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Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 7 - 99 Non-Surgical Provider Joined ARC: 2019
Dr. Zipin, who grew up in Massachusetts, enjoys triathlons, hiking, woodworking, and spending time with his wife and toddler son. Although relatively new to Central Texas, Dr. Zipin’s favorite Central Texas locale is “anywhere there is good barbeque!”
Learn more about Doctor of Osteopathic Medicine (DO).
I grew up in a family of physicians, and after several tennis injuries in college, I volunteered in a physical therapy facility and emergency room, where I found my true passion in Sports Medicine. I believe we are all athletes, whether your goals are to run an ultra-marathon or just walk around, pain-free, with your grandkids. Injuries might not always be unique, but the patient and their situation are always individual. I believe in listening to my patient’s goals and needs, and taking a collaborative approach when it comes to deciding what is the most appropriate treatment.
Bracing, casting, and other forms of immobilization help immobilize injured bones, promote healing, and reduce pain and swelling while bones heal from surgery or injury.
ARC Sports & Musculoskeletal Medicine physicians offer non-surgical concussion management.
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Diagnostic digital imaging (x-ray) helps ARC doctors diagnose medical conditions, reduces the need for needless invasive exploratory processes, and creates better patient outcomes.
A diagnostic ultrasonography can be used to view internal parts of your body to see if something is wrong or not working properly. They can also be used to help guide injections.
ARC Sports & Musculoskeletal Medicine physicians and advanced practice clinicians (APCs) offer non-surgical fracture care.
ARC Sports & Musculoskeletal Medicine physicians and advanced practice clinicians (APCs) offer non-surgical management of degenerative musculoskeletal conditions and chronic pain symptoms.
ARC Sports & Musculoskeletal Medicine physicians and advanced practice clinicians (APCs) offer non-surgical management of sports injuries and guidance to return to sports activities.
Platelet-rich plasma (PRP) injections utilize platelet-rich plasma therapy to promote healing and reduce pain.
Your ARC physician or advanced practice clinician (APC) may refer you to a doctor outside of ARC to get an MRI, CT scan, or other procedures not provided by ARC.
Your ARC doctor or advanced practice clinician (APC) may refer you to a physical therapist outside of the ARC clinic system.
Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Viscosupplement injections introduce hyaluronic acid into your joints to help reduce pain and swelling.
737-220-7200 Fax: 512-406-7340
512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
The knowledge of Dr. Zipin concerning my knee and what to expect next.
Everything was excellent I like the doctor really really well I will recommend anyone family members friends etc to him
I liked how he took a Xray to show my spine and give his thoughts about my lower back pain as well as referred me for a MRI to compare with the last one I had before my back injury in 2018. I also appreciate the referral for PT as I’m willing to try this. However, I feel like the Dr could have listened more as I explained I have been eating a salt-free diet and also elevating my legs for the edema for a while but he still said to do this vs offering another solution to help for now. He did, however, say that he would refer me to another specialist so here’s hoping I get answers on this soon.
All was great
I was surprised that I was able to get an appointment as quickly as I did. He is caring, listens and thorough.
Doctor Zipin and his nurse are the best!
42 ARC physicians have been named to Austin Monthly's "Top Doctors 2025." See who's on the list.
January 7, 2025 < 1 min read
50 ARC physicians named to Austin Monthly's "Austin’s Top Doctors 2024." See who's on the list.
January 4, 2024 < 1 min read
Jerett A. Zipin, DO, discusses common conditions and treatment options to keep you moving
April 26, 2023 1 min read
Dr. Zipin is currently accepting new patients. He is a non-surgical Musculoskeletal Doctor.
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)