• What is a Medical Home?

    Medical Home is not a building, a house, or a hospital but rather an approach using primary care physicians (Family Practice, Internal Medicine and/or Pediatricians) and a team of health care professionals to provide or arrange for all of your health care needs including wellness, prevention, and management of chronic and/or complex conditions.

  • How is a Medical Home different than the current way I access medical care?

    The primary care physician (PCP) is your “Care Facilitator” who will be your primary contact for health care services. The PCP will not restrict access to specialty care but will facilitate and integrate specialty care based on your specific needs. You will still receive the quality care that you previously received but your PCP and your medical home team will provide more education, and place an emphasis on wellness, disease management and health improvement.

  • What are the benefits of a Medical Home?

    • 24/7 access to your Medical Home team: Same-Day appointments, all-night phone nurses, online appointment requests
    • Coordinated Care: assistance with referrals to specialists and other health services
    • Proactive Care: patient outreach to remind you about needed screenings, immunizations and chronic care
  • Is the Medical Home program voluntary or mandatory?

    Participation in the Medical Home initiative is really neither voluntary nor mandatory. Your PCP has organized his/her practice protocols to make this program effective in an effort to improve the quality of care you receive while reducing medical costs that you and your employer may incur.

  • Are all PCPs at ARC part of the Medical Home program.

    Yes. All of our Pediatricians, Family Medicine doctors, and Internal Medicine doctors are taking part in the ARC Medical Home Program.

  • Is a referral or preauthorization required under the Medical Home?

    Please refer to your benefit plan design as to when a referral or preauthorization is required to see a specialist.

  • Can I go to a specialist without going to my Medical Home PCP first?

    Please refer to your benefit booklet. If your benefit booklet does not require a referral to a specialist, you can go to a specialist without seeing your PCP first; however, the expectation under the Medical Home program is that you will contact your Medical Home PCP to assist with your coordination of care prior to seeing the specialist.