ARC Christmas holiday hours

All ARC After Hours Clinics are closed on Christmas Eve. Select ARC After Hours Clinics are open on Christmas Day.

December 24 All ARC Clinics 8am-5pm
All ARC After Hour Clinics Closed 5pm-9pm
December 25 ARC Round Rock & Southwest 10am-2pm
December 26 All ARC Clinics 8am-5pm
All ARC After Hour Clinics 5pm-9pm

NormanMD, 24/7 on-demand urgent care powered by ARC, provides access to adult medicine and pediatric physicians and advanced practice clinicians (APCs) all year round — even during the holidays.

Health Insurance Marketplace open enrollment

Open Enrollment for a marketplace health plan on HealthCare.gov is open until December 15 for your coverage to start January 1. Stay with your ARC care team by choosing one of the following health plans: Ambetter, Blue Advantage, MyBlue, Moda, Sendero, or UnitedHealthcare Exchange Plan. 

We are not in the Oscar or Harbor Health Insurance networks.

All insurance plans accepted by ARC, including government plans, are listed online at ARCinsuranceinfo.com.

Book your flu shot today

Schedule your flu shot at your nearest ARC clinic to stay protected all season long. It's easy to get your flu shot:

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ARC Neurology

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Neurological care and treatment

A neurologist is a medical doctor who diagnoses, treats, and manages disorders of the brain and nervous system (brain, spinal cord, and nerves). A neurologist knows the anatomy, function, and conditions that affect your nerves and nervous system.

ARC neurologists and advanced practice clinicians (APCs) treat a myriad of neurologic conditions, including stroke, seizures, movement disorders such as Parkinson's disease, autoimmune neurologic disorders such as multiple sclerosis, headache disorders like migraines, and dementias such as Alzheimer's disease. Depending on your condition, your ARC neurologist or APC may prescribe infusion therapy when other forms of medication are no longer effective.

Neurological diagnoses

Neurologists and APCs see patients with a wide range of problems and may act as a patient's principal or consulting healthcare provider, working as a team with your primary care physician.

At ARC, we provide the most up-to-date neurological diagnosis and treatment options available. During your visit, your neurologist or APC will ask about your medical history, family history, medication history, and any current symptoms. They'll also conduct a neurologic examination and order tests to help understand the condition's severity.

Services

Botox Injections for Migraines

Botox Injections for Migraines

Botox is a prescription medicine that can be injected into muscles and used to prevent headaches in adults with chronic migraines.

Electroencephalogram (EEG)

Electroencephalogram (EEG)

An EEG is a test that detects abnormalities in your brain waves, or in the electrical activity of your brain. The test is used to help detect neurological issues.

Electromyography (EMG)

Electromyography (EMG)

Electromyography (EMG) measures muscle response or electrical activity in response to a nerve’s stimulation of your muscle. The test is used to help find nerve and muscle problems.

Infusion Therapy

Infusion Therapy

Infusion therapy offers patients another method of treatment when other forms of medication are no longer effective and can help patients gain normal function or decrease pain, swelling, and stiffness in their joints and muscles.

Learn More

Management of Neurological Conditions

Management of Neurological Conditions

ARC neurologists and advanced practice clinicians (APCs) provide care for a variety of neurological conditions, including stroke, seizures, Parkinson's disease, migraines, and dementias.

Multiple Sclerosis (MS) Treatment

Multiple Sclerosis (MS) Treatment

Although multiple sclerosis (MS) is incurable, some medicines have been shown to reduce the effects and rate of progression of the disease. Our MS physicians and advanced practice clinicians (APCs) work closely with you to provide care and monitor acute relapses.

Learn More

Stroke Prevention

Stroke Prevention

A stroke, or brain attack, happens when blood flow to your brain is stopped. It's an emergency situation. Stroke symptoms may happen suddenly and each person’s symptoms may vary. Symptoms may include weakness, drooping, or numbness of the face, arm, or leg, usually on one side of the body, having trouble reading, speaking or understanding, problems with vision, such as dimness or loss of vision in one or both eyes, dizziness or problems with balance or coordination.

Conditions

Alzheimer's Disease and Other Forms of Dementia

Alzheimer's Disease and Other Forms of Dementia

Alzheimer disease is a disease that affects the brain and nervous system and happens when nerve cells in the brain die. The disease gets worse over time and is a type of dementia. Alzheimer disease often causes problems with memory, thinking, and behavior, confusion, restlessness, personality changes, problems with judgment, problems with making sense when talking, lack of interest or concern about other people.

Amyotrophic Lateral Sclerosis (ALS or Lou Gehrig's Disease)

Amyotrophic Lateral Sclerosis (ALS or Lou Gehrig's Disease)

Amyotrophic lateral sclerosis (ALS) is a fatal type of motor neuron disease that causes progressive degeneration of nerve cells in the spinal cord and brain. It's often called Lou Gehrig disease after a famous baseball player who died from the disease. With ALS, you may first have weakness in a limb that occurs over a few days or, more often, a few weeks. Then a few weeks or months later, weakness develops in another limb. For other people, the first sign of a problem may be slurred speech or trouble swallowing.

Bell’s Palsy

Bell’s Palsy

Bell palsy is an unexplained episode of facial muscle weakness or paralysis. It begins suddenly and can get worse over 48 hours. This condition results from damage to the facial nerve (the 7th cranial nerve). Pain and discomfort usually occur on one side of the face or head. Bell palsy can affect anyone at any age. It occurs most often in pregnant women, and in people who have diabetes, influenza, a cold, or another upper respiratory ailment. Bell palsy affects men and woman equally, and is not considered permanent. But in rare cases, it doesn't disappear.

Blackouts and Seizures

Blackouts and Seizures

A seizure occurs when 1 or more parts of the brain has a burst of abnormal electrical signals that interrupt normal brain signals. Anything that interrupts the normal connections between nerve cells in the brain can cause a seizure. This includes a high fever, high or low blood sugar, alcohol or illegal drug withdrawal, or a brain concussion.

Brain and Spinal Cord Tumors

Brain and Spinal Cord Tumors

A tumor forms when an abnormal cell grows to form a mass or lump of abnormal cells. Spinal cord tumors are tumors that form in the spinal cord or the area around it. Spinal cord tumors are rare, brain tumors are much more common. A spinal cord tumor may form inside the spinal cord itself. Or it may form around the bones that make up the spine. Spinal cord tumors can cause problems with the nearby nerves, blood vessels, and bones.

Carpal Tunnel Syndrome

Carpal Tunnel Syndrome

Carpal tunnel syndrome is when the median nerve is squeezed (compressed) as it passes through the carpal tunnel. If it gets compressed or irritated, you may have symptoms, which include weakness when gripping objects with one or both hands or pain or numbness in one or both hands.

Concussions

Concussions

A concussion is a blow or a jolt to the head can cause a concussion or traumatic brain injury (TBI). An injury to another part of the body that transmits force to the head can also result in concussion. The injury may keep the brain from working normally. Symptoms of a concussion may last less than a day or may linger for months, or longer. Symptoms include headache, vomiting or nausea, trouble thinking normally, memory problems, or trouble walking.

Confusion

Confusion

Confusion can be caused by different reasons, including stress, not getting enough sleep, malnutrition, and other medical reasons.

Dizziness

Dizziness

Dizziness is the sensation of losing balance, getting lightheaded, or feeling like the room around you is spinning.

Epilepsy

Epilepsy

Epilepsy is a seizure disorder that affects thousands of adults and children. A seizure is when the brain has a burst of abnormal electrical signals over a short period of time. These signals cause the body and brain to react in certain ways.

Headaches Including Migraine

Headaches Including Migraine

A migraine headache is a throbbing type of headache is different from other types of headaches. Symptoms other than pain can occur with a migraine headache. Nausea and vomiting, lightheadedness, sensitivity to light (photophobia), and other visual changes are common. A migraine headache may last from 4 to 72 hours.

Incoordination of Limbs

Incoordination of Limbs

Incoordination of limbs causes difficult to control or strange movements.

Memory Loss

Memory Loss

Memory loss is the inability to remember certain memories or events. This can be due to age, a brain injury, or illness.

Multiple Sclerosis

Multiple Sclerosis

Multiple sclerosis (MS) is a long-lasting (chronic) disease of the central nervous system. It is thought to be an autoimmune disorder, a condition in which the body attacks itself by mistake. Some people with MS may have only mild symptoms. Others may lose their ability to see clearly, write, speak, or walk when communication between the brain and other parts of the body becomes disrupted.

Muscular Dystrophy

Muscular Dystrophy

Muscular dystrophy is a group of inherited diseases that causes weakness and wasting away of muscle tissue. They can also cause the breakdown of nerve tissue. There are multiple types of muscular dystrophy. Each type leads to loss of strength, increasing disability, and possible deformity.

Myasthenia Gravis

Myasthenia Gravis

Myasthenia gravis (MG) is a chronic autoimmune disorder in which the body attacks its own neuromuscular connections. This causes problems with communication between nerves and muscle, resulting in weakness. MG affects the voluntary muscles of the body, especially the eyes, mouth, throat, and limbs.

Numbness and Tingling

Numbness and Tingling

Feeling "pins and needles" in your arms, hands, legs, feet, or other parts of your body.

Parkinson's Disease

Parkinson's Disease

Parkinson disease (also called PD or Parkinson) is the most common form of Parkinsonism, a group of motor system disorders. Parkinson often causes these symptoms: tremor or trembling of the arms, jaw, legs, and face, stiffness or rigidity of the limbs and trunk, slowness of movement (bradykinesia), or problems with balance and coordination.

Peripheral Neuropathy

Peripheral Neuropathy

Peripheral neuropathy is a type of damage to the peripheral nervous system. This is the network of nerves that sends information from your brain and spinal cord (central nervous system) to the rest of your body. Peripheral nerves are the nerves that exit the spinal canal or skull and go to your face, trunk, or arms and legs.

Seizures

Seizures

A seizure occurs when 1 or more parts of the brain has a burst of abnormal electrical signals that interrupt normal brain signals. Anything that interrupts the normal connections between nerve cells in the brain can cause a seizure. This includes a high fever, high or low blood sugar, alcohol or illegal drug withdrawal, or a brain concussion.

Stroke

Stroke

A stroke, or brain attack, happens when blood flow to your brain is stopped.

Weakness and Paralysis of Limbs

Weakness and Paralysis of Limbs

The weakening or paralysis of the upper or lower limbs, which reduced the ability to voluntarily use one or more muscles.

Locations & Providers

  • ARC East 7th
     2785 East 7th Street
    Austin, TX 78702
    Get Directions
    • Kimberly K. Kosatka, APRN, MSN, FNP-C
      Kimberly Kosatka
      Kimberly K. Kosatka, APRN, MSN, FNP-C
      Neurology
      4.9

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    • Andrea S. Raymond, MD
      Andrea Raymond
      Andrea S. Raymond, MD
      Neurology
      4.9

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    737-910-6700
  • ARC Four Points
     11714 Wilson Parke Avenue
    Suite 150
    Austin, TX 78726
    Get Directions
    • Diana N. Andino, MD
      Diana Andino
      Diana N. Andino, MD
      Neurology Multiple Sclerosis (MS) Treatment
      4.9

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    • Scott A. Boruchow, MD
      Scott Boruchow, MD
      Scott A. Boruchow, MD
      Neurology
      4.9

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    • Justin A. Meuse, MD
      Justin Meuse
      Justin A. Meuse, MD
      Neurology
      4.9

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    • Patrick C. Nolan, MD, PhD
      Patrick Nolan, MD, PhD
      Patrick C. Nolan, MD, PhD
      Neurology
      4.9

      ARC Patient Feedback

      Guide to ARC Patient Feedback and Ratings

      Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

      You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      The below guide provides details about how we collect and share our patient feedback.

      Who runs the survey?

      ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

      How do patients receive the survey?

      Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

      Do you post all positive and negative comments?

      ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

      What questions do we ask?

      ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

      1. Rate how easy it was to make your appointment.
      2. Rate the helpfulness of the front-desk staff.
      3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
      4. Did the healthcare provider or doctor provide the care you expected?
      5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
      6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

      Why don't all providers display a rating?

      Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

      Why can I only see comments from the last 90 days?

      ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

      Can anyone complete a survey or post a comment about a physician?

      No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

      How is patient information protected?

      Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

      Accepting new patients

      Book Now
    737-247-7200

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