Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Available at Multiple Locations Ages seen: 55 - 99 Joined ARC: 2023
Amy Hutchison's last day at ARC will be Friday, June 07, 2024. Please see below for the physician she recommends to patients wanting to transfer or establish care at ARC. Read letter.
Amy Hutchison grew up in Dayton, Ohio. In her free time, Amy enjoys pickleball, traveling, and wake surfing on Lake Austin. She also loves hanging with her cat, Gracie, and spending as much time outdoors as possible on Lake Austin or the river trails.
Learn more about Physician Assistants.
My mother is an oncology nurse, and I spent my summers during high school volunteering in her office. Witnessing her interactions with her patients, and the relationships she formed, instilled in me a profound desire to pursue a vocation within the healthcare system. My role then was to distribute refreshments and engage in recreational activities with patients as they underwent treatments, thereby fostering a sense of ease and comfort during an otherwise challenging time in their lives. My professional experience has encompassed roles as a Physician Assistant in both Neurosurgery and Lung Transplant departments, with experience in operating rooms and clinical environments. This diverse background equips me with the expertise necessary to comprehend and address the medical concerns of patients with multiple health issues.
An ARC provider can help determine the cause of your hip pain and provide treatment to relieve or reduce discomfort.
An ARC provider can help determine the cause of your knee pain and provide treatment to relieve or reduce discomfort.
512-259-3467 Fax: 512-406-7303
512-454-4561 Fax: 512-406-7330
512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Long wait, 30 plus minutes for X-ray. pA was excellent and covered all my questions and provided excellent care.
Everything went great had x-ray and visit and on time. At my appointment time.
Amy was awesome! Very professional and easy to understand. She explained everything clearly. A+
Compassionate and caring.
Everything is good and she answered all my questions and very helpful
Amy is on top of her game here at ARC . She is considerate and passionate about her job and the well beings of her patients. She explains things very well and is very knowledgeable
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)