Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Bastrop Ages seen: 3 - 99 Joined ARC: 2024
Emmy grew up in Round Rock, TX. When she is not working, she enjoys “anything outside” and being with her family, along with traveling. Emmy’s favorite local spot to enjoy the outdoors is Bastrop State Park.
Learn more about Nurse Practitioners.
I have wanted to be a nurse since I was in a health science class in high school. I felt that a career as a family nurse practitioner would give me a good work-life balance while also making a difference in people’s lives. I love family practice because I am able to care for all ages, and every day holds something new. I believe in helping patients have quality of life by educating them on the importance of preventive care.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
Learn More
An annual wellness exam helps you touch base with your ARC doctor, address health issues, and talk about preventative measures for you.
Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers mental health medication management for patients with behavioral or cognitive health conditions.
ARC Family Medicine doctors can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our providers are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-308-4311 Fax: 512-406-7397
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Emmy was very nice. She didn't rush me out and she answered all my questions.
Friendly and knowledgeable staff, but most importantly, I didn’t have to drive to Austin!!
Miss Emmy made me feel very welcome. She seemed to truly care. I look forward to being her patient.
Emmy was great, this is no reflection on any of the staff in the clinic. The process for getting an ER follow up for an Acute injury is less than desirable. The hospital told me to follow up in 2 to 4 days and when I called to make the appointment I was told the earliest appointment I could get was May 23rd, and my ER visit was 4/29/24. The person I spoke with said she was going to contact the Dr. and see if I could get worked in and placed me on hold. After a few minutes the call was disconnected, so I called back and spoke with a second person. She said she would transfer me back to the person originally assisting me and I was placed back into the que. The third person said she could see notes and would send a message to the doctor. She said I would get a call back and I did. I was able to get worked in on the 8th. unfortunately it got cancelled and I asked to be seen by Emmy and she was available the next day. A very frustrating ordeal when I have a separated shoulder and the only thing I could take was OTC pain meds. Seems like a priority level for ER follow ups for injuries should get worked in a little faster. I am extremely pleased that Emmy could see me as quickly as she did.
Emmy is amazing! Great bedside manner. I hate waiting when I go anywhere, I went to the office and they took me back 4 minutes before the appointment time (Yay!). Literally took 20 minutes for my whole appointment while still feeling as though I wasn't being rushed out. Emmy got my Rx instructions correct, which I cannot say about my last NP/Doc. I've got nothing but good things to say!
Enjoyed being seen by the nurse practitioner. Very pleased
Welcome to the Family Medicine team at ARC Bastrop!
March 4, 2024 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)