, PA-C Pronunciation Guide

Dermatology
Dermatology Adult CareDermatology Pediatric Care
4.9of 5 | (536) | View Reviews
About our clinician ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or advanced practice clinician (APC) provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all clinicians display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Accepting new patients ARC Hutto Ages seen: 0 - 99 Joined ARC: 2022
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About Heather C. Lenz, PA-C

  • Heather grew up in a small town north of Dallas called Celina, TX. In her free time, she loves to socialize with friends, play board games, listen to Freakonomics podcasts, and try new foods. She also likes to learn more about wine, take care of her houseplants, and she dotes on her two dogs. Heather has also made it a goal to paint all cards she sends out for special occasions. When asked about her favorite area locale, she says, “Eldorado Café is a must!”

    Learn more about Physician Assistants. 

I always knew I wanted to work within the healthcare field and had actually considered becoming an optometrist or a pharmacist. I soon realized I thrived on patient contact and constantly learning, so I chose to become a physician assistant. I love dermatology, as it combines minor procedures and chronic care, and I believe each and every person in their lifetime will need dermatology care. Patient education is a huge factor in my visits. I want the patient to feel welcome and comfortable within a vulnerable space, and leave their visit understanding the majority of what I told them.

Services

Acne & Rosacea Treatment for Adult and Teen Skin

Acne & Rosacea Treatment for Adult and Teen Skin

Your ARC dermatologist or advanced practice clinician (APC) will help you decide on the best treatment plan for your acne.

Biopsies of Skin Lesions and Conditions

Biopsies of Skin Lesions and Conditions

A skin biopsy is done by removing cells or skin samples from your body for laboratory examination. The skin samples are used to help diagnose skin conditions and determine a treatment plan for you.

Care for Chronic Skin Conditions like Psoriasis, Eczema, Lupus, etc.

Care for Chronic Skin Conditions like Psoriasis, Eczema, Lupus, etc.

Your ARC dermatologist or advanced practice clinician (APC) works with you to provide care to help ease chronic skin conditions like psoriasis, eczema, lupus, etc.

Diagnosis & Management of Cancer and Other Skin Lesions (Suspicious Moles, Warts, Cysts, Lipomas)

Diagnosis & Management of Cancer and Other Skin Lesions (Suspicious Moles, Warts, Cysts, Lipomas)

Detecting severe skin conditions early can improve your quality of life. Our ARC dermatologists and advanced practice clinicians (APCs) can provide the proper care for skin cancer and other skin lesions.

Evaluation, Diagnosis, and Treatment of Bacterial/Viral/Fungal Infections

Evaluation, Diagnosis, and Treatment of Bacterial/Viral/Fungal Infections

An ARC dermatologist or advanced practice clinician (APC) can evaluate, diagnose, and treat bacterial, viral, and fungal infections.

Evaluation, Diagnosis, and Treatment of Hair Loss and Nail Disorders

Evaluation, Diagnosis, and Treatment of Hair Loss and Nail Disorders

Find out what is causing your hair loss and nail disorders and receive treatment to get them back to a healthy state.

Intramuscular and Intralesional Injections

Intramuscular and Intralesional Injections

Dermatologic therapy injections that deliver medication deep into the muscle or skin lesions.

Mole Evaluations and Skin Cancer Screenings

Mole Evaluations and Skin Cancer Screenings

The evaluation of suspicious moles and skin areas can help detect skin cancer and chronic conditions.

Patch Testing for Contact Dermatitis

Patch Testing for Contact Dermatitis

Contact dermatitis is a reaction that happens after your skin comes in direct contact with certain substances. Patch testing can be done to find the substance that's causing the rash. 

Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

Learn More

Locations & Hours

Credentials

  • Board Certifications
    National Commission on Certification of Physician Assistants
  • Education
    BS in Chemistry, The University of Texas at Austin, 2016
    Master of Physician Assistant Studies, University of Texas Southwestern Medical Center at Dallas, 2019
  • Professional Positions
    • Member, Texas Academy of Physician Assistants 
    • Member, Society of Dermatology Physician Assistants 
    • Member, Sexual Medicine Society of North America

Mentions

Surgical clinicians

Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.

Non-surgical clinicians

Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)