Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Gray grew up outside of Philadelphia, PA, near Valley Forge. When he is not working, he enjoys nature with walks through the woods, watching the night sky, identifying bird songs, and caring for rescued animals. He also enjoys listening to and trying to play Celtic music. Being a nature lover, Dr. Gray’s favorite Central Texas locales are “all the natural areas and the amazing plant animal life that inhabits them.”
I enjoyed learning human physiology and found a way to apply what I learned to help people by becoming an Internal Medicine physician. I help people with a wide variety of medical problems, and enjoy not only finding the best treatment, but helping patients understand their medical problem so they can help themselves. I listen to the patient, apply the most up-to-date options, and spend some time educating patients so they can understand what is wrong and become more involved in their own treatment.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventive measures for you.
Learn More
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
The ARC Population Health is a program that provides a patient-centered model of health care through an organized system of communication and a proactive approach to care. This department within Austin Regional Clinic uses several approaches to accomplish the goal of improved care coordination.
Preventive health care services focus on preventing diseases and conditions caused by environmental factors, genetic predisposition, disease agents, and lifestyle choices.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-989-2680 Fax: 512-406-7339
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
I was so impressed by the extra efforts made by everyone in this office, from the front desk on up to Dr. Gray. I had some difficult issues with my insurance company, and everyone was extremely patient and helpful in trying to get it resolved.
Dr Gray is the best. He is honest, cares and very knowledgeable.
I loved calling in and the great customer service in her finding me an opening this morning. It was my first time at that clinic and they were great too!!
It took an hour to finally interact with a doctor at all, even after being brought back into the room a half hour after the appointment started, it took more than another half hour to be seen, I didn’t leave until 1hour 15 minute after my appointment started time. Next time I’ll still be going to an ARC clinic, just not that location.
DR GRAY HAS BEEN MY DOCTOR MANY YEARS, HE IS AN EXCEPTIONAL DR. THE BEST I HAVE HAD IN MY SENIOR YEARS.
Great people and great professionals from the helpful front desk all the way to Dr David Great (intentional misspelling of Gray) and lab!!
A look at the COVID risk factors in households with school age children. Dr. Sunaina Suhag and Dr. David Gray talk about how back-to-school affects the entire household?
August 26, 2021 1 min read
Dr. Gray is currently accepting new patients.
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)