Masking policy

Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.

Effective 3/13/23, ARC transitions to optional masking for our staff and physicians, with required masking during specific situations. Read more.

Renewing Medicaid Coverage Update

In response to the COVID-19 pandemic, the federal government declared a public health emergency (PHE) and passed a law that allowed you to automatically keep your Medicaid coverage (continuous Medicaid). Based on the new federal law, continuous Medicaid eligibility will end on March 31, 2023, so you need to renew your benefits when it’s time to ensure your coverage will continue if you are eligible.

Patients should look for notices from HHSC in YELLOW envelopes that say "ACTION REQUIRED" in RED lettering. Notices will come in the mail and/or via portal if clients chose electronic notices. They should respond quickly when they receive it.

If you don’t respond to renewal or information requests from HHS, you could lose your coverage.

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Actualización Sobre Renovando la Cobertura de Medicaid 

Como respuesta a la pandemia de COVID-19, el gobierno federal declaró una Emergencia de Salud Pública (PHE, por sus siglas en inglés) y aprobó una ley que le permitió a usted mantener automáticamente su cobertura de Medicaid (cobertura continua de Medicaid). Según la nueva ley federal, la elegibilidad para la cobertura continua de Medicaid se terminará el 31 de marzo, de 2023, por eso necesita renovar sus beneficios cuando se llegue el momento para asegurar que su cobertura va a continuar si usted todavía es elegible.

Pacientes deben buscar avisos de la HHSC en sobres AMARILLOS con el texto “ACCIÓN REQUERIDA” en letras ROJAS. Los avisos llegarán por correo y/o a través del portal en línea si los clientes eligieron recibir avisos electrónicos. Deberían responder con rapidez cuando lo reciban. 

Si no responde a las solicitudes de renovación o de información de la HHSC, podría perder su cobertura.

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ARC MyChart downtime

ARC MyChart downtime: Due to technical maintenance, ARC MyChart will be unavailable 7:00pm Saturday, April 1 to 7:00am Sunday, April 2. To schedule an appointment during this time, please call 512-272-4636 and press "1". You can reach all-night phone nurses by calling any clinic and pressing “4” to speak with a nurse.

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Flu FAQs

Updated 09/19/2022

Download Flu FAQs 

Seasonal Flu: Frequently Asked Questions (FAQs)

  • Can I be given the COVID vaccine, first or additional doses, along with the flu vaccine?

    Yes, it is safe and effective to be given both. For comfort and monitoring, you will be given one injection in each extremity.

  • What can I do to protect myself and my family against the flu?

    By far, the single most important preventive measure is to get vaccinated each fall.

  • When should I get a flu vaccination?

    The CDC recommends that people get their seasonal flu vaccine as soon as it becomes available in their community. Yearly flu vaccination should begin in September and continue throughout the flu season, which can last as late as May.

  • How long does it take for the flu vaccine to become effective?

    It takes about two weeks after vaccination for antibodies to develop in the body and provide protection against the flu. In the meantime, you are still at risk for getting the flu. That’s why it’s better to get vaccinated early in the fall, before the flu season really gets under way.

  • What are similarities between flu, and COVID-19?

    Both COVID-19 and flu can have varying degrees of signs and symptoms, ranging from no symptoms (asymptomatic) to severe symptoms. Common symptoms that COVID-19 and flu share include:

    • Fever or feeling feverish/chills
    • Cough
    • Shortness of breath or difficulty breathing
    • Fatigue (tiredness)
    • Sore throat
    • Runny or stuffy nose
    • Muscle pain or body aches
    • Headache
    • Some people may have vomiting and diarrhea

    Signs and symptoms of COVID-19, different from flu, may include change in or loss of taste or smell.

    Click here to read more.

  • How can I tell if I have a cold, flu, allergies, or COVID-19?

    A stuffy nose, sore throat, and a cough are all common symptoms. While there are subtle ways to help you distinguish between cold, flu, and allergies, COVID-19 is less predictable. No matter what may be slowing you down, we recommend extra caution this season. Stay home if you are not feeling well to avoid spreading any virus you may be carrying. Book an in-clinic or telemedicine visit if your symptoms worsen, if you want a flu or COVID-19 test, or if you have other health concerns.

  • If I get the flu vaccine early in the season, will I still be protected late in the season?

    The flu vaccine provides protection for the entire season against the influenza strains contained in the vaccine. Studies do not show that it is beneficial to receive more than one dose of vaccine during a flu season.

  • Why should people get vaccinated against the flu?

    Influenza is a serious disease that can lead to hospitalization and sometimes even death. Every flu season is different, and the flu can affect people differently. Even healthy people can get very sick from the flu and spread it to others.

  • Why do I need to get vaccinated against the flu every year?

    Flu viruses change from year to year, which means two things. First, you can get the flu more than once during your lifetime. Second, a vaccine made against flu viruses circulating last year may not protect against the newer viruses. That is why the influenza vaccine is updated to include current viruses every year. Another reason to get the flu vaccine every year is that after you get vaccinated, your immunity declines over time and may be too low to provide protection after a year.

  • How do flu vaccines work?

    Flu vaccines cause antibodies to develop in the body. These antibodies provide protection against the viruses that are in the vaccine.

  • Who should get vaccinated?

    Everyone six months and older should get a flu vaccine each year. The CDC’s Advisory Committee on Immunization Practices (ACIP) recommended universal flu vaccination to expand protection against the flu to more people.

    While everyone should get a flu vaccine each flu season, it’s especially important that the following groups get vaccinated because they are at high risk of having serious flu-related complications or because they live with or care for people at high risk for developing flu-related complications:

    • Children younger than five, especially younger than two years old
    • Adults 65 years of age and older
    • Pregnant women and women up to two weeks post-partum
    • People who live in nursing homes and other long-term care facilities
    • People of any age with certain chronic medical conditions
    • People living with or caring for those at high risk for complications from flu

  • What flu viruses are included in the 2021–2022 flu vaccine?

    • Quadrivalent vaccine (QIV): protects against four viruses including two influenza A viruses (an H1N1 and an H3N2) and two influenza B viruses.

  • What types of flu vaccines are available at ARC?

    Flu vaccines offered

    ARC offers seasonal flu shots that protect against four influenza viruses that research suggests may be most common during the upcoming season. These are called Quadrivalent Influenza Vaccines (QIV). ARC offers the standard dose shot, a preservative –free shot, high-dose shot, and multidose vial this year.

    • Fluzone regular flu shot (QIV*): Approved for people ages six months and older
    • Preservative-free flu shot (QIV*): Approved for pregnant women and ages six months and older
    • Fluzone high dose (QIV*): Approved for 65 years and older
    • FluMist® (QIV*): Nasal spray flu vaccine alternative for children
    • Flu vaccine for TVFC-eligible children: Check back for availability.
    • *Quadrivalent vaccine (QIV): protects against four viruses, including two influenza A viruses and two influenza B viruses