Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Wu grew up in College Station, TX. Being new to Austin, when he is not working, Dr. Wu enjoys exploring the area. So far, he has enjoyed Hamilton Pool Preserve.
To me, the most rewarding thing about medicine is when I can help improve someone's quality of life. Someone with uncontrolled seizures may not be able to drive. Someone with migraines may not want to go out and socialize. Someone with sleep apnea may fall asleep at work. I enjoy being able to help my patients overcome these challenges and get back to living their life. I simplify the complexity of neurologic conditions by providing clear, concise guidance. I strive to help patients understand their diagnosis and feel confident in their testing and treatment options.
ARC sleep neurologists order and interpret diagnostic sleep studies, including polysomnography, multiple sleep latency tests, and home sleep tests.
ARC sleep specialists provide care for a variety of sleep disorders, including obstructive and central sleep apnea, narcolepsy, idiopathic hypersomnia, parasomnia, REM sleep behavior disorder, sleep terrors, sleepwalking, restless legs syndrome, periodic limb movement disorder, circadian rhythm disorders, and insomnia, and order at-home or in-lab sleep studies when appropriate.
737-272-0600 Fax: 512-406-7312
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
I liked NOTHING it was a total waste of my time. Left there with hurt feelings and still horrible migraines.
Everyone is so nice and helpful. The doctor is always great.
On time, unhurried, and listened carefully.
The staff upfront is great! The environment is pleasant.
I like the efficiency and professionalism of the doctor and staff.
Dr. Wu took this time and did a thorough examination and I was confident in his assessment of my condition
Welcome to the ARC Neurology team at ARC South Specialty!
May 26, 2026 < 1 min read
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)