Uploaded via media manager.

Why is Our Patient Portal Successful? We Listened to Our Patients

Build it and they will come.

That may have worked in a Hollywood movie but when it comes to patient portals, building it doesn’t mean patients are using it. A recent survey shows 90% of healthcare organizations offer patient portals, yet just 30% of patients actively use those portals.

ARC is among U.S. leading healthcare providers to build a portal that patients use! Today, 57% of our 500,000 patients use our patient portal called ARC MyChart to book an appointment, check a lab test, email a doctor and more.

Why is ARC MyChart successful? We were recently asked that question and presented our “secrets” at a healthcare conference. Heidi Shalev, ARC Director of Marketing and Customer Service, detailed our work in the latest ARC Leadership Blog. Here are our 4 reasons our MyChart resonates with patients:

  1. We listened to patients when we built it. We wanted to create an online portal with features that were most useful to the people it serves…and so we asked patients what they wanted.
  2. Adding online scheduling was a priority and is the cornerstone of our patient portal. We knew patients wanted to book appointments without having to pick up the phone. Today, 21% of appointments are scheduled online by MyChart active patients.
  3. And we added many many other features… ask your provider questions, view test results, review medications, view upcoming and past visits, access health summaries, download copies, view billing statements, pay an invoice, and more.
  4. We remind you about ARC MyChart a lot. Patients don’t know what they are missing unless we let them know about all the features available to them via MyChart. We post reminders in the waiting room, in the exam room, via newsletters and social media. LOTS of communication has worked!

ARC MyChart is a portal our patients wanted. By focusing on the patient, we also built a portal that increases patient access, enhances patient engagement, and decreases clinical workload so our staff can focus on patients who need the most help. 

Not yet on MyChart? Check it out today. See what you’re missing.

If you have questions about opening an ARC MyChart account:

  • Call 512-ARC-HELP (512-272-4357), Mon–Fri, 8am-5pm, or
  • Email patientsupport@austinregionalclinic.com.

ARC recently presented these lessons learned and best practices at the Medical Group Management Association Operations Conference, sharing ideas for improving the patient experience with other health care professionals.

Tags: MyChart, Heidi Shalev, Patient Port

More on this Topic

NEW on MyChart | Book a telemedicine visit, get access to your child’s record, share your health record with another adult

We aim to make your life easier by adding more to MyChart so you can get the same quality care at the comfort of your own home. You can now book a telemedicine appointment for some primary care visits from your MyChart account. We will continue to add that option to more visits. We also made it easier to request access to your child’s records if you already have an ARC MyChart account. And we did not forget about adults who want to share records with each other. As long as you both have an ARC MyChart account, you can grant each other access through your own personal accounts. Read how…

New MyChart Billing Makes Viewing, Paying Bills Easy

We’re rolling out new conveniences to make the payment process easier for patients. Soon you will be able to pay your bills online via your MyChart patient portal and avoid the hassle of mailed statements by signing up for paperless billing. We’re also extending hours for billing assistance over the phone. Learn more here.

What’s the Best Way to Protect Your Medical Records?

When a medical practice in Taylor, Texas closed and patients reported that they were unable to retrieve their medical records, KXAN-TV spoke to Dr. Alan Rashid at Austin Regional Clinic to provide tips on how patients can ensure their records are always accessible.

ARC named a finalist for Austin Chamber of Commerce Business Awards

ARC is one of five finalists in the eBay, Inc. Technology & Innovation Award, Large Business category, which recognizes any organization in any industry that employs new ideas or approaches to doing business.

New Year, New MyChart Features for You

It’s a new year and we’re making your access to medical care easier with new MyChart features. Now, all test results are released to your MyChart account, and you can complete healthy history forms online before your Dermatology appointment.