Jump to: Download the MyChart appSet up the MyChart appStart your telemedicine visitTechnical requirements

MyChart Telemedicine visits for Primary and Specialty Care

Austin Regional Clinic offers telemedicine visits for primary and specialty care. Doctors can evaluate you for a new health issue or follow up with you via a phone call or video visit, from the comfort of your home. The charge is normally the same as an in-clinic vist.  Check with your health plan for specific costs.

Telemedicine visits for drive-Up COVID-19 testing 

We require that patients book a telemedicine visit before arriving at the drive-up test site. If someone drives up without first having an initial physician evaluation, they will have the option of calling our appointment line to book a telemedicine visit or booking online with MyChart.

Get started

Below are complete instructions for everything you need for a successful telemedicine visit in MyChart, from downloading the app to preparing for the visit.

Download the MyChart app

  • Apple devices

    1. Open the Apple App store by tapping on the App Store icon.

    2. Tap the Search button in the lower right corner and type “Mychart” into the search bar, then tap “mychart” in the search results. Multiple MyChart apps will display.

    The MyChart app for ARC is titled “MyChart". with the icon of a red folder and a heart.

    3. Tap “Get” to download the app to your device. Confirm the installation with your passcode, Touch ID, or if you have an iPhone X, double-click the side button to activate Face ID The app will begin to download.

    4. Tap “Open” and accept the End User License Agreement. The MyChart app icon will appear on your device.

  • Android devices

    1. Open the Google Play store by tapping on the Play Store icon.

    2. Type “Mychart” in the search bar, then tap “mychart” in the search results. Multiple MyChart apps will display.

    The MyChart app for ARC is titled “MyChart,” with the icon of a red folder and a heart.

    3. Tap “Install” to download the app to your device; the app will begin to download.

    4. Tap “Open” and accept the End User License Agreement. The MyChart app icon will appear on your device.


Set up the MyChart app

  • Apple devices

    1. Tap the MyChart app on your device. A list of healthcare providers displays.

    2. Tap on the “Austin Regional Clinic” logo. 

    3. Tap on the “ARC MyChart Login” button. The login screen displays. Use the same username and password that you use for the MyChart website.

  • Android devices

    1. Tap the MyChart app on your device. A list of healthcare providers displays.

    2. Tap on the “Austin Regional Clinic” logo.

    3. Tap on the “ARC MyChart Login” button. The login screen display. Use the same username and password that you use for the MyChart website


Start Your Telemedicine Visit

Preparing for your video visit

You can start preparing for your visit within 3 hours prior to your appointment time, or 1.5 hours after your appointment time in case the provider is running behind.

  1. Use the MyChart app on your phone or tablet.
  2. Tap on the Appointments icon.
  3. Select your scheduled video visit, review details of your visit, and complete echeck-in.

Recommendations:

  • Video visits work best on the app and often do not work at all on a desktop or laptop. If you prefer a desktop or laptop, you can test your connection by tapping the ”Test Video” button.
  • Video visits work best when you use the strongest signal you have in your house – either cellular/mobile or WiFi. If your cellular signal is strong, it is often best to turn off Wi-Fi in your smartphone settings. (See instructions under Troubleshooting Tips).

Complete eCheck-In

You are required to complete echeck-in to verify your demographics, review and sign any outstanding forms, update medications and allergies, and answer any history questionnaires that may be assigned.

  1. Click the “Appointments” icon on the app. Future and past appointments will display.
  2. Click on the button of your upcoming appointment.
  3. Click echeck-in to complete the pre-visit process.

Starting your video visit

Your doctor’s nurse or medical assistant will call you at the time of your visit to collect information and instruct you on how to start the telemedicine visit. Some doctors may have another option besides MyChart, so please be sure to confirm if you need to start a video visit on ARC MyChart.

Recommendations:

  • Be sure to end the call before starting the video.
  • If your phone has a “do not disturb” setting, turn that on so your video visit is not interrupted by an incoming call.

If ARC MyChart will be used, follow the below instructions.

1. Tap on the notification icon that reminds you “Begin your video visit with ...” The Video Visit screen displays.

2. Tap the green “Begin Visit” button at the bottom.

3. Place the phone in a stationary position to prevent movement.

4. Verify that you can see yourself in the lower portion of your screen.

5. Please wait for your physician to join. He/she may be finishing up a visit. Please remain waiting until your physician joins.

6. To end the video visit, click your picture, then click the red “End Call” button.


Troubleshooting tips

Poor video connection? Turn on cellular data on Apple and Android devices.

  • Apple devices

    First, check if Wi-Fi is on and turn it off.

    1. Check if Wi-Fi is on. You’ll know Wi-Fi is on if you see the Wi-Fi icon at the top of the screen, left side.

    2. Tap Settings.

    3. Tap Wi-Fi.

    4. Tap the toggle button so that the color switches from green to gray.

    Then, turn on Cellular:

    1. Tap Settings

    2. Tap Cellular

    3. Verify that Cellular is turned on – the toggle button will be green

    4. Verify that Cellular is turned on for the MyChart app. Scroll down to the Cellular Data section. The toggle for the MyChart app will be green.

    Check that you have a data connection. Next to your reception bars in the Notification bar at the top left, you will see either "3G", "4G" or “5G”.

  • Android devices

    First, check if Wi-Fi is on and turn it off.

    1. Check if Wi-Fi is on. You’ll know Wi-Fi is on if you see the Wi-Fi icon at the top of the screen, right side.

    2. Tap Settings.

    3. Tap the Connections. This should be located towards the top of the menu.
    Other versions of Android may have a "Mobile Networks" or "Data usage" option instead.

    4. Tap the Wi-Fi toggle button. This will toggle your mobile data ON.

    On older versions of Android, check the "Data enabled" box.
    5. Check that you have a data connection. Next to your reception bars in the Notification bar, you may be able to see either "3G", "4G" or “5G”. The Wi-Fi icon will be gray.

     

Note: The best way to test is to open the web browser on your mobile device and try to visit a website.


Technical requirements

  • You must have a mobile phone or tablet with iOS or Android operating system
  • A front facing camera
  • The MyChart app installed and Austin Regional Clinic selected as your healthcare provider