Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Four Points Ages seen: 0 - 99 Joined ARC: 2023
Dr. Kimmel grew up in Rochester, Minnesota. When she is not working, she enjoys traveling and spending time with her husband and two children. Being relatively new to Central Texas, she is enjoying exploring Austin and the surrounding area.
I chose dermatology as my specialty because I enjoy the variety of the wide range of skin diseases and issues that we treat. I enjoy connecting with my patients, taking into account how their skin disease may be affecting their lives. I strive to treat every patient as I would want my friends and family members treated.
Your ARC dermatologist will help you decide on the best treatment plan for your acne.
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A skin biopsy is done by removing cells or skin samples from your body for laboratory examination. The skin samples are used to help diagnose skin conditions and determine a treatment plan for you.
Your ARC dermatologist works with you to provide the proper care to ease chronic skin conditions like psoriasis, eczema, lupus, etc.
Detecting severe skin conditions early can improve your quality of life. Our ARC dermatologists can provide the proper care for skin cancer and other skin lesions.
An ARC dermatologist can evaluate, diagnose, and treat bacterial, viral, and fungal infections.
Find out what is causing your hair loss and nail disorders and receive treatment to get them back to a healthy state.
Dermatologic therapy injections that deliver medication deep into the muscle or skin lesions.
The evaluation of suspicious moles and skin areas can help detect skin cancer and chronic conditions.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
737-247-7200 Fax: 512-406-7368
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr gave me different options for treatment with great explanations and checked in with me on my comfort level throughout the procedure. Nurse was helpful and caring too. Great info on wound care for afterwards.
So quick and efficient! I am going to switch to the 4 Points location for dermatology.
Dr Kimmel made a follow-up phone call to me that was very helpful.
Great experience. Love the fact that you can make appointments online vs. having to call during business hours to find appointment. I was in huge pain from a cyst and I was able to go on the website and see everyone’s schedule to be able to make an appointment with ARC. Seen and was taken cared of. Great experience!
This was my first time at the Four Points ARC location, and I would definitely choose to go to this location again! The front desk staff were so pleasant, and the building was very clean. I had almost no wait to see the doctor. Overall it was a great experience.
I appreciated that the doctor wore a mask, thank you. I wish the nurse had also been masked. My senior father recently had major heart surgery and I’m trying to stay well and protect him.
Welcome to the Dermatology team at ARC Four Points!
December 14, 2023 < 1 min read
ARC has added new services at several clinics. See what's new and where!
December 11, 2023 1 min read
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