Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 17 - 99 Joined ARC: 2023
Kelly is helping care for patients who have sleep disorders.
Kelly Coleman grew up in Baton Rouge, Louisiana. When she is not working, Kelly is a clinical herbalist working with native Texas healing plants from her medicine garden at her home in South Austin. She can often be found in the woods, wildcrafting plants, in the kitchen making medicines, or reading about healing arts and traditions. Her favorite spot is – naturally – her backyard medicine garden!
Learn more about Advanced Practice Nurses.
A good night’s sleep is so important to every aspect of our lives. Sleep impacts our emotional, spiritual, and physical well-being, and is the truest unsung hero of our health and wellness. I believe in using a holistic approach to address the needs and wellness of the whole person.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Learn More
In person and telemedicine evaluation and treatment for disorders that affect sleep. This includes obstructive sleep apnea, central sleep apnea, insomnia, narcolepsy, idiopathic hypersomnia (IH), restless leg syndrome (RLS), periodic limb movement disorder (PLMD), parasomnia, and nightmare disorders.
512-346-8888 Fax: 512-406-7321
512-443-1311 Fax: 512-406-6266
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I appreciate that my Dr. Kelly Coleman was able to fit me in this week as I missed my original appointment. Dr. Coleman is honest and holds me accountable. The doctor was compassionate and helpful. I have agreed to develop a sleep ritual and tuelrn off screens 1 hour before bed time.
Her explanation of my potential condition and remedies.
I learned a lot. Thank you
Kelly was able to clearly explain what apnea is and what can result from it. I learned a lot today and I have a better understanding.
Very helpful and informative. I really appreciate everything.
It took about two months before I got to see the provider, so that was two months of sleeping with a broken CPAP machine
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)