Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Pflugerville Ages seen: 12 - 99 Languages: Malayalam Joined ARC: 2015
Dr. Abraham currently has long wait times for new patients. Please see below for physicians she recommends to new patients wanting to transfer or establish care at ARC.
If Dr. Abraham is your primary care physician, please book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).
In her free time, Dr. Abraham enjoys running, especially along Lady Bird Lake, hiking, traveling, reading books, and doing beadwork. Among her favorite Central Texas areas are Krause Springs and Jacob’s Well.
I chose Family Medicine because it gives me the opportunity to work with patients of all ages. Family practitioners can play such a pivotal role in improving health in families and communities by becoming a partner and encouraging wellness. I believe that in order to truly help a patient, we need to listen, build trust, and understand not only the patient, but their family as well. My goal is to build good relationships and, through that, encourage good health for all my patients.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
Learn More
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-989-2680 Fax: 512-406-7339
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I can’t drive after a fall, so my daughter-in-law helped make the appointment through my nurse navigator. My daughter-in-law drove me to the appointment. She filled out forms giving her access to my health information which I signed. She was impressed with the quality of care. A nurse phoned me the next day with a summary of my blood work results. We are both impressed with the professionalism of ARC.
Dr Merlin Abraham always does a great job and has the best interest for my health. I appreciate that.
My visit went well. Everyone was wonderful and kind to me.
I always will say the same thing. Dr Abraham is a terrific doctor.
Doctor Abraham showed a lot of care and help to understand my health issues. She is excellent.
She really listens and answers all my questions. I don’t feel rushed at all. I have a lot of confidence in her
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)