ARC has a limited supply of COVID-19 vaccines from Pfizer for ages 6 months and up. Patients can request the vaccine at already-scheduled visits. You can also schedule online at MyChartARC.com or call 512-272-4636. If online scheduling is not available, please check back frequently as COVID vaccine quantities change.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC South 1st Specialty and Pediatrics Ages seen: 0 - 18 Joined ARC: 2008
Polly Retz, APRN, has transitioned her practice to sees patients at ARC clinics as needed. Friday, March 29, 2024 was her last day seeing patients at ARC South 1st Specialty and Pediatrics. Read letter.
Please see below for physicians she recommends to new patients wanting to transfer or establish care at ARC South 1st Specialty and Pediatrics.
Polly and her husband live in southwest Austin with their two children and two Labradoodles. She enjoys hiking, biking, baseball, and, of course, children.
Learn more about Nurse Practitioners.
I have wanted to be a nurse since I was a little girl, as I love children. Being one of six children, having been a Pediatric nurse and then providing care as a Pediatric Nurse Practitioner, and raising my own children, all have given me the good fortune to always have kids in my life. I feel very privileged to have the opportunity to care for your children.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, ob/gyn, and care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents fwith specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
When you have concerns about your child’s mental or behavioral health, your ARC pediatrician can conduct a screening or refer you to a provider who can determine the kind of help you need and help you access the right resources for your child.
Our dedicated pediatricians offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-443-1311 Fax: 512-406-6266
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
We love Dr. Polly and we will miss her so much! I’ve never had a kinder, more compassionate, more comfortable doctor. Thanks for everything, Polly, and Happy Retirement!
Nurse Polly was so sweet and caring! I will definitely request and recommend her to friends and family.
The visit today was quick and orderly, and my son was able to get the help and information he needed.
Well the experience was so great we got side tracked on a specific check in on hearing and completely forgot about it ,we where in and out so fast I didn't realize it till we arrived home .
Polly is always welcoming and I?m so thankful with her flexibility today! I was running late due to an accident on HWY 71, and she was still able to see my son. Thanks again Polly! Continue shining like the star you are!
Polly is so reassuring and has such an amazing rapport with the kids. Really appreciate how in tune she is with the needs of her patients and their families!
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)