Masking policy

Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.

Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.

DON’T WAIT — Renew or Update!

If you don’t respond to renewal or information requests from HHS, you could lose your coverage.

Attention Medicaid recipients: It’s time to renew! Look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering, or sent electronically to members who signed up for electronic notices.

Complete and return renewal packets and requests for information on time. Contact HHSC to report any changes (such as contact information, pregnancy, or household changes) as soon as possible.

No longer qualified for Medicaid?

Children:
Most kids can still be covered through the Children’s Health Insurance Program / CHIP. For details, check your Medicaid notice or call 800-964-2777.

Adults:
Adults may be able to get financial assistance to pay for a health insurance plan through the health insurance Marketplace. To apply, visit www.healthcare.gov or call 800-318-2596.

Update your information at YourTexasBenefits.com or call 2-1-1 and select option 2.

NO ESPERE ¡Renueve o actualice!

Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.

Atención beneficiarios de Medicaid: ¡Es momento de renovar sus beneficios! Esté atento a los avisos de renovación enviados por correo postal en sobres AMARILLOS que dicen “ACCIÓN REQUERIDA” en rojo, o por correo electrónico a quienes se inscribieron para recibir avisos electrónicos.

Llene y envíe los paquetes de renovación y las solicitudes de información a tiempo. Comuníquese con la HHSC para reportar cualquier cambio (como información de contacto, si hay un embarazo y cambios en el hogar) lo antes posible.

¿No califica más para Medicaid?

Niños:
La mayoría de los niños todavía pueden obtener cobertura a través del Programa de seguro médico para niños/CHIP. Para obtener más detalles, consulte su aviso de Medicaid o llame al 800-964-2777.

Adultos:
Los adultos pueden obtener cobertura del Mercado de seguros médicos. Visite www.healthcare.gov o llame al 800-318-2596.

Actualice su información en YourTexasBenefits.com o llame al 2-1-1 y seleccione la opción 2.

COVID-19 vaccine update - 9/27/23

ARC will receive the updated COVID-19 vaccine in the coming weeks. We will open schedules as soon as we have vaccine. Check here for updates.

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Medical Records Release of Information (ROI) Forms

En Español

For patients

  1. Complete a medical records release of information form:

    A HIPAA-compliant Release of Information Form is required whenever you request copies of your medical record.

    (For your convenience we provide our patient forms online. Please bring the completed form(s) with you to your appointment. The forms below can be filled out in your browser via Adobe Reader or Acrobat, depending on browser type. Note that Adobe Reader cannot save typed data and we suggest printing copies for your records.)

    Authorization for Use or Disclosure from ARC
    Release of Information Instructions

  2. Review & pay fees:

    Austin Regional Clinic and its release of information vendors comply with all federal and state laws regarding fees for records. If payment is required, you will be contacted by ARC or the vendor with further information.

    Austin Regional clinic is capping the fee at $25 for a two-year abstract of your medical record including three to six month of diagnostics, regardless of page count.

  3. Send the completed form to:

    ARC – Release of Information

    9503 Brown Lane
    Bldg 4, Ste 101
    Austin, Texas 78754
    Ph: 512-483-9598
    Fax: 512-406-6269

    ** At this time, we cannot accept records via any carrier other than USPS. If you need another delivery method (ie. FedEx), please contact the phone number listed above to make arrangements. We will continue to evaluate the situation and will make updates as needed.**

  4. Send payment to:

    If you have any questions please call us at 512-483-9598 and we will handle your call promptly.

  5. Receive your records by mail or pick them up in person:

    By mail:
    We will mail your records upon payment in any of the above-mentioned means.

    In person:
    At this time, we cannot allow records to be picked up in person due to COVID-19 concerns. We will continue to evaluate the situation and will make updates as needed.

For insurance companies, attorneys, APS services or disability services

Please send your request to our Release of Information Processing Center (no prepayment is necessary):

ARC - Release of Information
9503 Brown Lane
Bldg 4, Ste 101
Austin, TX 78754
Ph: 512-483-9598
FAX: 512-406-6269

If you have any questions regarding the process for requesting records and/or associated fees, please contact our Release of Information Processing Center at 512-483-9598.

Requesting your medical records be sent to ARC

If you are a new patient establishing care at ARC and will need your medical records transferred from an outside doctor to an ARC doctor, the following form is available for your convenience:

Authorization for Release and Disclosure of PHI to Austin Regional Clinic Form

Granting others access to your medical records

If you would like to grant access to your ARC medical records to your spouse or any other individual(s) for purposes other than treatment, payment, or healthcare operations, please complete the form below.

Please note that the form below can be filled out in your browser via Adobe Reader or Acrobat, depending on browser type. Note that Adobe Reader cannot save typed data and we suggest printing copies for your records.

Consent for Verbal Release of Information Form

Please mail the completed form to your ARC physician's clinic.

Thank you. We look forward to serving you.

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