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Lee Reichel

Lee M. Reichel, MD

Orthopedics
Arm/Elbow CareElbow, Forearm, Wrist, and Hand SurgeryFracture Care (Shoulder to Fingertip)Hand CareOrthopedics Adult CareOrthopedics Pediatric Care
5of 5 | (785) | View Reviews
About our clinician ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or advanced practice clinician (APC) provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all clinicians display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Accepting new patients Available at Multiple Locations Ages seen: 0 - 99 Surgical Clinician Joined ARC: 2015
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About Lee M. Reichel, MD

I am committed to providing the highest quality, individualized, and compassionate Orthopedic care. I strive to listen to patients and place myself in their position, and provide recommendations for care that I would give myself and my own family members.

Services

Arthritis Care (Elbow, Wrist, Hand)

Arthritis Care (Elbow, Wrist, Hand)

Orthopedic treatment and care for arthritis of the elbows, hands, and wrists.

Elbow Care

Elbow Care

Surgical and non-surgical orthopedic care for elbow conditions.

Forearm Care

Forearm Care

Surgical and non-surgical orthopedic care for forearm conditions.

Fracture Care (Clavicle, Shoulder, Arm, Elbow, Forearm, Wrist, Hand)

Fracture Care (Clavicle, Shoulder, Arm, Elbow, Forearm, Wrist, Hand)

Fracture care for the clavicle, shoulder, arm, elbow, forearm, wrist, and hand.

Hand Care

Hand Care

Surgical and non-surgical orthopedic care for hand conditions.

Steroid Injections

Steroid Injections

Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.

Treatment for Carpal Tunnel Syndrome

Treatment for Carpal Tunnel Syndrome

Surgical and non-surgical orthopedic care for carpal tunnel syndrome.

Treatment for Cubital Tunnel Syndrome

Treatment for Cubital Tunnel Syndrome

Surgical and non-surgical orthopedic care for cubital tunnel syndrome.

Treatment for De Quervain's Tenosynovitis

Treatment for De Quervain's Tenosynovitis

Surgical and non-surgical treatment focused on alleviating pain and restoring wrist and thumb function.

Treatment for Dupuytren Contracture

Treatment for Dupuytren Contracture

Surgical and non-surgical treatment to help correct Dupuytren contracture (also called Dupuytren disease), an abnormal thickening of the skin in the palm of your hand at the base of your fingers.

Treatment for Trigger Finger

Treatment for Trigger Finger

Surgical and non-surgical orthopedic care for trigger finger.

Wrist Care

Wrist Care

Surgical and non-surgical orthopedic care for wrist conditions.

Locations & Hours

Credentials

  • Board Certifications
    Board Certified in Orthopedic Surgery
    Certificate of added qualifications in Hand Surgery
  • Fellowship
    Hand and Microvascular Surgery Fellowship, University of Washington Seattle, WA, 2010
    Orthopedic Trauma Fellowship, University of Minnesota St. Paul, MN, 2015
  • Residency
    Orthopedic Surgery, Baylor College of Medicine, Department of Orthopedic Surgery, Houston, TX, 2009
  • Medical School
    State University of New York Upstate Medical University, Syracuse, NY, 2004
  • Education
    BS in Biochemistry, Cornell University, Ithaca, NY, 1999
  • Professional Positions
    • Active Member of the American Society for Surgery of the Hand (ASSH)
    • Active Member of the Orthopedic Trauma Association (OTA)
    • Member American Orthopedic Association (AOA)
    • Member of the American Association for Hand Surgery (AAHS)
    • Associate Editor (past): Journal of Hand Surgery
    • Full Professor, Dell Medical School at The University of Texas at Austin
    • Authored or Co-authored multiple book chapters on Orthopedic problems in leading textbooks
    • Consultant Reviewer: Journal of Shoulder and Elbow Surgery and the HAND Journal
    • Fellow of the American Academy of Orthopedic Surgeons (AAOS)
    • Member, Travis County Medical Society
    • Member, Travis County Medical Society Public Health Committee
  • Awards & Honors
    • "Super Doctors" Texas Monthly, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025
    • Austin’s Top Doctors, Austin Monthly, 2020, 2021, 2022, 2024, 2025, 2026
    • Austin American-Statesman Community’s Choice Awards, Orthopedist 2020
    • Completed a Hand & Microvascular Surgery Fellowship at the University of Washington (Seattle), 2010
    • Completed an Orthopedic Trauma Association Accredited Fellowship at the University of Minnesota (St. Paul), 2015
    • Published over 50 peer-reviewed publications
    • Alpha Omega Alpha Medical Honor Society, 2003

Mentions

Resources

Additional Resources

Dr. Reichel is currently accepting new patients at:

Surgical clinicians

Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.

Non-surgical clinicians

Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)