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Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Claire grew up in Barre, Massachusetts. When she is not working, Claire enjoys trying new restaurants, running, hiking, and spending time with her family. She has a toddler nephew in Austin, “who keeps me on my toes!”
Learn more about Physician Assistants.
I’ve always enjoyed helping others and interacting with new people every day. I also like the different challenges that medicine presents, as new problems are a great way to continue education. I believe the patient comes first; they know their body best, and I am there to help determine how to keep them doing what they love.
Elbow fractures can be caused by falls on the elbow, direct blows to the elbow, and falling on an outstretched hand where the elbow is bracing the fall.
Elbow pain may include discomfort in the area's joints, muscles, tendons, or ligaments.
Fracture treatment to put the pieces of bone back in place, control the pain, give the bone time to heal, prevent complications, and restore normal use of the fractured area.
Orthopedic treatment and care for arthritis of the hands and wrists.
Orthopedic treatment and care for fractured hands and wrists.
ARC orthopedic doctors and advanced practice clinicians (APCs) can evaluate and provide care for your hand and wrist pain.
ARC orthopedic doctors and advanced practice clinicians (APCs) provide treatment for hand fractures.
Non-surgical treatments for De Quervain's tenosynovitis can effectively help alleviate pain and restore wrist and thumb function.
Non-surgical treatments can effectively manage Dupuytren's contracture, helping improve hand function and flexibility.
Platelet-rich plasma (PRP) injections utilize platelet-rich plasma therapy to promote healing and reduce pain.
Steroid injections are a non-surgical procedure that can help reduce pain and swelling, providing effective relief.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Learn More
Orthopedic treatment and care for wrist fractures.
512-346-6611 Fax: 512-406-7315
737-399-2200 Fax: 512-406-6299
512-454-4561 Fax: 512-406-7330
Member, American Academy of Physician Assistants
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
We were so impressed with everything and everyone. So easy and fast and on time and efficient. Our neighbor was with us and said she would definitely use them
Great PA. Personable, vast knowledge.
I have to say both receptionist were the kindest nicest happiest people I’ve ever met. And the PA I saw knows her stuff I was in and out thank you.
Claire was kind and efficient. I was in, got an X-ray, and out, in less than an hour. While we didn’t figure out was is wrong with my elbow, I felt she did all she could for now. She was great.
Claire was awesome. Super knowledgeable great bedside manner. A+
I had such a wonderful experience with Claire A. Kondrotas, PA-C. From the moment she personally came to get me from the waiting room, I immediately understood why. Claire was incredibly warm, kind, caring, and compassionate. She took the time to listen to all of my concerns and patiently answered every question I had—and I had quite a few! I presented her with several different “what if” scenarios, and she never once made me feel rushed or as though I was asking too many questions. She was extremely knowledgeable and thorough in explaining everything to me, and I genuinely trusted what she was telling me. What stood out most was the combination of her knowledge and professionalism with such a warm and empathetic bedside manner. I left feeling confident that I was in very capable hands. I am also incredibly grateful to ARC and Claire for getting me in the same day. For anyone who may be hesitant about seeing a PA rather than waiting for an appointment with a physician, I would highly recommend Claire without hesitation. Had I not known she was a PA-C, I easily would have assumed she was a physician based on the level of knowledge, confidence, and care she provided. Claire was absolutely wonderful, and I’m very grateful I had the opportunity to see her. Thanks so much for all your help Claire!🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)