Masking policy

Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.

Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.

Renewing Medicaid Coverage Update

In response to the COVID-19 pandemic, the federal government declared a public health emergency (PHE) and passed a law that allowed you to automatically keep your Medicaid coverage (continuous Medicaid). Based on the new federal law, continuous Medicaid eligibility will end on March 31, 2023, so you need to renew your benefits when it’s time to ensure your coverage will continue if you are eligible.

Patients should look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering. Notices will come in the mail and/or via portal if clients chose electronic notices. They should respond quickly when they receive it.

If you don’t respond to renewal or information requests from HHS, you could lose your coverage.

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Actualización Sobre Renovando la Cobertura de Medicaid 

Como respuesta a la pandemia de COVID-19, el gobierno federal declaró una Emergencia de Salud Pública (PHE, por sus siglas en inglés) y aprobó una ley que le permitió a usted mantener automáticamente su cobertura de Medicaid (cobertura continua de Medicaid). Según la nueva ley federal, la elegibilidad para la cobertura continua de Medicaid se terminará el 31 de marzo, de 2023, por eso necesita renovar sus beneficios cuando se llegue el momento para asegurar que su cobertura va a continuar si usted todavía es elegible.

Pacientes deben buscar avisos de la HHSC en sobres AMARILLOS con el texto “ACCIÓN REQUERIDA” en letras ROJAS. Los avisos llegarán por correo y/o a través del portal en línea si los clientes eligieron recibir avisos electrónicos. Deberían responder con rapidez cuando lo reciban. 

Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.

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FAQs

  • What is a Population Health?

    Population Health is not a building, a house, or a hospital but rather an approach using primary care physicians (family practice, internal medicine, and/or pediatricians) and a team of health care professionals to provide or arrange for all of your health care needs including wellness, prevention, and management of chronic and/or complex conditions.

  • How is a Population Health different than the current way I access medical care?

    The primary care physician (PCP) is your “Care Facilitator,” who will be your primary contact for health care services. The PCP will not restrict access to specialty care but will facilitate and integrate specialty care based on your specific needs. You will still receive the quality care that you previously received. Still, your PCP and your Population Health team will provide more education and place emphasis on wellness, disease management, and health improvement.

  • What are the benefits of Population Health?

    • 24/7 access to your Population Health team: Same-Day appointments, all-night phone nurses, online appointment requests
    • Coordinated care: assistance with referrals to specialists and other health services
    • Proactive care: patient outreach to remind you about needed screenings, immunizations, and chronic care

  • Is the Population Health program voluntary or mandatory?

    Participation in the Population Health initiative is neither voluntary nor mandatory. Your PCP has organized his/her practice protocols to make this program effective in an effort to improve the quality of care you receive while reducing medical costs that you and your employer may incur.

  • Are all PCPs at ARC part of the Population Health program?

    Yes. All of our pediatricians, family medicine doctors, and internal medicine doctors are taking part in the Population Health Program.

  • Is a referral or preauthorization required under the Population Health?

    Please refer to your benefit plan design as to when a referral or preauthorization is required to see a specialist.

  • Can I go to a specialist without going to my Population Health PCP first?

    Please refer to your benefit booklet. If your benefit booklet does not require a referral to a specialist, you can go to a specialist without seeing your PCP first; however, the expectation under the Population Health program is that you will contact your Population Health PCP to assist with your coordination of care prior to seeing the specialist.