Masking policy

Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.

Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.

Renewing Medicaid Coverage Update

In response to the COVID-19 pandemic, the federal government declared a public health emergency (PHE) and passed a law that allowed you to automatically keep your Medicaid coverage (continuous Medicaid). Based on the new federal law, continuous Medicaid eligibility will end on March 31, 2023, so you need to renew your benefits when it’s time to ensure your coverage will continue if you are eligible.

Patients should look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering. Notices will come in the mail and/or via portal if clients chose electronic notices. They should respond quickly when they receive it.

If you don’t respond to renewal or information requests from HHS, you could lose your coverage.

Read more

Actualización Sobre Renovando la Cobertura de Medicaid 

Como respuesta a la pandemia de COVID-19, el gobierno federal declaró una Emergencia de Salud Pública (PHE, por sus siglas en inglés) y aprobó una ley que le permitió a usted mantener automáticamente su cobertura de Medicaid (cobertura continua de Medicaid). Según la nueva ley federal, la elegibilidad para la cobertura continua de Medicaid se terminará el 31 de marzo, de 2023, por eso necesita renovar sus beneficios cuando se llegue el momento para asegurar que su cobertura va a continuar si usted todavía es elegible.

Pacientes deben buscar avisos de la HHSC en sobres AMARILLOS con el texto “ACCIÓN REQUERIDA” en letras ROJAS. Los avisos llegarán por correo y/o a través del portal en línea si los clientes eligieron recibir avisos electrónicos. Deberían responder con rapidez cuando lo reciban. 

Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.

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Medical Records Release of Information (ROI) Forms

En Español

For patients

  1. Complete a medical records release of information form:

    A HIPAA-compliant Release of Information Form is required whenever you request copies of your medical record.

    (For your convenience we provide our patient forms online. Please bring the completed form(s) with you to your appointment. The forms below can be filled out in your browser via Adobe Reader or Acrobat, depending on browser type. Note that Adobe Reader cannot save typed data and we suggest printing copies for your records.)

    Authorization for Use or Disclosure from ARC
    Release of Information Instructions

  2. Review & pay fees:

    Austin Regional Clinic and its release of information vendors comply with all federal and state laws regarding fees for records. If payment is required, you will be contacted by ARC or the vendor with further information.

    Austin Regional clinic is capping the fee at $25 for a two-year abstract of your medical record including three to six month of diagnostics, regardless of page count.

  3. Send the completed form to:

    ARC – Release of Information

    9503 Brown Lane
    Bldg 4, Ste 101
    Austin, Texas 78754
    Ph: 512-483-9598
    Fax: 512-406-6269

    ** At this time, we cannot accept records via any carrier other than USPS. If you need another delivery method (ie. FedEx), please contact the phone number listed above to make arrangements. We will continue to evaluate the situation and will make updates as needed.**

  4. Send payment to:

    If you have any questions please call us at 512-483-9598 and we will handle your call promptly.

  5. Receive your records by mail or pick them up in person:

    By mail:
    We will mail your records upon payment in any of the above-mentioned means.

    In person:
    At this time, we cannot allow records to be picked up in person due to COVID-19 concerns. We will continue to evaluate the situation and will make updates as needed.

For insurance companies, attorneys, APS services or disability services

Please send your request to our Release of Information Processing Center (no prepayment is necessary):

ARC - Release of Information
9503 Brown Lane
Bldg 4, Ste 101
Austin, TX 78754
Ph: 512-483-9598
FAX: 512-406-6269

If you have any questions regarding the process for requesting records and/or associated fees, please contact our Release of Information Processing Center at 512-483-9598.

Requesting your medical records be sent to ARC

If you are a new patient establishing care at ARC and will need your medical records transferred from an outside doctor to an ARC doctor, the following form is available for your convenience:

Authorization for Release and Disclosure of PHI to Austin Regional Clinic Form

Granting others access to your medical records

If you would like to grant access to your ARC medical records to your spouse or any other individual(s) for purposes other than treatment, payment, or healthcare operations, please complete the form below.

Please note that the form below can be filled out in your browser via Adobe Reader or Acrobat, depending on browser type. Note that Adobe Reader cannot save typed data and we suggest printing copies for your records.

Consent for Verbal Release of Information Form

Please mail the completed form to your ARC physician's clinic.

Thank you. We look forward to serving you.

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