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Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Kristin Yeager grew up in Knoxville, TN, and moved to Austin in 2011. She loves spending time with her husband, two teenagers, and dog, and also enjoys traveling, exercising, and watching sporting events. One of Kristin’s favorite areas in Central Texas is Dripping Springs, though she says she loves all the things Austin has to offer.
Learn more about Advanced Practice Registered Nurses.
I love to take care of people! I really enjoy seeing people become healthy, and I love being part of that process if I can. I knew I wanted to take care of all patients of all ages, and I love the variety of health conditions, both chronic and acute, that family practice provides. I believe in partnering with patients and empowering them to take care of themselves both physically and mentally. Many health conditions can be prevented with healthy lifestyles, but I know I have to individualize my approach to this, as everyone has different life experiences that can affect their ability or willingness to accept all of my recommendations.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
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Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Dr Yeager is always so nice as is her nurse. They both treat me with respect and caring. I’m so glad I got Dr Yeager when I started going to ARC.
Kristen Yeager listens to everything and does a great job.
She spent as much time as I needed in my appointment and didn’t rush to get me out. She also listened to my concerns. She is a wonderful PCP and I highly recommend her.
I really appreciate Kristen Yeager's approach to care. She is professional, helpful, knowledgeable about my history and care. I think she cares about her patients and really wants us to be healthy.
Very friendly and personable! Very thorough and professional.
The front desk staff was very friendly and courteous, MA was very relatable and professional and of course Kristin was great as usual! She always makes me feel heard and is very thoughtful and knowledgeable!
Welcome to the Family Medicine team at ARC Far West!
November 30, 2023 < 1 min read
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)