Select physicians and advanced practice clinicians (APCs) from ARC East 7th, ARC Goodnight Ranch, ARC South 1st, ARC South 1st Pediatrics (formerly ARC South 1st Specialty & Pediatrics), and ARC Southwest are relocating to our new clinic, ARC South Specialty, this summer.
If this move affects any of your scheduled appointments, you will receive communications via email, text, or phone. Please review all notifications from ARC before any upcoming appointments.
ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, May 16, 7:00pm – Sunday, May 17, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Queng currently has long wait times for new patients.
If Dr. Queng is your primary care provider, please book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).
New and established patients who would like to book online can view additional scheduling options with the following recommended doctors or advanced practice clinicians (APCs). Click Book Now on their web bio to schedule.
Dr. Queng enjoys spending time outdoors with his family, fishing in the local creeks, cycling, and hiking.
I believe it’s important to listen to the patient. Patients are integral in creating a plan for better health, since it is often their actions, along with the help of the physician, which will make the greatest difference.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventive measures for you.
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Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I had numerous issues and Dr Queng was able to provide answers to all questions and provided additional information regarding my health. I felt really good about how to handle my future health issues.
Dr. Queng is an outstanding person! He takes the time to listen and explains things thoroughly! He is what all doctors should be! I’m so thrilled that he is my doctor!
Dr Queng gives me information I need to decide about my health. He’s great at teaching. He’s also quite direct and honest which is good for someone like me that believes what I hear.
Always the best. Thanks Dr. Queng and nurse
Dr. John Queng is the ultimate expert in his field and I would recommend him and his team to anyone that is looking for a PCP
MA is the best....Dr Queng is top shelf.....
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)