Staying Connected to His Doctors, Keeps Him Connected to His Children

Our patients rely on ARC Access for a lifetime of connected care. Watch how it has made a difference in their lives. Meet John.

Active Father of Seven

Stay-at-home dad John B. spends his afternoons playing basketball, tennis, football, and ping-pong with his children. He has seven children, six girls and one boy, who range in age from 10-25. “I’m committed to making sure my kids are active,” he says.

John, who describes himself as “an older dad” is grateful that he is able to coax his children outdoors and away from technology. This wasn’t always the case. In 2016, a flare-up of his ulcerative colitis prevented John from “even walking outside” for much of the year. “I was miserable,” John says.

With his ulcerative colitis now under control, John feels great. “I’m back to the gym, working out again, and doing all the activities I want to do with my kids,” he says.

John’s Health Team

John, an ARC patient since 2015, credits his team of doctors for helping him get back to health.

For his gastrointestinal concerns, John sees gastroenterologist, Lilah S. Mansour, MD. “I love Dr. Mansour to death,” he says. “She's so thorough and she really listens to me.”

For primary care and his additional health concerns that include high blood pressure, John sees Marc E. Zook, MD (Family Medicine). When John tells Dr. Zook that he’s struggling with a health concern, Dr. Zook is “all over it.”

“He knows me and we’ve established a relationship,” John says.

A Plan for Health

Dr. Mansour explains that John’s medical history, which includes a pancreatic tumor and ulcerative colitis, “can really interfere with day-to-day life.” That’s why it was essential that she help John devise a plan to stabilize his health.

Dr. Mansour says that she and John “went through the different options for him and, thankfully, those things have been very effective in allowing him to get back to his day-to-day life and spend more time with his younger children.”

Communication Via ARC MyChart

John describes himself as a big proponent of MyChart. “It’s easy to communicate with ARC,” he says. “especially with MyChart.”

John uses ARC MyChart to make appointments, request refills on medications, and review test results. He also sends secure messages to his doctors via MyChart.

As an example, John says, “Dr. Mansour and I have been working on getting a particular medication right for me and we’ve been able to do that through MyChart.”

“I feel bad sometimes,” John says, laughing at his tendency to ask a lot of questions. “Like they might be saying, ‘Oh, no, another email from John.’”

A Connected Team

“Having MyChart has been a real blessing,” Dr. Zook says, reflecting that many times patients do not think of questions until after they leave a doctor’s office. “It allows us to continue our relationship with a patient outside of the visit.”

In John’s case, ARC MyChart is a useful way for Dr. Zook to confer with John and Dr. Mansour at the same time. To John, this communication is essential. “I absolutely feel like Dr. Zook and Dr. Mansour are connected. It's extremely important for me.”

“Having an electronic health record makes all of John's records available,” Dr. Mansour adds. “We’re literally all on the same page, John included.”

A Healthy Future

John’s commitment to his health stems from a fierce determination to be present for his children. “I lost my father when I was 18 years old,” he explains with tears in his eyes.

John’s eldest daughter will soon be getting married and John is looking forward to walking her down the aisle. “It’s my goal to make sure that I can walk every one of my girls down the aisle when they get married,” he says.

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Tags: Lilah S. Mansour, MD, Marc E. Zook, MD