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Listening a crucial component of care

My patient was in a rehabilitation facility after a hip fracture he sustained after a fall.

My first interaction was over the phone with his wife and caretaker. She was trying to manage a large majority of his health care needs and was searching for the best plan of care for him. She had valid issues with his long list of medications and she wondered about his quality of life after he returned home.

There were many sleepless nights, frustrating medication changes, and feelings of depression. I made sure she knew I was always available to listen to her concerns. She came to trust me as his Nurse Navigator and was open to my assistance with his medications and palliative education.

After multiple phone calls, office visits, and care coordination they are able to sleep better at night. He is now more productive with his therapies and working well with his healthcare team.

My patient and his wife are very pleased to work on common goals in pursuing a productive quality of life. I’m honored to work with them.

Tags: Medical Home

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