Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Hutto Ages seen: 11 - 99 Joined ARC: 2022
Jenny was born and raised in Dallas and recently moved to Austin. Being relatively new to Central Texas, she is excited to explore the outdoor activities and scenery the area has to offer. A self-proclaimed “foodie,” Jenny is always looking to try new restaurants and cuisines. She also loves to travel, experience different cultures, and attend concerts and musicals.
Learn more about Advanced Practice Nurses.
I always felt a calling to become someone who helps and cares for others. I had a great pediatric nurse practitioner growing up, and she influenced me to look into health care as a career at a young age. The human connection of this profession, being able to leave a positive impression on people’s lives, or just being a support in times of uncertainty are what drew me to nursing and what gives me a great sense of purpose. Collaboration is an important aspect of my practice, as I want patients to feel that they have control over their own health and be involved and learn, not just by telling them what to do. I love to share in the small victories and positive outcomes. And preventive care and screenings are very important!
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
Learn More
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-846-1244 Fax: 512-406-7324
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I really like Dr Choi. She is very knowledgeable and helpful in getting my preventative health back on track. I also appreciated how non-judgmental she was. I feel relieved following my visit. I also commend the lab staff. Blood draws are always difficult for me but they were patient and made sure they had gotten enough right away so I wouldn't have to come back.
I actually got to talk to someone who was knowledgeable about the questions I asked, and I definitely like Ms choi
The helpfulness of the staff. The thoroughness of care the Doctor gave. Much appreciated the respect that was given to us. We are glad to have found you!
Loved the attention to detail and willingness to listen.
Great experience. Short wait. Nurse and doctor were friendly, professional and thorough.
The visit was not long enough to talk with my doctor. She insisted I schedule another appointment for a physical screening and time to talk. Why was such a short appointment time an option?
Jenny Choi is accepting new patients | Telemedicine visits are available.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)